Office Specialist II

• Mar 2017 - Present

Retrieve and shelve items accurately and efficiently. Facilitate patron usage of library amenities by responding to patron inquiries, registering new memberships, and resolving complaints. Retrieve and shelve items accurately and efficiently. Facilitate patron usage of library amenities by responding to patron inquiries, registering new memberships, and resolving complaints.

Data Director

• Jan 2020 - Present

HIM Representative III

• Oct 2017 - Present

Spearhead efforts to define, improve, and optimize workflows for document indexing and digitization across Fairview Health Services. Lead HIM team through new software migration and implementation, facilitated EHR preparations for go-live for Solarity. Maintain EHR information integrity through monitoring of error queues and identifying, analyzing, and resolving the root cause of errors. Report error trends to facilitate training to staff. Improve and maintain accuracy of the Master Patient Index and associated health records through regular documentation review and responding in a timely manner to correction requests. Mentor and train staff, respond to requests for release of information, and perform other duties as assigned in compliance with all relevant laws, regulations and policies. Show less

Health Information Management Specialist

• Oct 2016 - Oct 2017

Perform review and QA process on prepped, scanned and indexed documents prior to final posting in EPIC EHR while meeting and exceeding quality and efficiency standards. Provide feedback and coaching for review staff.

Senate District 66 Chair

• Jul 2016 - Jun 2017

Associate Precinct Chair (St Paul W-4, P-13), March 2016; Nominations Committee member for SD66 Convention, March 2016; SD66 Vice Chair, April 2016 – July 2016; Annual Picnic Potluck Coordinator, July 2016; SD66 Chair, July 2016 – April 2017. Delegate to SD66, CD4 and Ramsey County Conventions 2016. Alternate Delegate to MN State Convention (upgraded) 2016. SD 62 Precinct Chair, August 2018-present; SD62 Alternate Delegate to MN State Central Committee, August 2018-present. Stonewall DFL Data Director, January 2020 – present. Show less

Senate District 66 Vice Chair

• Apr 2016 - Jul 2016

MNSure Navigator

• Jul 2016 - Oct 2016

Increased health insurance coverage and access to quality health care services for community residents both at OCHC and in the larger community. Provide enrollment and application assistance, build and strengthen relationships with local partner organizations, coordinate enrollment events, and help with other outreach events as needed.

Medical Records Clerk

• Jan 2015 - Oct 2016

Acted as AllScripts Clinical Module Super User, programmed templates, customized the electronic medical record to accommodate clinical and administrative organizational needs, facilitated training and assistance to users and their workflows within the EHR. Scan and index documents in timely manner, sort and route mail and faxes to appropriate provider, compile and submit data for insurance audits, release patient records in accordance with federal and local regulations.

Medical Referral Coordinator

• Feb 2013 - Sep 2014

Prepares and maintains medical and behavioral health charts/records, forms, registration materials, and other related documents.Generates patient referrals to medical specialists as ordered by PCP, using the appropriate channels as dictated by the patient’s health insurance carrier.Consults with potential clients seeking medical services in order to identify most suitable setting for their individual healthcare needs.Safeguards confidentiality of the medical and behavioral health charts/records and complies with all local, state, and federal laws pertaining to medical records. Assures compliance with all HIPAA regulations concerning use, retrieval, storage, and sharing of medical records.Reviews/audits medical charts/records for accuracy and completeness.Expedites the scanning and importing of all consult notes and paper forms into the electronic health record system (EHRS).Facilitates transfer and retrieval of documents between HBHC locations and off-site document storage facility.Participates as a team member with Medical Services staff, attending Medical Services meetings and continuing education in-services.Performs medical charts/records data entry and retrieval in a timely manner.Assists with telephone calls to Medical Services by pulling medical charts/records for patients as needed as well as releases of information and requests for medical records.Performs general clerical work as assigned such as copying of charts/records for patients who have made request via a release of information.Retrieves data and ensures information entered matches hard copy.Participates in organization-wide quality improvement initiatives as requested.Coordinates Medical Records staff and volunteers as delegated.Assists in production and revision of medical records related policies and procedures.Adheres to HBHC Core Values and Customer Service Expectations.Maintains certifications and knowledge base regarding HIPAA, HIV/AIDS, and mental health laws governing medical records. Show less

