Experience

Pursuant Health

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Ad Operations Manager

  • Nov 2021 - Present

  • Continue to manage the Channel Delivery team while optimizing processes related to the Sales teams• Drive A/B testing to determine how to positively impact programmatic revenue, which led to a 32% revenue increase within 4 weeks• Complete A/B testing analysis and determine impact of our revenue streams

• Senior Implementation Engineer

  • Apr 2019 - Nov 2021

  • Managed the Channel Delivery team, which is responsible for building health risk assessments, configuring merchandising and advertising on kiosks, and assisting with technical product implementations• Provided internal Development team with product improvements driven by customer collaboration• Advised Project Managers and customers on how to configure and implement projects effectively• Coordinated communications to health plan members for a test and learn pilot program• Drove forward a Medicare health plan initiative by testing a combination of email vs. mail communication and incentive vs. non-incentive programs Show less

• Implementation Engineer

  • Oct 2018 - Apr 2019

  • Coordinated between the Development team, Project Managers, and customers during implementations to assure a successful product delivery• Matured into the subject matter expert on product configuration and unique program implementations



Accushield®

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Manager, Operations

  • Feb 2017 - Oct 2018

  • Rebuilt the Credentialing and Support team consistent with Accushield’s objective to improve safety and security at senior living communities • Increased team productivity by 41% in 12 months by developing and implementing numerous processes, including a ticketing system • Created over 30 new relationships with vendor agencies while maintaining a high level of customer satisfaction with existing partners • Researched state compliance regulations for third party companies doing business in Senior Living communities • Responded to and resolved all escalation calls from customers Show less



GHX

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Manager, Implementation Operations

  • Aug 2013 - Jan 2017

  • Supported implementation and maintenance of products (primarily Vendormate Credentialing)• Developed employees and enabled them to drive forward towards career goals• Compiled reporting and analysis for bookings, campaign effectiveness, team capacity, and other business needs• Implemented campaign process that increased bookings year over year by 225%, exceeding $800,000

• Project Manager, Shared Services

  • May 2013 - Aug 2013

  • Managed the recruiting, training, and performance of the co-op program• Streamlined the Support team’s reporting templates and process documents• Updated and created internal process documentation to improve efficiency

• Operations Analyst, Shared Services

  • Oct 2011 - May 2013

  • Managed the manual and automated customer reports to ensure timely delivery and thorough data analysis• Developed internal process documents and templates to improve efficiency • Implemented and updated customers’ credentialing program configurations• Identified problems in credentialing program configurations and developed solutions• Created feature requests for automated reports that benefited customers• Simplified the process and email templates for vendor facing email campaigns Show less



Hubbell Lighting

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• Solid State Lighting Intern

  • Aug 2010 - May 2011

  • Prepared content for a website focused on LED lighting resulting in a 50% increase in direct traffic during the first week• Integrated critical information from printed circuit board drawings and data into technical documents• Assisted the Solid State Lighting Team on other projects as needed

• Market Research Intern

  • May 2010 - Aug 2010

  • Conducted market research comparing Hubbell solid state lighting products with competitive products• Analyzed existing Hubbell intellectual property for solid state lighting products• Evaluated competitors’ intellectual property for solid state lighting products• Identified intellectual property areas for potential development



Planet Hilton Head

• Sales Associate

  • Mar 2004 - Jan 2010

  • Designed displays and merchandised products to maximize sales • Opened and closed the store, and assisted customers • Managed cash drawer accounting for up to $6,000 • Maintained store inventory on a daily basis to ensure inventory accuracy • Designed displays and merchandised products to maximize sales • Opened and closed the store, and assisted customers • Managed cash drawer accounting for up to $6,000 • Maintained store inventory on a daily basis to ensure inventory accuracy



Second Nature Landscaping

• Field Analyst

  • May 2007 - Aug 2007

  • Performed time motion studies in the field • Developed templates using Excel to determine labor production standards • Participated in weekly meetings on implementing Lean management techniques • Performed time motion studies in the field • Developed templates using Excel to determine labor production standards • Participated in weekly meetings on implementing Lean management techniques