Experience

Jefferson County Public Library

• United States
• Libraries
• 100 - 200 Employee

• Patron Experience Supervisor

  • Aug 2019 - Present

  Supervise team of mobile staff. Prepare and coordinate staff training, onboarding, and quality assurance. Research and develop staff-wide training on customer service best practices. Provide direct customer service by providing readers advisory, tech help, in-depth research assistance. Supervise team of mobile staff. Prepare and coordinate staff training, onboarding, and quality assurance. Research and develop staff-wide training on customer service best practices. Provide direct customer service by providing readers advisory, tech help, in-depth research assistance.



Self-Employed

• Content Writer

  • May 2018 - Aug 2019

  Freelance writer specializing in articles about adventure, travel, and librarianship. Freelance writer specializing in articles about adventure, travel, and librarianship.



Denver Public Library

• United States
• Libraries
• 300 - 400 Employee

• Outreach Librarian

  • Mar 2017 - Jun 2018

  Oversee group of over 60 staff and volunteer readers providing weekly storytimes to locals preschools. Coordinated selection and delivery of materials to readers. Maintained and developed collection of over 15,000 items. Provided trainings on early learning in small groups and at conferences.

• Library Program Associate

  • Mar 2015 - Mar 2017

  Provide English and Spanish-language early learning presentations for parents, teachers, and school administrators of children 0-5.

• Circulation Clerk

  • Mar 2013 - Mar 2015

  Assisted customers with references inquiries, developed book displays, assisted in collection management and development at the Westwood Branch, provided after-school programming for youth 1st-6th grade.