Patient Services Representative, Call Center Operator

• Jul 2012 - Feb 2013

In this position I answered all incoming calls, scheduled patient appointments, and provided information and assistance in order to properly navigate a client through the organization. As the first contact a patient had with the organization, I exhibited a high level of customer service while in a high-volume and fast-paced environment. I placed a large emphasis on communicating with the patient in a calm and friendly manner, aiming to provide clarity to the processes of the organization.As part of the patient services team, I checked in patients for appointments, collected co-pays, updated demographic information,verified insurance coverage, assessed income for sliding scale eligibility, and functioned as a liason between patients and their providers. Show less

Medical Records Volunteer

• May 2012 - Jul 2012

As a volunteer at Howard Brown Health Center, I became familiar with the functions of a community health clinic. I worked in the medical records department with their large project of updating patient electronic medical records by indexing files of patient records and adding them to patient charts within the electronic medical record (EMR).

Volunteer, Program on Medicine and Religion

• Feb 2013 - Apr 2013

Counter on Financial Team

• Oct 2011 - Jan 2013

Counted and documented weekly offering and trained new counters.

Community Group Leader

• Sep 2011 - Feb 2012

Led a weekly bible study, encouraged positive group dynamics, and encouraged formation of support network.

Volunteer at Kid City

• Jan 2011 - Dec 2011

Kid City is the Sunday Morning Children's Ministry.Facilitated social, behavioral and developmental skills-building activities for children 18 months to 4 years of age.

Chemistry Tutor

• Oct 2011 - May 2012

Tutored undergraduate chemistry students in independent, one-on-one study hall sessions. Analyzed student weaknesses and communicated scientific concepts while troubleshooting academic inquiries. Tutored undergraduate chemistry students in independent, one-on-one study hall sessions. Analyzed student weaknesses and communicated scientific concepts while troubleshooting academic inquiries.

Nursing Unit Volunteer

• Apr 2009 - Aug 2010

Facilitated patient care and guest experience in a hospital environment. Assisted team of 5 nurses by resolving patient problems, performing administrative and housekeeping duties, and organizing and restocking supplies. Implemented patient interaction and infection control protocols. Facilitated patient care and guest experience in a hospital environment. Assisted team of 5 nurses by resolving patient problems, performing administrative and housekeeping duties, and organizing and restocking supplies. Implemented patient interaction and infection control protocols.

Reader

• Mar 2009 - May 2009

Processed students’ written responses on standardized tests according to established procedures. Coded responses in compliance with the details and methods outlined in scoring rubrics. Processed students’ written responses on standardized tests according to established procedures. Coded responses in compliance with the details and methods outlined in scoring rubrics.

Sales Associate

• Sep 2008 - May 2009

Directed customer experience as part of a sales team by providing information on products and services. Anticipated needs of customers and fellow associates. Maintained sales floor readiness by tidying retail floor, ordering products, organizing storage room, and tallying inventory. Directed customer experience as part of a sales team by providing information on products and services. Anticipated needs of customers and fellow associates. Maintained sales floor readiness by tidying retail floor, ordering products, organizing storage room, and tallying inventory.

Publishing Intern/Assistant

• Jun 2007 - Sep 2007

Translated editor’s vision for publishing projects into concrete layouts. Produced and organized conference materials, reorganized electronic archives, transcribed audio files, and performed administrative tasks. [Assisted the head editor of CBE’s magazine Mutuality with publishing and design projects using mainly Adobe InDesign CS2, including magazine layout for the summer issue of Mutuality, CD cover designs, and electronic reorganization of archived files, produced and organized conference materials, and performed miscellaneous clerical tasks.] Show less

Intern, Fourth Ward Office of Alderman Toni Preckwinkle

• Jun 2006 - Aug 2006

Coordinated communication flow between Alderman Preckwinkle, her staff, and her constituents. Performed ward administrative duties, proof-read aldermanic correspondences, and assisted with event organization. Coordinated communication flow between Alderman Preckwinkle, her staff, and her constituents. Performed ward administrative duties, proof-read aldermanic correspondences, and assisted with event organization.