Onsite Support

• Feb 2022 - Present

Onsite Support at great west kenworth Onsite Support at great west kenworth

Onsite Support

• Feb 2017 - Present

Field Technician

• Feb 2017 - Present

Continuing support of GreatWest Kenworth systems plus field dispatch for client needs. Full IT support of citrix, hyper v, o365, xenserver, xendeskto,p exchange network servers, pc's, printers while assisting with onboarding

IT

• Mar 2010 - Present

Virtulization / HyperV / o365 admin / Helpdesk / Deskside / Server / Citrix / Printer / Network support

IT

• Mar 2010 - Jan 2016

All IT support Server citrix deskside helpdesk printer network virtualization tablet xenserver xendesktop

IT

• 2010 - 2013

All IT support

Self Employed & Various Contract Jobs

• Jul 1995 - Feb 2017

Visualization of servers and desktops Systems administration, server 2010, exchange 2010, sql 2010 Roll out of Win 98, NT, XP, Vista and Windows 7 machines Setup of Home and Office Networks Setup of Home and Office Computers Troubleshooting hardware & software Training and Tutoring Setup of Network PC’s onsite Use of Ghost Consultations Electronic Fax system set-up SBS2003 server and exchange build Terminal server build Visualization of servers and desktops Systems administration, server 2010, exchange 2010, sql 2010 Roll out of Win 98, NT, XP, Vista and Windows 7 machines Setup of Home and Office Networks Setup of Home and Office Computers Troubleshooting hardware & software Training and Tutoring Setup of Network PC’s onsite Use of Ghost Consultations Electronic Fax system set-up SBS2003 server and exchange build Terminal server build

Project Consultant

• Mar 2010 - Jan 2016

Desk side pc hardware / software troubleshooting Support of AppSense, XenServer, XenApp, XenDesktop Server racking and cabling Configuration of Aruba gear following script Telephone Support for remote sites Citrix installs of applications Created ticket system in access User training Hardware support / repairs for desktop, laptop and printers Blackberry setup and support Printer maintenance Server setup and support Network device setup Setup Spiceworks… Show more Desk side pc hardware / software troubleshooting Support of AppSense, XenServer, XenApp, XenDesktop Server racking and cabling Configuration of Aruba gear following script Telephone Support for remote sites Citrix installs of applications Created ticket system in access User training Hardware support / repairs for desktop, laptop and printers Blackberry setup and support Printer maintenance Server setup and support Network device setup Setup Spiceworks network monitoring and helpdesk system Server rack cabling cleanup WYSE Thinclient setup and configuration using DCHP options and FTP Show less Desk side pc hardware / software troubleshooting Support of AppSense, XenServer, XenApp, XenDesktop Server racking and cabling Configuration of Aruba gear following script Telephone Support for remote sites Citrix installs of applications Created ticket system in access User training Hardware support / repairs for desktop, laptop and printers Blackberry setup and support Printer maintenance Server setup and support Network device setup Setup Spiceworks… Show more Desk side pc hardware / software troubleshooting Support of AppSense, XenServer, XenApp, XenDesktop Server racking and cabling Configuration of Aruba gear following script Telephone Support for remote sites Citrix installs of applications Created ticket system in access User training Hardware support / repairs for desktop, laptop and printers Blackberry setup and support Printer maintenance Server setup and support Network device setup Setup Spiceworks network monitoring and helpdesk system Server rack cabling cleanup WYSE Thinclient setup and configuration using DCHP options and FTP Show less

Contract Consultant

• 2016 - 2016

Full IT support of citrix, xenserver, xendeskto,p exchange network servers, pc's, printers while assisting with onboarding

Contract Consultant

• 2016 - 2016

Desk side Support Representative

• Mar 2006 - Aug 2009

Desk side pc hardware / software troubleshooting Telephone Support for remote sites Image / install of business software (various software oil and gas related, GMS, GMAS, Remedy) Ticketing system use (Remedy) Lab work for first setup of software and creation of procedure documents User training Hardware support / repairs for desktop, laptop and printers Blackberry setup and support Printer maintenance Server setup and support Network device setup Desk side pc hardware / software troubleshooting Telephone Support for remote sites Image / install of business software (various software oil and gas related, GMS, GMAS, Remedy) Ticketing system use (Remedy) Lab work for first setup of software and creation of procedure documents User training Hardware support / repairs for desktop, laptop and printers Blackberry setup and support Printer maintenance Server setup and support Network device setup

Help Desk Representative

• Aug 2003 - Aug 2005

NRA / NCSC Agent for Telephone / Mainstream data / Enhanced Services NRA is for standard business telephone and enhanced clients NCSC is for top 52 clients support 1st contact Trouble shooting for all Telco technologies including phone line, VOIP, Internet, WAN via Mainstream Data Circuit, Centrex, Meridian, Email, Web hosting etc Performed training for new people on my floor Rewrote the procedure documents for supporting Government of BC NRA / NCSC Agent for Telephone / Mainstream data / Enhanced Services NRA is for standard business telephone and enhanced clients NCSC is for top 52 clients support 1st contact Trouble shooting for all Telco technologies including phone line, VOIP, Internet, WAN via Mainstream Data Circuit, Centrex, Meridian, Email, Web hosting etc Performed training for new people on my floor Rewrote the procedure documents for supporting Government of BC

Computer Technician

• May 2000 - Dec 2002

Setup of Win ME, 98, 2000, XP machines Troubleshooting of Various problems at corporate sights Network setup and planning at corporate sights, Cabling Server Building Various software Roll out of 80 PC’s 1 server for Salvation Army Setup of Network PC’s on sight Setup of routing internet to internal networks Setup of Fax PC’s on networks for network access Configuration of corporate web space and email Setup of 3 Terminal servers for clients using windows 2000 server Setup of Win ME, 98, 2000, XP machines Troubleshooting of Various problems at corporate sights Network setup and planning at corporate sights, Cabling Server Building Various software Roll out of 80 PC’s 1 server for Salvation Army Setup of Network PC’s on sight Setup of routing internet to internal networks Setup of Fax PC’s on networks for network access Configuration of corporate web space and email Setup of 3 Terminal servers for clients using windows 2000 server

Computer Technician / Sales

• May 2002 - Oct 2002

Setup of Win ME, 98, 2000, XP machines Troubleshoot all pc’s brought in by customers Internal IT support Setup of Win ME, 98, 2000, XP machines Troubleshoot all pc’s brought in by customers Internal IT support

Roll out Team Lead

• Oct 1999 - Dec 1999

Roll out of Win 98/NT machines Assist local rep with various jobs Team leader Various software Troubleshooting hardware 2 person team 400 units. All pc’s from Thunder Bay to Victoria Setup of Network PC’s on sight Quality control supervisor Use of Ghost and Jaz drives Purchasing advisory Y2K roll out for all PC’s Victoria to Thunder Bay Roll out of Win 98/NT machines Assist local rep with various jobs Team leader Various software Troubleshooting hardware 2 person team 400 units. All pc’s from Thunder Bay to Victoria Setup of Network PC’s on sight Quality control supervisor Use of Ghost and Jaz drives Purchasing advisory Y2K roll out for all PC’s Victoria to Thunder Bay

Contract Position

• Sep 1999 - Oct 1999

Roll out of Win 98/NT machines Assist local rep with various jobs Team leader Setup of Network PC’s onsite Quality control supervisor Use of Ghost and Jaz drives Various software, 6 person team 100 units Roll out of Win 98/NT machines Assist local rep with various jobs Team leader Setup of Network PC’s onsite Quality control supervisor Use of Ghost and Jaz drives Various software, 6 person team 100 units