Program Specialist

• Oct 2022 - Present

Veterans Benefits Specialist

• Nov 2019 - Oct 2022

In my current position I advocate for my clients through the entire case management process, to includeinformation intake, gather documents, assist with completing forms, submission to the Federal VA and anyfollow up. I ensure my clients have the right documentation required for their claims, which includes requestingrecords from medical, military and bystanders. I interpret applicable legislation, regulations, medical records andavailable benefits to ensure my clients receive the maximum benefit and assistance. I am proficient withoperating within multiple programs to track, submit, and research claims. I simultaneously manage the frontdesk and walk-in clients. While managing the front desk my tasks include multi-line phone system, high volumeof mail, client intake, record requests, fax documents, send notices to departments, in-process checks, greetclients, schedule meetings, update and track departments calendars, supplies inventory, and complete benefitsverification letters. I manage a benefits email inbox which includes email responses, input data into a workbook,using the mail merge option in Microsoft Excel in order to send out mass communication and run reports on thedata. I have obtained a valid federal Personal Identity Verification (PIV) card, including completing Training,Responsibility, Involvement and Preparation (TRIP) of claims training, fingerprinting, and background checks. Iparticipate in community outreach to include set up, answer questions, give presentations and follow up withinquiries. I am on the combined fund drive committee which includes planning events, procurement of items forevents, attend meetings, send out informational pamphlets, follow state regulations for fundraising, and operatewithin an assigned budget. Show less

Law Enforcement Records Coordinator

• Feb 2017 - Oct 2019

• Accurately record pertinent data from records in to Entellitrak database• Effectively communicate with internal and external sources to review claims for accuracy and completeness by requesting missing paperwork, and interpreting related laws, policies and procedures • Interview and hiring committee member for new claim initiators, and trained the new employees• Utilize state and federal database to perform claimant background checks to determine eligibility • Plan fundraising events, develop ideas for marketing materials, identify nonprofits to receive donations as a member of the Combined Fund Drive committee• Attend various fairs and events to raise community awareness of the Crime Victims Assistance Fund• Safety Committee member. Design safety procedures for new building, run safety drills and ensure compliance Show less

Office Assistant

• Feb 2016 - Jan 2017

• Enter claim data into database ensuring accessibility and accuracy • Initiate claims involving injuries and fatalities for the Crime Victims Compensation Program• Work with claimants to follow up on missing information or request additional documentation• Complete record requests to assist Claims Managers making eligibility decisions• Assign claim numbers and update claims and bills as necessary• Backup coverage for Law Enforcement Records Coordinator • Manage special projects and tasks• Promoted from Office Assistant II to Office Assistant III Show less

Intern

• Jan 2014 - Jun 2015

At the Opportunity Council I work with the Supportive Services for Veteran Families (SSVF) team which is made up of Case Managers and a Veteran's Service Officer. Here I schedule appointments, job shadow, complete follow-up calls, and am being trained in how to file claims and make appeals for Veteran's Service Connected benefits. At the Opportunity Council I work with the Supportive Services for Veteran Families (SSVF) team which is made up of Case Managers and a Veteran's Service Officer. Here I schedule appointments, job shadow, complete follow-up calls, and am being trained in how to file claims and make appeals for Veteran's Service Connected benefits.

Site Leader

• Oct 2013 - Jun 2015

Student Employee

• May 2013 - Jun 2015

Ray of Hope Counselor

• Jun 2014 - Aug 2014