Experience

Philadelphia Marriott Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Purchasing Agent

  • Oct 2023 - Present

  Philadelphia, Pennsylvania, United States



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Engineering Administrator

  • Dec 2022 - Oct 2023

  W Philadelphia / Element Philadelphia Hotel •Highly involved with the annual Marriott Fire Life Safety inspections • Schedule contractors and host a walk through as necessary • Assign repair orders to appropriate team member • Monitor and triage guest reported issues and assign the right team member to repair while keeping the guest informed • Communicate time to repair to appropriate department including any delays and updates • Manage all Accounts Receivables and Accounts Payable • Conduct monthly inventory and order… Show more •Highly involved with the annual Marriott Fire Life Safety inspections • Schedule contractors and host a walk through as necessary • Assign repair orders to appropriate team member • Monitor and triage guest reported issues and assign the right team member to repair while keeping the guest informed • Communicate time to repair to appropriate department including any delays and updates • Manage all Accounts Receivables and Accounts Payable • Conduct monthly inventory and order supplies as needed • Ensure that all month end close activities are completed in a timely manner Show less



The W Hotel Philadelphia

• Host

  • Jul 2021 - Dec 2022

  United States Greet guests upon arrival creating a great first impression • Answer the telephone in a timely, pleasant, and courteous manner • Correctly take, confirm, and document reservations • Control the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan • Secure pre-orders for reservations as appropriate • Communicate all guest needs to their assigned server • Secure appropriate deposits and fees for… Show more Greet guests upon arrival creating a great first impression • Answer the telephone in a timely, pleasant, and courteous manner • Correctly take, confirm, and document reservations • Control the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan • Secure pre-orders for reservations as appropriate • Communicate all guest needs to their assigned server • Secure appropriate deposits and fees for reservations Key Contributions: Ensure that each guest feels welcome and that their needs are met to their satisfaction. Show less



Hampton

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Representative

  • May 2020 - Jul 2021

  Philadelphia, Pennsylvania, United States Assign rooms for arriving guest ● Create a positive first impression and arrival experience ● Secure a form of payment for each room ● Resolve guest issues and communicate with other departments on guest complaints as needed ● Promote company’s loyalty rewards program ● Answer telephone according to standards and transfer calls as appropriate ● Inventory the hotel’s gift shop and rotate food items as needed ● Make local area recommendations Key Contributions: Created a… Show more Assign rooms for arriving guest ● Create a positive first impression and arrival experience ● Secure a form of payment for each room ● Resolve guest issues and communicate with other departments on guest complaints as needed ● Promote company’s loyalty rewards program ● Answer telephone according to standards and transfer calls as appropriate ● Inventory the hotel’s gift shop and rotate food items as needed ● Make local area recommendations Key Contributions: Created a positive impression by being knowledgeable of the local area to make recommendations for guests visiting from out of town. Show less



Courtyard by Marriott

• Hospitality
• 700 & Above Employee

• Barista

  • May 2015 - Jul 2021

  Prepare for opening of Starbucks kiosk. Greet guest with a warm friendly smile. Take guest orders and prepare products to their satisfaction. Collect payment and ensure proper cash handling. Ensure that all products remain stocked throughout shift. Perform inventory and report items needed to manager. Address guest problems and resolve to exceed their expectations.



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Jul 2014 - May 2015