Experience

Sandler

• United States
• Professional Training and Coaching
• 200 - 300 Employee

• LMS Specialist

  • Jul 2020 - Present



Self Employed

• Online Audio and Video Media
• 700 & Above Employee

• Social Media Manager

  • Aug 2019 - Present

  Manage all social media postings and post in accordance with best site activity times, check analytics and adjust posts accordingly if needed, respond to customer feedback and messages. Promote events and guest artists. Create custom digital content for a uniform, clean site look. Manage all social media postings and post in accordance with best site activity times, check analytics and adjust posts accordingly if needed, respond to customer feedback and messages. Promote events and guest artists. Create custom digital content for a uniform, clean site look.



HealthcareSource

• United States
• Software Development
• 1 - 100 Employee

• Tier 2 Support Specialist

  • Oct 2018 - Jun 2020

  Answer support cases and provide over the phone support for staffing agencies using our healthcare talent management software for staffing and recruiting (two separate pieces of software). Provide troubleshooting and process assistance for clients, users, and teammates. Research and troubleshoot in depth issues involving but not limited to: running payroll, pay package settings, time card settings issues, temp testing, temp application process, website and application mappings, site transfer settings, list imports and exports, module setup and deactivation, site configuration, compliance setup, electronic form setup and mappings, etc. Use a number of specific tools like site app scope clearing, sparkpost, and infrastructure. Handle intricate escalations to engineering with duplication plan. Document all issues, contacts, and troubleshooting steps for accurate manager reporting in Salesforce and Jira items. Show less



Self Employed

• Amsterdam Area, Netherlands

• Seamstress

  • Jul 2018 - Sep 2018



Antiek Tattoo

• Amsterdam Area, Netherlands

• Social Media Manager

  • Jul 2017 - Feb 2018



Carle Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Information Technology

  • Jan 2014 - May 2017

  Order, purchase, and expense hardware and software for Carle Foundation Hospital as well as Health Alliance Medical Plans, provide Help desk techs with equipment to deploy, provide license information Order, purchase, and expense hardware and software for Carle Foundation Hospital as well as Health Alliance Medical Plans, provide Help desk techs with equipment to deploy, provide license information



Randstad Technologies US

• United States
• Staffing and Recruiting
• 700 & Above Employee

• IT Technician

  • Jan 2013 - Jan 2014

  Answer and document incoming phone calls. Provide excellent customer service while troubleshooting PC installs with the installer. Answer and document incoming phone calls. Provide excellent customer service while troubleshooting PC installs with the installer.