Experience

DTS Q-Tech
• Australia
• Biotechnology
• 1 - 100 Employee
• Field Service Engineer

  • Jun 2021 - Present

Self-Employed
• Real Estate
• 1 - 100 Employee
• Field Service Engineer

  • Nov 2017 - Present


GE Healthcare

• Medical Equipment Manufacturing
• 200 - 300 Employee

• Field Service Engineer

  • May 1995 - Nov 2017

  • Install and maintain GE Healthcare’s most advanced medical device equipment in Victoria and nationally, including Nuclear Medicine Gamma Cameras and CT systems. • Meet the daily service repair needs of medical device equipment through preventative maintenance and troubleshooting of systems. • Be responsible for fostering a partnership with the company’s customers by providing them with advice and technical support that assists them gain the most from products. • Be highly responsive and proactive in dealing with customers’ needs to ensure customer satisfaction is a priority, involving regular interstate and rural travel. • Perform to designated goals of turn-around-time, response time, repair rate and customer expectations. • Achieve KPI’s and focus to improve the company and its reputation. • Accurate reporting of service calls through Oracle Siebel, including accurate ordering, consumption and return of product parts. • Maintain company compliance and integrity procedures. Show less



Fisons Scientific Equipment

• Field Service Engineer

  • Jan 1988 - May 1995

  • Install, maintain and repair a wide range of scientific, medical and industrial electronics equipment in a professional and reliable manner. • Train customers in the routine use of various brands of scientific and industrial instrumentation. • Be highly responsive and proactive in dealing with customers’ needs to ensure customer satisfaction is priority. • Perform in accordance with all relevant certification procedures, such as NATA and ISO. • Be responsible for fostering a partnership with the company’s customers by providing them with advice and technical support that assists them gain the most from products. • Provide support to existing and new customer base. • Perform to designated goals of turn-around-time, response time, repair rate and customer expectations. • Take ownership for customer satisfaction for services performed. • Carry out in-house and onsite repairs at short notice graded by the urgency of the equipment type. Show less



Royal Australian Navy

• Australia
• Armed Forces
• 700 & Above Employee

• Leading Seaman Electrical Technical Systems

  • Oct 1977 - Oct 1987

  • Maintain, repair and operate a variety of electronic systems associated with radar, sonar, navigation, combat data and related information technology including electrical hydraulic and mechanical systems. • Monitor and maintain such equipment in a diverse range of platforms including seagoing and shore-based environments. • Report and provide feedback to Senior Officers on performance of equipment to identify trends which have a potential to impact on the operational capability of a ship and initiate corrective action when required. • Conduct routine and unplanned maintenance and attend to breakdown maintenance. • Ensure the successful operational performance of the following systems: o RADAR systems and Displays; o Navigation Aids (gyro-compasses, Inertial Navigation systems); o Electronic Warfare Systems; and o Underwater Systems (SONAR, Echo Sounders, Torpedo Countermeasures). Show less