Human Resource/ Payroll Manager

• May 2023 - Present

Senior Human Resources Generalist

• Aug 2022 - May 2023

Human Resources Generalist

• Feb 2022 - Aug 2022

Human Resources Assistant

• Jan 2021 - Feb 2022

Service and Engagement Team Lead

• Jan 2020 - Jul 2020

• Leader of front-end management that successfully reduced year over year complaints, through redesign of throughput models and effective in-the-moment problem solving• Handled talent acquisition and onboarding for the front end team, which included a progress based questionnaire to track improvement and challenges • Able to implement changes to front end culture to allow for better guest interactions and ultimately led to the increase in the store’s Net Promoter score by 30 points• Facilitated Team Member check-in sessions with Team Leaders to improve team moral, reset expectations, and improve on organizational effectiveness to lead to successful performance management • Deescalated guest relation issues on the floor to drastically reduce the amount of cases that were sent to corporate Show less

Senior Human Resources Team Lead

• Mar 2019 - Jan 2020

• Researched and studied the state regulations for Human Resources to be able to inform and answer questions from team members• Provide training and onboarding methods to both operations and sale teams; Facilitated on-boarding of over 40 new operations and sales staff with a 97.5% retention rate 3-months post orientation• Responsible for scheduling and overtime management of multiple teams; reduced overtime spent by 30% compared to the prior holiday period• Successfully reengineered multiple front and back-end workflows, and recommendations were beta tested and adopted; spread and implemented• Trained multiple managers and team members to use mobile app/ computer systems to improve speed of flow and task execution• Quickly adapted to the new technology platform and was able to give feedback to corporate operations to make crossover run smoothly company wide Show less

Human Resources Expert

• Jul 2018 - Mar 2019

- HR assistant that deals with payroll, new hires, and team member issues- Customer service specialist, that assist with guest problems, concern, and questions- Facilitating the training of team members to execute there roles to the best of their ability- Managing the scheduling and assignment of team members

Childcare Provider

• Jan 2016 - Mar 2018

Trainer/ Hostess

• Aug 2016 - Dec 2017