Experience

Elevance Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Financial Accounting Analyst Sr

  • May 2021 - Present

  • Complete detailed analysis to prepare journal entries; review and approve journal entries to support monthly close• Mentors, trains, and coaches lower-level accountants on reconciliations, journal entries, and reporting• Review and approve 60+ general ledger account reconciliations; identify and resolve accounting problems• Prepare and review monthly and quarterly financial reports; research and provide analysis for findings • Incorporate Excel Power Query and formulas into processes to save team time and reduce errors • Provide audit support pertaining to Medicaid premiums earned, proof of payments, and balance sheet reconciliations • Maintain master recon bot read file and monitor errors to ensure team is meeting Key Performance Indicators (KPI) Goals • Collaborate with Robotic Process Automation (RPA) team to optimize processes by utilizing UiPath Robots for automation• Utilize Power BI to monitor aging of Standard Operating Procedures (SOPs) and ensure department is meeting goal of 100% completeness for journal entries, reconciliations, and key processes Show less

• Financial Accounting Analyst

  • Apr 2019 - May 2021

  • Support monthly closing via general ledger analysis and reporting of all complexities• Review accounting transactions and complete over 60 monthly balance sheet account reconciliations • Participate in preparation of financial statistical reporting for timely completion and submission• Use Teradata SQL Assistant, PeopleSoft Query Viewer, and Smart View to pull data for analysisAchievements• Recipient of “Impact” award for taking on additional work, including a successful filing of 50+ FSRs at year end, while a team member out on maternity leave Show less

• Financial Accountant Sr

  • Nov 2017 - Mar 2019

  • Served as Subject Matter Expert for Financial Accounting & Reporting to IN OB and WA Pharmacy • Support the closing, reconciling, analysis and reporting of the general ledger • Complete highly complex account reconciliation for Indiana OB and Washington Pharmacy• Prepare internal monthly, quarterly and annual financial reporting and analysis• Utilize advance Excel functions including Pivot Tables and VLOOKUPs to analyze and interpret data• Verifies the integrity of monthly results by completing various analyses and interpreting the data• Recognize revenue through research of claims, authorizations, and member information• Compare sequential accumulative payment files to identify payment details that tie to cash payments• Developed process working with internal departments to submit outstanding receivables totaling $20.9M and collected on 97% ($20.4M) in five months for Indiana market• Identified and reported $3.2M unfavorable payment discrepancy to payee resulting in payment correction Show less

• Financial Operations Analyst

  • May 2016 - Nov 2017

  • Recipient of “Values in Action” award for improving inefficiencies in Macess service form workflow that was causing provider complaints and the threats of state complaints; willing to work overtime as requested to clean up backlog• Monitor inventory of Cash Receipts and production in Macess and CCERT to report major influxes in inventory to management and TATs that are not met • Assist with system testing of IT related projects and the implementation of application software releases within Finance organization including CCERT and ART 2.0• Provide tactical recommendations based on analysis of the data, business situation, and knowledge of systems• Receive and respond to escalated customer inquiries; distributes inquiries to appropriate associates• Act as a liaison with bank regarding premium collection status• Provide training for lower-level associates and assist analyst with moderately complex data analysis • Perform month end journal entries and completes assigned reconciliation on a monthly and quarterly basis Show less

• Enrollment Data Analyst III

  • Sep 2014 - May 2016

  • Earned promotion as a team lead after demonstrating the ability to quickly learn and master complex concepts • Served as Subject Matter Expert for Enrollment Operations in Maryland and Iowa• Monitored market-specific Service Level Agreements (SLAs) per contractual requirements, escalating issues to management as needed.• Interfaced with state agencies, Health Plans, and internal departments to investigate and resolve complex issues• Participated in audits to provide market specific details regarding enrollment load and reconciliation processing• Achieved the lowest error rating percentage for reconciliation in the Maryland market • Identified eligibility error resulting in recoupment of $2.35 million in capitation • Maintained updates and quality assurances of member profiles of approximately 430,000 members• Created and maintain documentation for Maryland and Iowa enrollment processes• Provided oversight to complex data analysis and training for the Maryland Medicaid enrollment • Exceeded quarterly production goal by 20% and consistently meets turnaround time • Assisted with system testing of IT related projects within the Enrollment department• Reduced the monthly reconciliation error spans by 20% in a six month period Show less

• Enrollment Data Analst II

  • Sep 2012 - Sep 2014



Global Employment Solutions

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Office Clerk

  • Oct 2011 - Jun 2012

  • MSDSonline: Obtained documents for clients through internet research and via verbal and written request; Maintained master excel inventory list documenting all activity against communication efforts • DePaul University: Audit admissions applications during rush period in which volume exceeded 16,000 applications; Process applications by linking and updating prospect records in PeopleSoft • MSDSonline: Obtained documents for clients through internet research and via verbal and written request; Maintained master excel inventory list documenting all activity against communication efforts • DePaul University: Audit admissions applications during rush period in which volume exceeded 16,000 applications; Process applications by linking and updating prospect records in PeopleSoft



SERVPRO

• United States
• Consumer Services
• 700 & Above Employee

• Administrative Assistant

  • Feb 2010 - Aug 2011

  • Collected preliminary client information, clearly explained and scheduled recommended services • Compile data and submit daily to insurance companies adhering to strict deadlines and guidelines • Accurately enter customer's initial information into database and document all communication and progress regarding the job • Phone reception: interact with customers, insurance representatives, and vendors, transfer calls appropriately • Assign and track purchase orders; reconcile with work performed or product received • General clerical duties: review files, copying, scanning, faxing, filing • Send out floor samples from affected areas for testing • Track and schedule vehicle maintenance • Track and order inventory for crew members Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Oct 2005 - May 2010

  •Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. •Anticipates customer and store needs by constantly evaluating environment and customers for cues. •Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. • Received 100% performance rating resulting from store’s secret shopper visit • Trained staff in methods to be used in meeting corporate product standards; created positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners •Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. •Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. •Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. •Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. •Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. •Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Show less