Help Desk Coordinator

• May 2022 - Present

Assists with technical support and network administration. Liaison and coordinator with Field Techs, Engineers, OAs and management on ticketing system que. Adhere to SLAs and resolve level ½ tickets and escalate level 3 tickets appropriately. Monitors and Triage the lifecycle of IT tickets Assists with the installation, set-up, and troubleshooting of hardware, including servers, desktop equipment, printers, and telecommunication equipment Maintains an accurate inventory of network hardware, software, and Firm laptops Develop and maintain concise process documentation related to responsibilities Respond as a first and second-level escalation point for Help Desk personnel Show less

Information Technology Support Specialist

• Aug 2021 - May 2022

Assistant Director of Football Video Operations

• Jun 2019 - Aug 2021

Assist the coaches and football staff with: Creating and preparing game and practice video, cutups, digital playbooks, and scouting reports; Date entry and research; Weekly and post season self-scout analysis; Weekly opponent scout analysis; Troubleshooting IT and AV problems Assist the Director of Video Operations with: Acquisition and distribution of self-scout, opponent, NFL and study-film; Resolving PFF and Big Ten data Meeting room setup and maintenance; Virtual reality filming and distribution; Video and database maintenance; Cloud storage management; Game day, travel camp and bowl site management. Supervision of student staff Capturing and logging of post-production footage; Creation of team or position highlight videos; Maintenance of post-production video database; Highlight and social media video requests. Official visit AV and IT needs Responsible for adhering to all Department and University policies and procedures, as well as the rules, regulations, bylaws and interpretations of the Big Ten Conference and the NCAA. Show less

Assistant Director of Video Services - Football

• Aug 2018 - May 2019

Assist Director of Video Services in all day-to-day operations of video department as assigned. Assist in advancing the department's mission, vision, and strategic plan including its commitment to equity and diversity. Manage and produce creative video needs of the Minnesota Gopher Football team. This includes filming, editing and producing highlight videos for use at team functions, as well as recruiting and team meeting videos as requested. Film all football games and practices. Film other events when requested (interviews, team meetings, team activities, headshots, instructional tapes, promotional tapes). On occasion film games or practices of other sports. Operate editing and duplication equipment. This includes editing and/or duplicating games, practices or other video for team and coaches use, as well as producing opponent and self-scout cutups for the football staff and team. Help coordinate the input of data by offensive and defensive coaches and staff. Provide Technical support to football coaches and staff as necessary. Troubleshoot audio, visual, or technical issues in the football building and during roads trips, bowl trips, or any other related football travel. Assist in operation and maintenance of DVSport computer network. Troubleshoot issues with video server or drives. Work with DVSport support to fix any errors that may arise. Maintain video library of highlights and coaching footage. Respond to requests from media and other for footage of Minnesota Football. Schedule and coordinate distribution of video to opponents, scouts, media, etc. Assist in the supervision of student works especially when it pertains to the assigning of duties for practices. Train student staff in creative video techniques and execution. Research and implement new video editing techniques, content management and camera technologies. Show less

Graduate Assistant

• Jul 2015 - May 2018

Assisted Director of Athletic Video in home and away game day operations. Imported and Edited Coaches’ Video using XOS Thunder. Managed student staff every week for practices and road games. Created highlight videos for team banquet, recruiting, social media and various booster organizations. Worked with various departments for preparing and organizing recruiting visits. Volunteered for events with the Bob Stoops Champions Foundation. Filmed game highlights using Canon DSLR, Sony FS7, Sony A7Sii and DJI Ronin. Designed playbook covers for offense and defense playbooks. Show less

Student Video Assistant

• Apr 2013 - May 2015

Student worker assisting in digital media production using the Adobe Creative Suite including but not limited to, Adobe Premiere Pro, After Effects, Photoshop and Illustrator. Also help with editing coaches' film using the Xos Thunder Package in a efficient and timely manner. As soon as practice is finished coaches' and players gather in team/ individual meeting rooms to evaluate practice. Meaning that as soon as practice is finished, film is into our system and available to watch. Have also taken part in interviewing new student workers for our video staff. Show less