Experience

Amini's Galleria

• United States
• Retail
• 1 - 100 Employee

• Office Manager

  • Aug 2015 - Present

  Introduce, implement, and adapt procedures for efficient store operationsBuild and maintain positive vendor and customer relationshipsManage communication flow between sales and distributorsProcess monthly payroll, advance checks, vendor payments, designer commissions, and wire transfersDeliver benefits packages to employees/new hires, track employee deductions, and PTO timeDevelop and record new hire and HR policies and proceduresFigure and submit all sales and payroll taxes while complying with government laws and regulations Tracking and recording sales numbers and creating sales analysis reportsTrack and manage outstanding balances on consignment inventoryTrack TD Bank and Synchrony financing depositsResolve chargeback disputes with ElavonInterview and hire new office staff, notify employees of benefits, and maintain employee recordsHeavily utilize QuickBooks Online and Microsoft Office

• Customer Service Manager

  • Oct 2012 - Aug 2015

  Developed and updated customer service and delivery policies and procedures for two regional storesKept accurate records of communications with customers and sales staff increasing overall customer satisfactionEnsured all customer service activities support and strengthen the strategic objectives of the overall organizationIsolated and identified areas of improvement in office proceduresEnsured all vendor credits were initiated and followed until credits postedHandled complaints and questions from customers and staff in regards to delivery and inventoryInvestigated customer’s problems and found solutionsManaged the daily routing for up to four delivery teams having up to four deliveries each week dayAssisted the four lead drivers with questions before, during, and after deliveryScheduled in-home repairs for Arcade Manager and in house furniture medicProcessed orders totaling over $1 million each year and resolved order issuesPlaced and tracked new and replacement ordersData entry related to time sheets for over 35 employeesTrained new employees entering the office



Family Court

• Administration of Justice
• 700 & Above Employee

• Senior Office Support Assistant

  • Oct 2010 - Oct 2012

  Demonstrated a high degree of technical competence Performed duties with minimal supervision, sought guidance when appropriate Showed initiative with special projects as assigned Used expertise to improve work processes in terms of efficiency and/or accuracy Typed correspondences, reports, and memos for Area Manager Arranged meetings, conference calls, and other appointments for Area Manager Took minutes for the weekly supervisor meeting Proofread all typed material sent out by Area Manager Answered telephones and directed calls to appropriate personnel Checked for accuracy monthly expense accounts for the office Updated and maintained personnel files on each employee in the office Maintained highly confidential records of audits conducted for the office Produced work that is neat, thorough, accurate, and complete Demonstrated methods and timetables for achieving project goals Skilled in word processing and spreadsheets