Director, Client Services & Implementation

• Feb 2023 - Present

Manager, Implementation

• Aug 2022 - Feb 2023

Manager, Technical Implementation

• Mar 2021 - Aug 2022

Lead, Implementation

• Jul 2020 - Mar 2021

Benchmark Analytics transforms police force management through an all-in-one police force management system that provides a 360° holistic view of every officer in a police department. Benchmark offers the only systematic, evidence-based, early warning and intervention solution for agencies of all sizes. Using analytics, Benchmark advances officer performance by identification of problematic behavior through predictive early warning intervention in order to elevate policing in America by… Show more Benchmark Analytics transforms police force management through an all-in-one police force management system that provides a 360° holistic view of every officer in a police department. Benchmark offers the only systematic, evidence-based, early warning and intervention solution for agencies of all sizes. Using analytics, Benchmark advances officer performance by identification of problematic behavior through predictive early warning intervention in order to elevate policing in America by creating a healthy, strong and productive policing culture. Show less Benchmark Analytics transforms police force management through an all-in-one police force management system that provides a 360° holistic view of every officer in a police department. Benchmark offers the only systematic, evidence-based, early warning and intervention solution for agencies of all sizes. Using analytics, Benchmark advances officer performance by identification of problematic behavior through predictive early warning intervention in order to elevate policing in America by… Show more Benchmark Analytics transforms police force management through an all-in-one police force management system that provides a 360° holistic view of every officer in a police department. Benchmark offers the only systematic, evidence-based, early warning and intervention solution for agencies of all sizes. Using analytics, Benchmark advances officer performance by identification of problematic behavior through predictive early warning intervention in order to elevate policing in America by creating a healthy, strong and productive policing culture. Show less

Manager, Implementation

• Oct 2018 - Jul 2020

RiseNow is a spend management consulting firm that brings supply chain best practices and best in class solutions to healthcare. We accomplish this through our Spend Management Advisory Services, Enterprise Spend Management Solutions and Integration Based Solutions. RiseNow extends the value of your spend management systems by serving as your solutions delivery advocate. Our platform agnostic approach allows us to identify the hidden shortcomings of typical spend management… Show more RiseNow is a spend management consulting firm that brings supply chain best practices and best in class solutions to healthcare. We accomplish this through our Spend Management Advisory Services, Enterprise Spend Management Solutions and Integration Based Solutions. RiseNow extends the value of your spend management systems by serving as your solutions delivery advocate. Our platform agnostic approach allows us to identify the hidden shortcomings of typical spend management implementations while helping you to fully realize the ROI that you were promised. RiseNow also optimizes the value of your legacy systems by filling the gaps they inherently create, identifies opportunities to deliver accountable outcomes and advises on enhancement or replacement strategies based on your existing structure and business agenda. I manage client enterprise implementation services through superb communication, project management, application consultation, documentation and knowledge-transfer tools to lead a group of disparate individuals to success. I continuously evaluate client progress, satisfaction, and act as an advocate to escalate pain-points with executive team members to ensure project timeliness, as well as continued adoption and health of the solution. Solution focus: Coupa, JAGGAER

