Experience

OBMedia, LLC

• United States
• Advertising Services
• 1 - 100 Employee

• Compliance & Operations Manager

  • Jul 2022 - Present

  Spearheaded the development and implementation of comprehensive operations and compliance programs, policies, and procedures for our publishers and the content they drive traffic to.Ensured strict adherence to legal and regulatory requirements from our publishers, providing a secure and compliant environment for our advertiser.Effectively manage a team of 3 highly skilled operations and compliance specialists, providing tailored 1:1 and group coaching and support to promote their professional growth and success.Conduct rigorous audits of our publishers and monitored performance metrics to proactively identify areas for improvement and mitigate risks, leveraging data-driven insights to drive strategic decision-making.Managed end-to-end event planning, coordination, and execution for the company's various events, including department trips, full team trips, and executive meetings, ensuring seamless execution within budget and timeline constraints.Proficiently navigated the complex Microsoft submission processes for publishers and imparted the knowledge to my team, resulting in increased efficiency and success rates in submissions. Show less

• Marketing Operations Assistant

  • Jan 2022 - Jul 2022

  Facilitated the registration and updating of publisher account information in our system, expertly managing complex technical details related to landing page domains, servers, nameservers, subID's, and ad units.Skillfully identified, troubleshooted, and resolved account, creative, and technical issues, using a proactive and collaborative approach to minimize downtime and ensure optimal performance.Spearheaded the research, planning, and execution of team meetings and events, flawlessly coordinating logistics for up to 60 employees and ensuring seamless communication throughout the organization. Show less



Burn Boot Camp

• United States
• Wellness and Fitness Services
• 500 - 600 Employee

• Client Experience Manager

  • Mar 2021 - Feb 2022

  Train, lead and manage the Burn Ambassador staff to ensure compliance with the Burn Ambassador Manual, Daily Checklist and all policies and procedures. Responsible for closing goal of 60% of all trials by converting trial and promotional clients into memberships. Utilize Facebook and Instagram to spotlight members, increase brand awareness, create promotional strategy, drive leads into the location, communicate transformation stories, showcase the Burn brand and create daily marketing of the Burn Boot Camp brand and location for Wilmington, NC. Show less



Target

• United States
• Retail
• 700 & Above Employee

• Service & Engagement Team Leader

  • May 2020 - Mar 2021

  Oversee and manage the checklanes, guest services, gift registry, pick-up and drive up to ensure an effortless and seamless shopping experience for all guests. Lead a team of 30-40 passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery. Monitor weekly business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2019 - Apr 2020

  Answer customer calls and actively listen to identify their issues, troubleshoot problems and resolve a range of customer issues from device, to billing, to service concerns, and generate excitement for new solutions and products that can enhance their experience. Answer customer calls and actively listen to identify their issues, troubleshoot problems and resolve a range of customer issues from device, to billing, to service concerns, and generate excitement for new solutions and products that can enhance their experience.



LMS The Agency

• United States
• Advertising Services
• 1 - 100 Employee

• Account Coordinator

  • Nov 2019 - Mar 2020

  Assist account team with sourcing influencers for monthly client campaigns and creating monthly social media calendars of posts for Facebook, Instagram, Twitter and Pinterest. Assist account team with sourcing influencers for monthly client campaigns and creating monthly social media calendars of posts for Facebook, Instagram, Twitter and Pinterest.



LMS The Agency

• United States
• Advertising Services
• 1 - 100 Employee

• Junior Account Manager

  • Jul 2019 - Sep 2019

  Plan, create and execute monthly social media content, perform growth and engagement on social media accounts to help spread brand awareness and build and maintain relationships with content creators, industry experts and influencers each month

• Executive Assistant

  • Nov 2018 - Jul 2019

  Manage extremely busy professional calendar by setting calls, appointments, meetings,conference calls, travel arrangements and reservations, coordinate executive communications including creating agendas, call notes and minutes, and oversee vendors via project managing tasks, budgets and reporting. Other responsibilities include maintaining internal systems and databases, supporting internal and corporate gifting, managing expenses, preparing monthly invoices and office management and maintenance. Show less

