Senior Project Manager

• Aug 2023 - Present

Professional Services Project Manager

• Oct 2020 - Aug 2023

Projects delivered within the following sectors: • Financial Services, • Support Services, Home Emergencies, and repairs • Consumer Staples • Civil Nuclear Industry • Law • Education, Healthcare, Transportation, and Utilities. Responsible for delivering multiple Unified Comms/Contact Centre/Security/Wi-Fi projects across multiple accounts at any one time. Deliveries consist of: - Delivering projects in EMEA and US regions - Cisco Finesse Agent Desktop, Cisco CUCM Upgrades, Cisco ISE, SDWAN, Wi-Fi - Managing multiple 3rd Parties - Involved in customer Powerdowns - Managed Survey visits, reports and designs that followed - Managing Bill of Materials for Cisco hardware – Switches/Routers/Handsets/Wi-Fi Access points Governance Standard project governance approaches: - Producing customer kick off packs - Creating, Maintaining and providing project plans and project workbooks to clients on a weekly basis - Identification of risks and issues - Achieving Delivery Milestone sign off from clients - Releasing invoices to charge to customers - Maintaining Profit and Loss Financials up to £1m - Monthly and quarterly forecasting - Provide weekly internal updates on all projects - Producing high level plans if required - Providing input for Pre-sales on Professional Services Deals Stakeholder Management Managing and setting both internal & external stakeholder expectations. Assessing customer temperature and responding accordingly. Running Internal Kick off, Customer Kick off, Technical Design and Functional Design workshops. Managing 3rd parties, work with support teams for Acceptance into Live Service. Change Management Remain diligent through project life cycle to capture potential scope creep and exploit any potential opportunities to generate additional revenue. Show less

Professional Services Project Manager

• Jan 2019 - Oct 2020

Projects delivered within the following sectors: • Financial Services, • Holidays/Insurance • Electronic Commerce and Payment Solutions • Sector Investing Responsible for delivering multiple Contact Centre projects across multiple accounts at any one time. Specifically: • Implementing the following technologies: - Avaya Hardware & Aura Installations/upgrades - Verint WFO (Work Force Optimisation) 15.1 and 15.2 including screen recording, DPA (Desktop Processing and Analytics) and Speech Analytics - Nuance - Nina (Nuance Intelligent Virtual Assistant) • Working to Monthly Revenue Recognition Targets • Forecasting Project Spend for the duration of Project lifecycles • Managing Budgets up to £1m. • Considered the key member of the team to follow for Governance maintenance and controls. Show less

Professional Services Project Manager

• Sep 2013 - Dec 2018

Projects delivered within the following sectors: • Financial Services, • General Insurance, Life and Pensions • Government Responsible for delivering Unified comms/Contact Centre solutions within large Transformation programmes. Specifically: - Delivering Cisco hardware and software. - Managing Systems Integration and Testing for multiple products - Setting up Internal test beds & Model offices for Customer UAT Testing. - Managing delivery of NUANCE VCA (Virtual Call Agent) - Managing delivery of CMA (Cisco Mobile agent) using Network Based Recording. - Participating in site migrations from migration and covering Go Live Support ranging from 1-6day periods. - Delivering the solution into multi business units consisting of General Insurance, Health and Life including remote workers. - Data Project deliveries for WAN (Wide Area Networks) - Adding Structured Cabling (Horizontal & OM3 Fibre Backbone) using 3rd parties - Delivering LAN (Local Area Networks), and/or Wi-fi - Delivering Digital Signage Show less

Infrastructure Project Manager

• Jul 2008 - Sep 2013

A Prince 2 qualified professional with proven experience managing multiple projects. A strong Project Manager with a wealth of experience managing IT and Business Change Projects, Vendor Management, meeting tight deadlines and completing projects within time and budget. Proven experience of producing MI and attending Vender Service reviews My specialty stood in the telephony arena delivering the following technologies into Contact Centre Environments Avaya CMS Avaya IQ System Avaya AES Verint Call Recording Verint Integrated Services Verint DPA for PCI compliance Verint Speech Analytics I had experience delivering projects within call centre environments and working to PCI & FSA infrastructure compliance. My Career Highlights were * Managing high profile projects such as the Voice recording replacement and speech analytics implementation projects. Managing challenges where these projects are dependent on other projects such as PCI and Data Centre Expansion. Managing a complex budget of £2.6m to be implemented within 9 months. * Understanding technical drivers and business appetite for projects where the business want to see expedient business benefits * Developing knowledge and awareness of telephony and networking technologies * Managing a programme of work with interdependencies * Travelling around the country to vendor and customer locations such has Newcastle, Birmingham, Wales, Brighton, Basingstoke, Weybridge. I found that as a PM my skillset used my key natural strengths and combined with working in Infrastructure for 12 years together produce a perfect match. Show less

Infrastructure Project Manager

• Jul 2008 - Sep 2013

This role was performed in concurrency with Saga Plc This role was performed in concurrency with Saga Plc

Infrastructure Consultant/Service Delivery/SMS Administrator

• Sep 2002 - Jul 2008

Infrastucture Desktop Analyst

• Jan 2002 - Sep 2002