Experience

Medical Advantage

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Account Manager

• Associate Account Manager

  • Mar 2021 - Present

  I have been able to fine too my communication and relationship building skills. Making sure that the customers needs are met and help support internal departments as well. Working on resolving client issues while also maintaining our business standards. While doing this I been able to collect and analyzed data on key performance metrics dependent on customer behavior and understanding their changing needs. I have been able to fine too my communication and relationship building skills. Making sure that the customers needs are met and help support internal departments as well. Working on resolving client issues while also maintaining our business standards. While doing this I been able to collect and analyzed data on key performance metrics dependent on customer behavior and understanding their changing needs.



Yun Matthew S M DDS

• United States
• Medical Practices

• Administrative Assistant

  • Jul 2020 - Mar 2021

  Taking telephone requests, making copies and sending faxes. Talking to other offices aboutmutual patients and helping get patients care they need outside of our office. Explainingcopays and bills to patients. Showing patients why the treatment is clinically necessary.Revamped the google page consolidating multiple listings into one, a higher rate of reviewsonline.Took initiative in helping to set up online forms and use of iPads in office instead oftraditional forms, Also helped the office with making more of an online presence to help getnew patients and help explain who we are as a practice and what motivates us to do the bestjob we can.



Cavalier Dental

• United States
• Medical Practices

• Office Manager

  • Dec 2017 - Jul 2020

  Running the front desk and reception area. Taking telephone requests, making copies and sending faxes. Talking to other offices about mutual patients and helping get patients care they need outside of our office. Explaining copays and bills to patients. Showing patients why the treatment is clinically necessary. Helping with daily office duties such as cleaning and maintaining the office, filing charts, sending and receiving faxes, answering phone calls and returning voicemails. I wrote a new employee handbook for everyone to follow. I led all the social media and marketing campaigns while maintaining a good relationship with co workers and patients. I helped streamline ordering and help cut the amount we were spending on office supplies both in the front and clinical areas. Verifying insurances from multiple PPO insurances for the whole office. Putting in insurance payments for a variety of PPO insurances. Doing treatment plans for hygiene and doctors schedule. Keeping the office running smoothing, keeping in mind our monthly goals as well as quarterly and yearly goals.