Experience

Beckham Enterprises

• United States
• Retail
• 1 - 100 Employee

• Operations Specialist

  • Oct 2017 - Present

  Promoted into this role after achieving high performance standards on below roles, managing the duties of each below position, simultaneously.

• Customer Support Representative

  • Oct 2017 - Present

  Answering product and service questions and resolving any emerging problems to ensure positive customer satisfaction and customer experience criteria. Identify and handle customer inquiries in all customer contact channels completely and accurately.• Resolve customer complaints and problems to the satisfaction of the customer.• Use customer service skills to optimize each customer contact.• Educate the customer about the organization’s products and services and direct them toward available resources for self-help.• Complete necessary documentation to manage customer complaints, issues and subsequent solutions.• Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem. • Schedule, assign or act on any required customer follow-up in accordance with department guidelines. • Enter customer data and other relevant information into necessary databases, as required. • Suggest department improvements for increased effectiveness.• Maintain confidentiality of the organization’s customers and data.

• Compliance Security Representative

  • Apr 2018 - Present

  Ensuring customer transaction process is fair and abides by our Terms and Conditions. • Reviewing all transactions through Accertify systems as well as chargeback approvals and reviews through Vantiv systems. • Manage merchant services chargebacks and information requests. • Review transaction disputes responses both internationally and domestic across all entities

• Marketing Coordinator

  • Apr 2018 - Present

  Input data on marketing expenses and performance. • Updating invoices, analyzing, and sending monthly stats to our media partners.

• Human Resources Assistant

  • Jun 2020 - Present

  Assists HR Department with various tasks and projects.• Responsible for management of I-9 process.• Responsible for sourcing candidates for various open entry level positions.• Responsible for making contact and starting report with new hires. • Work with hiring managers to draft job descriptions, outlining in detail all skills and qualities required and desired in the open position.• Assists with scheduling and calendar invites as necessary.

• Fulfillment Assistant

  • May 2022 - Present

  Ensuring on-time and accurate fulfillment of customer orders. • Receiving shipping and order status updates from our vendors. • Coordinate fulfillment orders with shipstation, filezilla, and individual vendors’ systems

• Design Consultant

  • Mar 2022 - Present

  Assess needs of new office space, create interior space plans, and order accordingly.



LifeSpring Home Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Home Health Care Coordinator

  • Apr 2017 - Oct 2017

  Responsible for daily scheduling of RNs, LPNs, on-call nurses, and Certified Home Health Aides for approximately 400 patients.

• Human Resources Clerk

  • Oct 2016 - Apr 2017

  Maintained all field staff compliance records (RNs, LPNs, Therapists, Medical Social Workers, and Home Health Aides) for six Oklahoma office locations. Prepared, reviewed, and submitted payroll bi-weekly. Facilitated communication among physicians, patients, families, field staff, and office staff.