Information System Project Manager

• Apr 2021 - Present

• Interface with employees to determine technology requirements based on new project priorities or other business needs • Gather and document user requirements and business needs for the purposes of designing appropriate solutions in areas of ERP & CRM and other information applications as they relate to the manufacturing industry. • Identify how applications operate, are structured, and how internal and external customers use them • Effectively communicate pros and cons of alternative solutions to project stakeholders; suggest creative approaches • Lead the development of requirements, specifications, design parameters, solution development, testing, implementation, performance measurement and maintenance of software solutions relevant to CRM, ERP, Reporting platform, Intranet and others as required. • Monitor and support application performance to ensure efficiency and that output meets the needs of users; troubleshoot problems and adjust or make recommendations as appropriate in order to meet the needs of the organization • Analyze and recommend process and methodology improvements as part of a continuous learning organization • Develop custom queries to support data extraction and detailed data analysis in SQL Server, Power BI and multiple ERP systems • Work in close coordination with other IT team members, including external contractors, to ensure efficient operation of the department and its resources; serve as a backup to other technology team members as needed. Show less

Lead ERP/SIS Analyst

• Apr 2020 - Mar 2021

Core member of the Enterprise Resource Planning (ERP) and Student Information System (SIS) team within Information Technology Services- Providing administrative support and direction in reporting and integrations as well as administrative duties within and for these systems.- Interacting with all functional areas on campus to understand reporting needs and respond/implement accordingly, ensuring cross-functional impacts are considered across business units including the Administrative Affairs, Technology, Student Services, Strategic Enrollment and Planning, Communications, and Academic Support.- Ensure ERP and SIS systems are kept current, function smoothly and efficiently, and that campus is aware of new functionality.- Providing regularly scheduled training on Workday reporting and other systems to applicable functional roles throughout the college.Key Achievements:- Successfully migrating Bucks County Community College from legacy ERP System (Ellucian Colleague) to Workday HCM.- Development and launch of Credentials For Life program to promote participation for non-credit students seeking licensure and certification.- Successful completion of Bucks Leading Edge manager development program. Show less

SQL Developer

• Mar 2018 - Apr 2020

- Developing ETL packages for integration with internal and external solutions- Providing data insights using Tableau- Development of processes within SQL Server using a variety of tools including SSIS and SSRS- Maintaining the Colleague data system- Member of the Continuing Education Committee- Leading Edge leadership development program

Computer Science Instructor

• Dec 2018 - Dec 2019

Course Instruction History:- CISC 215 - Database Design and Application Development- WFD - Advanced Database Design and Management

On-Site Senior Consultant

• May 2013 - Mar 2018

Strategic Retail Network Planning - Providing on-site consultation for executive automotive clients in the areas of retail network distribution and competitive analysis. - Developing comprehensive market studies for automotive retail network optimization - the most advantageous location, number and performance. - Working with geographical data and tools within the DNAP process to analyze retail network locations for optimal convenience and efficiency. - Operation and maintenance of proprietary software (MarketSmarts, MarketMasterOnline) to provide sales and performance insights within a client's network and peer competitors. Enterprise Lead Management - Working with executive automotive clients to improve business performance in the digital mainstream. - Providing support utilizing applications in C#, ASP and .NET, Transact SQL queries including stored procedures and functions ensuring optimization and accuracy in SQL Server - Adhoc database development in MySQL. - Adhoc Software Development in .NET, PHP, HTML/CSS/Javascript.. - Software Maintenance and Updates. Key Achievements: - Redesigned a lead re-sender tool in C# which increased efficiency in relative tasks by 80%. - Worked with a team in Shanghai to develop and launch a loyalty dashboard for a major automobile manufacturer which increased monthly revenue. The project used a combination of T-SQL stored procedures, creating several new tables, detailing update procedures and integrating with the company’s Si2 platform. - Development of several mobile applications for client use. Show less

Business Development Manager

• Jan 2005 - Nov 2012

- Website Development - CRM Administration - Creating and Tracking Sales and Promotions for Sales and Service - Call Center Management - Digital Campaign and Vendor Relations Management - Online Reputation and Content Development - Internal Application Optimization - Team Leadership - Website Development - CRM Administration - Creating and Tracking Sales and Promotions for Sales and Service - Call Center Management - Digital Campaign and Vendor Relations Management - Online Reputation and Content Development - Internal Application Optimization - Team Leadership

Internet Sales & