Manager, Warehouse

• Jan 2023 - Present

Warehouse Manager

• Mar 2021 - Jan 2023

Oversee and own the shipping/receiving of 30 loads on a daily basis, and manage 10+ union employed during a 10-hour shift.• Supervise all warehouse operations, including shipping and receiving, replenishment, re-warehousing, and workplace safety;• Monitor employee performance and offer mentoring and leadership to improve any deficiencies. Reduced 90% receiving variance by re-training employees on receiving and empowering them to troubleshoot some errors;• Analyze our existing processes to identify opportunities to improve and optimize current operations. Led smooth and seamless change in our process by increasing employee engagement;• Promote safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products;• Ensure the optimal inventory levels of full goods are maintained in order to fulfill daily sales needs. Reduced the Out of Stock rate by 1% (From 3.5% to 2.5% currently) through better inventory planning strategy;• Identify productivity opportunities, and implement correctives actions to help the facility meet the annual operating plan. Drove 50% improvement on CPH (from 700 to 1,100) by daily discussions of results, and employee accountability;• Reduce the Good Manufacturing Practice (GMP) violations by ensuring the maintenance of a clean, neat, and orderly workspace. Show less

Warehouse Supervisor

• Oct 2017 - Feb 2021

Planned and provided supervisory support to the order selection, truck loading team in a 200, 000 sq ft warehouse, and managed of the key operating performance indicators such as overtime, delivery reliability, and productivity.• Directly supervised and motivated 30+ union associates to pick orders for a daily volume of 50,000 cases, and to load 40 delivery trucks during a 10-hour shift;• Regularly engaged with associates to ensure accountability in regards to safety, Standards Operating Procedures, and efficiency. Drove 20% productivity improvement through training of all associates on SAP systems and regular coaching;• Reached 98% inventory accuracy by conducting daily pick slots and bins storage audits, and reduced missed picks and shortages. Improved our returns from over 5% to 1.5% on a 12-month period;• Ensured compliance with our safety regulations, Occupational Safety and Health Administration (OSHA) and ISO 9001:2015 and ISO 14001:2015 through regular inspections of the physical conditions of the warehouse. Worker's compensation went down 50% as a result;• Recognized the top performers and progressively managed the bottom performer to meet the company's requirements and maximize operational efficiency. Improved our perfect score by 30 points; 75% in comparison to 45% last year;• Reduces the Good Manufacturing Practice (GMP) violations by ensuring the maintenance of a clean, neat, and orderly workspace Show less

Warehouse Supervisor

• May 2017 - Oct 2017

Monitors the daily activities of builders, loaders and forklift drivers while ensuring the loading/unloading of all route trucks is completed in an efficient and safe manner. - Staff, train, evaluate and develop team members. - Supervise warehouse the daily activities of the warehouse. - Assist and maintain appropriate inventory levels and product loss control. - Oversee warehouse functions as applicable. - Secure company assets. - Manage within labor and OPEX budget. Monitors the daily activities of builders, loaders and forklift drivers while ensuring the loading/unloading of all route trucks is completed in an efficient and safe manner. - Staff, train, evaluate and develop team members. - Supervise warehouse the daily activities of the warehouse. - Assist and maintain appropriate inventory levels and product loss control. - Oversee warehouse functions as applicable. - Secure company assets. - Manage within labor and OPEX budget.

Operations Manager

• Jan 2015 - May 2017

Promoted to manage a staff of 5-10 employees, and oversee the day-to-day activities (receiving, stocking, packing, shipping, equipment maintenance, security, and safety).• Managed a production staff of 10 production operators in packing Superfoods finished goods to satisfy our customers’ orders (domestic and international), and increased productivity by improving employees scheduling,• Achieved significant cost reduction by constant improvements of production runs through the optimization of the staff, equipment and overtime policies,• Implemented a systematic quality control and ensured compliance with workplace safety standards,• Streamlined the shipping and receiving process by implementing step by step plan to fit with the business development (Sales through distributors networks,• Managed a monthly volume of 300+ shipments inbound and outbound including receiving, labeling, stocking and shipping,• Achieved top rated by Amazon repeatedly for compliance with their EDI process and meeting deadlines,• Managed inventory levels (bulk and packed) for 150 SKUS, analyzed sales figures and completed forecasting to maintain optimal stock levels and ensure timely availability of products,• Kept careful track of inventory via Inflow Inventory Management Software to maintain accuracy and minimized exposure to obsolete and excess stock• Led quarterly physical inventory count, and completed reconciliation and inventory reports. Show less