• Events & Special Projects Coordinator

  • Oct 2018 - Nov 2018

  Assist in the planning and execution of client, influencer and LMS hosted events, help maintain timelines and ensure deadlines are met in relation to all events and research/assist in management of all aspects of event planning including location, vendors, pricing, budget allocation, guest list, etc.Other responsibilities included working alongside Influencer Account Team to execute seedings, activations and events with our influencer community and clients, assisting in the building & executing of campaigns, building agendas, timelines and take call notes and creating client documents and presentations. Show less



Postworthy

• United States
• Advertising Services

• Account Coordinator

  • Oct 2017 - Oct 2018

  Source & identify influencers, assist in building & executing project plans, update campaigns in Salesforce, manage organization of accounts, and update CRM and client trackers. Create monthly or quarterly client recaps (depending on relationship with client), build agendas, timelines and take call notes, create client documents and presentations, manage relationships with clients via bi monthly calls, emails, and shared CRM’s, build and execute project plans and oversee vendors. Source & identify influencers, assist in building & executing project plans, update campaigns in Salesforce, manage organization of accounts, and update CRM and client trackers. Create monthly or quarterly client recaps (depending on relationship with client), build agendas, timelines and take call notes, create client documents and presentations, manage relationships with clients via bi monthly calls, emails, and shared CRM’s, build and execute project plans and oversee vendors.



LMS The Agency

• United States
• Advertising Services
• 1 - 100 Employee

• Account Support Intern

  • Aug 2017 - Oct 2017

  Source & identify celebrities & influencers, create monthly or quarterly client recaps (depending on relationship with client), assist in building & executing project plans, update campaigns in Salesforce and assistance of email management. Source & identify celebrities & influencers, create monthly or quarterly client recaps (depending on relationship with client), assist in building & executing project plans, update campaigns in Salesforce and assistance of email management.



NCSU Bookstores

• NC State University

• Bookstore Ambassabor

  • Sep 2014 - May 2017

  Represent the University’s official bookstore on behalf of the student body, promote the Bookstore via social media, flyers, and on-campus events, and table events and receive feedback on the Bookstore from the students’ perspective. Represent the University’s official bookstore on behalf of the student body, promote the Bookstore via social media, flyers, and on-campus events, and table events and receive feedback on the Bookstore from the students’ perspective.



NC State Dance Team

• NC State University

• Social Media Manager

  • May 2015 - Apr 2017

  Update the team’s Facebook, Twitter, and Instagram weekly, engage with fans and alumni through our social media networks, and promote upcoming events, performances, and appearances. Update the team’s Facebook, Twitter, and Instagram weekly, engage with fans and alumni through our social media networks, and promote upcoming events, performances, and appearances.



Academy for the Performing Arts/Preschool for the Arts

• Raleigh-Durham, North Carolina Area

• Dance Instructor

  • Aug 2016 - Dec 2016

  Teach students ages 3-18 dance classes in acrobatics, hip-hop, ballet, contemporary and jazz, choreograph dances and movement sequences to teach according to the style and age group, and communicate with dancers and parents to ensure a positive and effective learning experience. Teach students ages 3-18 dance classes in acrobatics, hip-hop, ballet, contemporary and jazz, choreograph dances and movement sequences to teach according to the style and age group, and communicate with dancers and parents to ensure a positive and effective learning experience.



WWAY-TV, LLC

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Intern

  • Jun 2016 - Aug 2016

  Shadow reporters in the field/newsroom, shoot and edit video for attended stories and write web stories for edited video. Shadow reporters in the field/newsroom, shoot and edit video for attended stories and write web stories for edited video.



Multicultural Student Affairs

• NC State University

• Peer Mentor

  • Aug 2015 - May 2016

  Assist new students with their transition to college, encourage involvement on campus based on interests, and offer advice for adjusting to campus life. Assist new students with their transition to college, encourage involvement on campus based on interests, and offer advice for adjusting to campus life.



North Carolina State University

• United States
• Higher Education
• 700 & Above Employee

• Orientation Leader

  • Jan 2015 - Aug 2015

  Welcome and aid first year students in the beginning of their college experience, give tours around campus for students and families, and post actively on Twitter to communicate with new students. Welcome and aid first year students in the beginning of their college experience, give tours around campus for students and families, and post actively on Twitter to communicate with new students.



Once Upon A Child

• Wilmington, North Carolina

• Sales Associate

  • Aug 2012 - Jan 2014

  Operate a cash register, fold, separate, and hang clothing, and assist customers with their questions/concerns. Operate a cash register, fold, separate, and hang clothing, and assist customers with their questions/concerns.