Sr Consultant, Implementation

• Apr 2016 - Oct 2018

Consultant, Implementation

• Apr 2015 - Apr 2016

Sr. Analyst - Technical Solution Analyst & Upgrade Coordinator

• Aug 2013 - Apr 2015

Cerner provides healthcare based solutions to contribute to the improvement of health care delivery and health of communities by eliminating error, variance and waste for health care providers and consumers world wide. Cerner solutions optimize processes for health care organizations ranging from single-doctor practices to entire countries, for the pharmaceutical and medical device industries and are licensed in approximately 10,000 facilities worldwide. As part of Cerner Connect I acted… Show more Cerner provides healthcare based solutions to contribute to the improvement of health care delivery and health of communities by eliminating error, variance and waste for health care providers and consumers world wide. Cerner solutions optimize processes for health care organizations ranging from single-doctor practices to entire countries, for the pharmaceutical and medical device industries and are licensed in approximately 10,000 facilities worldwide. As part of Cerner Connect I acted as a resource for Cerner Classic and CoPathPlus clients to provide excellent client care. I supported clients by investigating, analyzing and troubleshooting to produce solutions for service requests with laboratory-based software for Blood Bank, Purge, Patient Management, Charting, Remote Report Distribution and Orders. Additionally, I performed project management for CoPathPlus by managing a disparate group of roles to provide service and target sales ops for CoPathPlus software upgrades. Responsibilities include event planing, facilitation, project plan creation/custody and serving as main point of contact . As Upgrade Coordinator I used MS Project/Project Portal to identify failures in processes. I continuously improved processes by creating workflow documents and employing standardized templates to deliver consistent client messaging. Additionally, I provided PM services by overseeing the document library move from a Windows based server to a designated Wiki space. I organized the procedures for the migration, created guidelines, trained assisting analysts, published and edited Wiki pages. Furthermore, I facilitated the quarterly document review process for the group by ensuring documents are reviewed, documented and completed by the crucial deadlines according to compliance guidelines. All of these tasks are accomplished using MS office suite, excellent written and oral communication skills while continuously evaluating quality, compliance and service/process improvement. Show less Cerner provides healthcare based solutions to contribute to the improvement of health care delivery and health of communities by eliminating error, variance and waste for health care providers and consumers world wide. Cerner solutions optimize processes for health care organizations ranging from single-doctor practices to entire countries, for the pharmaceutical and medical device industries and are licensed in approximately 10,000 facilities worldwide. As part of Cerner Connect I acted… Show more Cerner provides healthcare based solutions to contribute to the improvement of health care delivery and health of communities by eliminating error, variance and waste for health care providers and consumers world wide. Cerner solutions optimize processes for health care organizations ranging from single-doctor practices to entire countries, for the pharmaceutical and medical device industries and are licensed in approximately 10,000 facilities worldwide. As part of Cerner Connect I acted as a resource for Cerner Classic and CoPathPlus clients to provide excellent client care. I supported clients by investigating, analyzing and troubleshooting to produce solutions for service requests with laboratory-based software for Blood Bank, Purge, Patient Management, Charting, Remote Report Distribution and Orders. Additionally, I performed project management for CoPathPlus by managing a disparate group of roles to provide service and target sales ops for CoPathPlus software upgrades. Responsibilities include event planing, facilitation, project plan creation/custody and serving as main point of contact . As Upgrade Coordinator I used MS Project/Project Portal to identify failures in processes. I continuously improved processes by creating workflow documents and employing standardized templates to deliver consistent client messaging. Additionally, I provided PM services by overseeing the document library move from a Windows based server to a designated Wiki space. I organized the procedures for the migration, created guidelines, trained assisting analysts, published and edited Wiki pages. Furthermore, I facilitated the quarterly document review process for the group by ensuring documents are reviewed, documented and completed by the crucial deadlines according to compliance guidelines. All of these tasks are accomplished using MS office suite, excellent written and oral communication skills while continuously evaluating quality, compliance and service/process improvement. Show less

PTL/PCL Technician II & Trainer

• Feb 2009 - Aug 2013

An independent, not-for-profit organization specializing in providing a safe and adequate supply of blood and blood components through laboratory testing and production to meet the transfusion needs of patients in the Kansas City community and throughout the U.S. As a PTL/PCL Technician II I performed hematology analysis, quality control and quarantine regulation using analyzers, data systems and critical thinking. I acted as a leader to guide technicians by troubleshooting and… Show more An independent, not-for-profit organization specializing in providing a safe and adequate supply of blood and blood components through laboratory testing and production to meet the transfusion needs of patients in the Kansas City community and throughout the U.S. As a PTL/PCL Technician II I performed hematology analysis, quality control and quarantine regulation using analyzers, data systems and critical thinking. I acted as a leader to guide technicians by troubleshooting and supplying satisfactory solutions. I provided excellent customer service internally, by working with members of upper administration to implement new processes, and externally, to vendors and customers. I was a recognized, detailed technician responsible for quality control documentation, writing technical documents, and performing final operational review. I was a member of various implementation and process improvement groups to implement a new data system while creating cohesive procedures to maintain organizational goals and regulatory compliance. Additionally, I composed the Monthly Quality Control Book to track progress and manage compliance. By combining my laboratory skills, knowledge and personable nature I helped create a stimulating environment to manufacture safe, pure and potent pharmaceutical products for the Kansas City community. Show less An independent, not-for-profit organization specializing in providing a safe and adequate supply of blood and blood components through laboratory testing and production to meet the transfusion needs of patients in the Kansas City community and throughout the U.S. As a PTL/PCL Technician II I performed hematology analysis, quality control and quarantine regulation using analyzers, data systems and critical thinking. I acted as a leader to guide technicians by troubleshooting and… Show more An independent, not-for-profit organization specializing in providing a safe and adequate supply of blood and blood components through laboratory testing and production to meet the transfusion needs of patients in the Kansas City community and throughout the U.S. As a PTL/PCL Technician II I performed hematology analysis, quality control and quarantine regulation using analyzers, data systems and critical thinking. I acted as a leader to guide technicians by troubleshooting and supplying satisfactory solutions. I provided excellent customer service internally, by working with members of upper administration to implement new processes, and externally, to vendors and customers. I was a recognized, detailed technician responsible for quality control documentation, writing technical documents, and performing final operational review. I was a member of various implementation and process improvement groups to implement a new data system while creating cohesive procedures to maintain organizational goals and regulatory compliance. Additionally, I composed the Monthly Quality Control Book to track progress and manage compliance. By combining my laboratory skills, knowledge and personable nature I helped create a stimulating environment to manufacture safe, pure and potent pharmaceutical products for the Kansas City community. Show less