Experience

Notiphy

• United States
• Software Development
• 1 - 100 Employee

• Chief Experience Officer (CXO)

  • May 2022 - Present

• Vice President Of Product Strategy

  • Oct 2020 - May 2022

• Director of Customer Success

  • Jul 2019 - Oct 2020

  Notiphy is setting out to help manufacturing companies “Do More” with resources they have available and move down the path of digital transformation in their companies. My role consists of working with customers to understand the challenges they face and showing them how Notiphy can help. My work with customers has lead me to help build Notiphy in several areas including:• The day-to-day product management for the development of our platform, helping to create the product road map, while overseeing quality assurance and progress tracking. • Directing our pilot customer program to further understand the challenges and results Notiphy can solve• Developing all necessary customer onboarding processes including documentation, custom videos, user guides and “how to” materials• Working with the team in all areas of sales as well as organizing the go-to-market strategies



Technology & Manufacturing Association (TMA)

• United States
• Non-profit Organizations
• 1 - 100 Employee

• TMA Young Leaders Committee

  • Nov 2020 - Present



ROUND2

• United States
• Sporting Goods Manufacturing

• Director Of Business Development

  • Nov 2018 - Jun 2019

  - Orchestrated the launch of our MVP (Minimal Viable Product) with the Cleveland Cavaliers - Redesigned our digital marketing strategy in order to stimulate growth through different forms of social media followers to over - Spearheaded the business development plan to logistically optimize our ability to scale in larger cities - Cultivated the onboarding process for new storefront accounts by systematizing our initial pilot package to include benefits and additional perks - Established and amplified exclusive partnerships with sports programs including the Cleveland Cavaliers, Cleveland Browns, and Cleveland Monsters



Watson Dwyer Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Recruiter (Internship)

  • May 2017 - Aug 2017

  - Learned how to source potential hires through various online job boards and searches - Matched low to high quality job requirements to qualified candidates - Brought in applicants for full interview and selection process - Built many trustworthy relationships with applicants - Prepared applicants for job interviews by utilizing web-based testing software - Interacted with clients via face-to-face, on the phone, and email on a daily basis - Helped with additional administrative duties (I.E. schedule interviews for fellow employees, revise resumes, post job ads)



Echo Global Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• Carrier Sales Repersentative (Internship)

  • May 2016 - Aug 2016

  Echo Global Logistics bought command Transportation after the summer of 2015. After the merger, I further developed my skills at Echo Global logistics • Investigated and resolved customer demands with innovative problem solving skills • Monitored customer/carrier account details in order to generate sales and maintain strong relationships • Consistently communicated with current and future business partners by making over 250 calls a day Echo Global Logistics bought command Transportation after the summer of 2015. After the merger, I further developed my skills at Echo Global logistics • Investigated and resolved customer demands with innovative problem solving skills • Monitored customer/carrier account details in order to generate sales and maintain strong relationships • Consistently communicated with current and future business partners by making over 250 calls a day



Command Transportation

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Account Executive (Internship)

  • May 2015 - Aug 2015

  I played the middleman between businesses that need products shipped and the transportation companies who move those products. I was apart of a caffeinated sales team of over 550 professionals, helping the business for its customers, carriers, and employees. I worked with in a pod with other employees to learn all the aspects in the Fright Brokerage business. Some of my responsibilities included: Maintain up-to-date billing system Generate and send out invoices Follow up on, collect and allocate payments Carry out billing, collection and reporting activities according to specific deadlines Perform account reconciliations Monitor customer account details for non-payments, delayed payments and other irregularities Research and resolve payment discrepancies Generate age analysis Review AR aging to ensure compliance Maintain accounts receivable customer files and records Investigate and resolve customer queries Process adjustments Communicate with customers via phone, email, mail or personally



Coyote Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Transportation Sales and Operations Intern

  • Nov 2014 - Jul 2015

  In order to gain my knowledge on the inner workings of logistics companies, I shadowed a numerous amount of employees at Coyote Logistics. Some positions that I watched include account managers, customer sales reps and carrier sales reps. I observed these positions to further understand the role logistics has in the world of transportation. In order to gain my knowledge on the inner workings of logistics companies, I shadowed a numerous amount of employees at Coyote Logistics. Some positions that I watched include account managers, customer sales reps and carrier sales reps. I observed these positions to further understand the role logistics has in the world of transportation.



Camp Horseshoe

• United States

• Camp Counselor

  • Jun 2013 - Sep 2014

  I was a Camp Counselor at an over-night sports camp for 8 weeks. I supervised a group of 8 year olds the first year and a group of 12 year olds my second year. I learned how to handle younger kids in different environments. I was a Camp Counselor at an over-night sports camp for 8 weeks. I supervised a group of 8 year olds the first year and a group of 12 year olds my second year. I learned how to handle younger kids in different environments.