Brian Leary
Level II Desktop Support Tech at Merge IT, LLC- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA A+
CompTIAJun, 2018- Nov, 2024
Experience
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Merge IT, LLC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Level II Desktop Support Tech
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Nov 2021 - Present
Provide hardware and software support in a Windows environment to operators, facilitators, and administration of the Ethicon facility. Duties include communicating and scheduling with end users to work on problems, troubleshooting and correcting hardware and software problems, asset management, escorting contractors around the facility, and communicating with other IT departments to narrow down and resolve problems. Skills: ServiceNow ticketing system Change control Active Directory Windows troubleshooting Windows imaging Communication with users and fellow employees Hardware troubleshooting Printer troubleshooting Remote Desktop On-site IT for events Travel to other sites for coverage as needed Show less
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TCP Software
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United States
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Software Development
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500 - 600 Employee
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Site Reliability Engineer
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Jun 2021 - Aug 2021
Maintained and supported an On-Demand environment for TCP software.Duties:Maintained AWS infrastructure that hosts cloud software by ensuring scalability, fault tolerance, and utilizing automation tools to reduce repetitive tasksScheduled maintenance required for product release candidates during update cycle periodsUtilized Terraform and other infrastructure-as-code tools to create cloud infrastructure so that it can be used within various departments in the companyParticipated in an on-call rotation to ensure the production systems operated as expectedSkills:AWS services, such as IAM, EC2, RDS, S3, Route53, Cloud Watch, DynamoDB, Secrets Manager, ECSGitLabTerraformRunDeckZabbixSplunk (VictorOps)TenableNew RelicChefDockerN2WSPowerShellSQL Server Management StudioSoftware troubleshooting/Log analysisJIRA ticketing systemRemote DesktopDocumenting processesTask Scheduler Show less
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System Operations Manager
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Nov 2020 - May 2021
Maintained and supported an On-Demand environment for TCP software.Duties:Supervised 4 - 5 technicians and the System Operations department as a wholeDeveloped metrics for measuring performanceReported to executive leadershipSkills:AWS services, such as IAM, EC2, RDS, S3, Route53, Cloud Watch, DynamoDB, Secrets Manager, ECSSQL Server Management StudioSalesforce reportingSoftware troubleshooting/Log analysisSalesforce ticketing systemRemote DesktopDocumenting processesTask Scheduler Show less
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Senior System Operations Technician
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Oct 2019 - Oct 2020
Maintained and supported an On-Demand environment for TCP software.Duties:Managed 4 - 5 technicians and the System Operations department as a wholeServed as first point of escalation for issuesAdministered an Amazon Web Services (AWS) infrastructurePlanned after-hours maintenance periods, including mass notification of affected customers, scheduling coverage for tasks, and testing updates before deploying to production environmentsAssisted with mass migration of customers from Rackspace environments to AWS environmentsReviewed and documented internal proceduresRevised procedures as infrastructure and legal requirements changedSkills:AWS services, such as IAM, EC2, RDS, S3, Route53, Cloud Watch, DynamoDB, Secrets Manager, ECSSQL Server Management StudioSoftware troubleshooting/Log analysisSalesforce ticketing systemRemote DesktopDocumenting processesTask Scheduler Show less
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System Operations Technician
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Sep 2018 - Sep 2019
Maintained and supported an On-Demand environment for TCP software.Duties:Spun up databases for customersWorked on internal tickets from the support and sales departmentsUpdated software and serversSkills:Windows Server troubleshootingWindows servicesSQL Server Management StudioSQL database connectivity troubleshootingSoftware troubleshooting/Log analysisInternal communicationSalesforce ticketing systemRemote DesktopDocumenting processesLinux command lineTask SchedulerSVN repositoriesHAProxy load balancers Show less
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Angelo State University
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United States
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Higher Education
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700 & Above Employee
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IT Field Services Team Lead
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Aug 2017 - Aug 2018
Supervised the daily activities of the other student technicians and assisted supervisors with higher level tasks and projects. Duties included assigning tickets to appropriate technicians, providing additional assistance to technicians, escalating issues to supervisors when necessary, hiring and training new technicians, developing and enforcing office policies, and coordinating with other departments in the university for high profile events.Skills:Event planning/staffingManaging a small team of techniciansNetwork printer configurationReviewing and approving knowledge base articlesInterviewing new employeesTraining new employeesSoftware encryption management (Winmagic SecureDoc) Show less
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IT Field Services Technician
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Jul 2016 - Jul 2017
Provided hardware and software support in a Windows and Mac environment to faculty, staff, and students of Angelo State University. Duties included communicating and scheduling with end users to work on problems, troubleshooting and correcting hardware and software problems, working with other technicians on solving issues and completing projects, communicating with other IT departments to narrow down and resolve problems, and working in a team environment.Skills:ServiceNow ticketing systemActive DirectoryA/V EquipmentWindows troubleshootingWindows imagingMac troubleshootingMac imagingCommunication with users and fellow employeesSoftware encryption (Winmagic SecureDoc, DDPE)Hardware troubleshootingPrinter troubleshootingRemote DesktopOn-site IT for events Show less
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Education
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2021 - 2023
Angelo State University
Master's degree, Computer Science -
2015 - 2018
Angelo State University
Bachelor's degree, Computer Science
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