Brianna Rogers, M.Ed
Director of Banquets & Events at NCR Country Club- Claim this Profile
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Bio
Credentials
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Professional Judgment Credential
National Association of Student Financial Aid Administrators (NASFAA)Jul, 2020- Nov, 2024 -
Student Eligibility Credential
National Association of Student Financial Aid Administrators (NASFAA)Jul, 2020- Nov, 2024
Experience
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NCR Country Club
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United States
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Hospitality
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1 - 100 Employee
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Director of Banquets & Events
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Apr 2022 - Present
Serve as the central point of contact for clients interested in hosting Events at the Club.Manage and coordinate 600+ events annually for up to 300 guests.Promote the Club through social media and marketing. Increase Banquet Sales by 157%. Generate Event Orders and Invoices for Events using Jonas Activity Management Software.Design and update Event menus and signage.Update and review BEOs for upcoming Club Events. Manage and Direct Banquet Staff on setup and execution of each Event.
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Membership & Event Coordinator
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Jun 2021 - Apr 2022
Membership ServicesServe as the central point of contact for members by handling questions, information requests, and complaints regarding membership.Collaborate in planning/organizing Club events and work on special projects with each department, as needed.Maintain daily member reservation schedules and communicate with Food & Beverage Management. Design marketing material and signage for Club Events.Engage in problem solving as well as both independent and collaborative decision making in response to member needs.Properly enters data to ensure the integrity of the database and member information.Ensure that communication to our members is accurate and up-to-date.Review and correct any billing errors with member accounts and vendors.Manage membership dues, membership services and related programs.Event CoordinationServe as a central point of contact for clients interested in hosting Events at the Club.Facilitate communication with members/clients and Event staff. Manage and coordinate 600+ events annually for up to 300 guests.Generate invoices for Events using Jonas Activity Management Software.Design and update Event menus and signage.Update and review BEOs for upcoming Club Events
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Server
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Mar 2016 - Sep 2021
Familiarize guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills. Responsible for training new team members on proper policies and procedures. Also memorized details of daily specials, seasonal menu items and options. Directed customers to meal add-ons and specialty drinks of perceived value to increase sales. Most importantly, provided exceptional customer service when assisting guests. Familiarize guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills. Responsible for training new team members on proper policies and procedures. Also memorized details of daily specials, seasonal menu items and options. Directed customers to meal add-ons and specialty drinks of perceived value to increase sales. Most importantly, provided exceptional customer service when assisting guests.
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Sinclair Community College
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United States
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Higher Education
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700 & Above Employee
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Enrollment Specialist
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Feb 2020 - Jun 2021
Provide exceptional levels of student support service through the delivery of front line enrollment support and assistance in the areas of Registration and Student Records, Testing and Remediation, Academic Advising, Financial Aid & Scholarships and BursarProvide accurate information, exceptional student service and support for student inquiries and transactions in the various enrollment functional areas.Act as the first line of student contact, solving issues and referring a pre-defined level of service to the home department supporting the Integrated Student Services Center.Deliver service through a variety of methods including in-person, inbound and outbound calls, responding to emails, and digital modalitiesParticipate and meet required training and developmental expectations to ensure the high standards are consistent and accurate service to students is maintained.
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Wright State University
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United States
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Higher Education
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700 & Above Employee
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Graduate Assistant
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Aug 2018 - Apr 2020
Provide support to the coordination of programs in the Department of Leadership Studies in Education and Organization. This includes compiling data, running admissions reports, managing ongoing projects to support program development, continuing to increase personal value to the recruitment effort through research, investigation and personal initiative as well as maintaining an active student database.
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Student Success Intern
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May 2019 - Feb 2020
Develop and implement new innovative student orientation programming.Conduct and assist in advising Undecided students.Develop and present career services information and resources at new student orientation.Serve as a Graduate Advisor to the Career Services Student Advisory Board
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Intern at Brandeberry Career Development Center
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Jan 2019 - May 2019
-Facilitate 1 section of CECS internship course (EGR 1900) covering areas of career decision-making, resume development, interviewing, networking, workplace ethics, and professional social media profiles. -Assist with advising CECS students and alumni who are seeking career decision- making assistance, internship or cooperative education employment, and career employment opportunities. -Using an educational approach, apply student/career development theory through individual advising sessions, group appointments, workshops, seminars, and classroom presentations. -Create an on-boarding process, training manual, and rubric for walk-in advisors to critique resumes -Partner with the Director to come up with outreach and marketing strategies for the BCDC-Work with industry partners to coordinate guest lecturers. -Advise students by providing feedback to assignments in Pilot. -Maintain documentation, records, and statistics for all work experience programs. -Develop and utilize event and program evaluations and reports.-Partner with the SAHE program faculty, students and staff to create an opportunity for SAHE students to gain experience with walk-in career advising.
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UC Blue Ash College
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United States
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Higher Education
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1 - 100 Employee
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Part-time Advisor and Intern for Major Exploration Programs
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May 2019 - Aug 2019
Pilot a new Major Exploration program.Serve as a part-time pre-orientation advisor to incoming students.Conduct individual and group advising sessions with 200 students prior to Orientation attendance to help ensure they are in the right path to achieve their goals. Create and implement a plan of outreach to incoming students. Implement redesigned advising structures. Collaborate with Academic Advising to ensure program success. Pilot a new Major Exploration program.Serve as a part-time pre-orientation advisor to incoming students.Conduct individual and group advising sessions with 200 students prior to Orientation attendance to help ensure they are in the right path to achieve their goals. Create and implement a plan of outreach to incoming students. Implement redesigned advising structures. Collaborate with Academic Advising to ensure program success.
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Wright State University
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United States
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Higher Education
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700 & Above Employee
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Admissions Ambassador
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Aug 2017 - Apr 2018
-Responsible for giving campus tours to prospective students and their families.-Inform prospective students of all the opportunities at Wright State and give them any information about their program of interest. -Answer the phones for Undergraduate Admissions and answer questions or direct calls. -Load student information into Salesforce for touring purposes. -Responsible for giving campus tours to prospective students and their families.-Inform prospective students of all the opportunities at Wright State and give them any information about their program of interest. -Answer the phones for Undergraduate Admissions and answer questions or direct calls. -Load student information into Salesforce for touring purposes.
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Tim Hortons STL
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United States
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Restaurants
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700 & Above Employee
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Supervisor
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Dec 2014 - Mar 2016
Supervised 5-7 employees on first shift. Delegated tasks based on strengths to make sure the shift ran smoothly. Addressed all questions and concerns of employees and customers. Makde sure all supplies were stocked and took inventory at the end of each shift. Filled in if someone would call off or was unable to do their job. Supervised 5-7 employees on first shift. Delegated tasks based on strengths to make sure the shift ran smoothly. Addressed all questions and concerns of employees and customers. Makde sure all supplies were stocked and took inventory at the end of each shift. Filled in if someone would call off or was unable to do their job.
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Education
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2018 - 2020
Wright State University
Master of Education - MEd, Student Affairs in Higher Education -
2016 - 2018
Wright State University
Bachelor's degree, Psychology -
2014 - 2015
Sinclair Community College
Associates Degree in Psychology, Psychology
Community