Shipping and Receiving Manager

• Apr 2014 - Dec 2014

Supervise a staff of 2 shipping clerks, monitor the inventory of Superfoods and diary Supplements, and coordinate the domestic and international shipping process.• Managed a monthly volume of 200+ shipments inbound and outbound shipments to ensure accuracy and completeness of shipments and achieved the goal of 95% orders shipped on time,• Supervised shipping of domestic and international orders via UPS, USPS, FedEx, LTL and local carriers,• Coordinated and communicated with customers through EDI gateway or customer gateway (Routing orders,Scheduling appointments, and prepared Bill of Lading, packing Slip and customs documents for export orders),• Maintained contact with internal departments to minimize problems for customers, which reduced back orders by 70%,• Decreased the amount of Overs, Shorts and Damages by standardizing shipping process, and achieved a record of no late shipment for 6 months,• Monitored orders progress and inventory levels on a daily basis, and ordered shipping supplies as necessary,• Ensured all goods are shipped, paid, released and received in Inflow Inventory Management Software in a timely manner,• Investigated customer complaints and resolved return issues, disruptions and lost packages.• Determined space requirements for stored items and received ones and ensure that sufficient space is allocated to each category of items. Show less

Logistics Support

• Nov 2013 - Apr 2014

• Packed large and small Work orders for Superfoods finished goods to be shipped to customers,• Received incoming shipments (bulk products) and stocked to designated storage space,• Determined that received items were in accordance to the orders specified,• Transported received items to designated spaced assigned for their storage,• picked orders and supported shipping Manager,• Executed counting of physical inventory.

Business Adviser

• Sep 2013 - Jan 2015

Advises clients in micro and small business management practices, methods, and techniques in Central Africa Region. Analyze clients needs and collect detail for some sourcing projects with Turkey Suppliers. Advises clients in micro and small business management practices, methods, and techniques in Central Africa Region. Analyze clients needs and collect detail for some sourcing projects with Turkey Suppliers.

Business Manager

• Apr 2011 - Aug 2013

• Hired, trained, and managed a team a staff of 5 and initiated business development strategy yielding database of majors Wholesales, Manufacturers and freight forwarders in Cameroon and solid commercial partnership, • Identified overstock productions from Turkey’s manufacturers (paper, carpets, shirts, pasta), and imported in Cameroon for reselling to Wholesales Stores to ensure a regular turnover, managed the day-to-day tactical and long term strategic activities with the business in Central Africa area (Cameroon, Chad, Congo, Gabon), • Exceeded the revenue 10% comparatively with company’s goals and Reached breakeven at the end of the second year Show less

Area Sales Manager, Littoral and South West, Cameroon

• Aug 2010 - Nov 2010

• Opened a new agency/store location in Douala to cover 2 main regions (Littoral and South West) • Hired and trained and managed and s staff of 7 sales representatives, and assigned Sales Areas, • Promoted the new brand of electric products in Littoral and South West Area through networking with Electrical engineers association and construction Companies. The brand reputation has been built only in 3 months among professionals, sales’ goals attained at 80% and database of 300 prospects has been built. Show less

Brand Manager, Restaurants and Hotels Chanel

• Jan 2009 - Jul 2010

• Opened a new agency/store location in Douala to cover 2 main regions (Littoral and South West) • Hired and trained and managed and s staff of 7 sales representatives, and assigned Sales Areas, • Promoted the new brand of electric products in Littoral and South West Area through networking with Electrical engineers association and construction Companies. The brand reputation has been built only in 3 months among professionals, sales’ goals attained at 80% and database of 300 prospects has been built. Show less

Technical Sales

• Apr 2008 - Sep 2008

- Attended technical training concerning computers and networks (computers, designing website); - Demonstrated technical selling skills and product knowledge; - Developed a database of qualified leads through referrals, cold calling, direct mail, email, and networking. - Recommended and helped customer selected merchandises according their needs; - Informed customers about sales and promotions in friendly and engaging manner. - Attended technical training concerning computers and networks (computers, designing website); - Demonstrated technical selling skills and product knowledge; - Developed a database of qualified leads through referrals, cold calling, direct mail, email, and networking. - Recommended and helped customer selected merchandises according their needs; - Informed customers about sales and promotions in friendly and engaging manner.

Sales Representative

• Dec 2007 - Apr 2008

• Attended technical training on features and specifications in order to have great knowledge about products, • Promoted and assisted launching of new product, • Built and developed a customer’s prospective and existing portfolio, • Educated customers concerning benefits of the product, • Answered queries and concerns regarding equipment, pricing, and availability. • Attended technical training on features and specifications in order to have great knowledge about products, • Promoted and assisted launching of new product, • Built and developed a customer’s prospective and existing portfolio, • Educated customers concerning benefits of the product, • Answered queries and concerns regarding equipment, pricing, and availability.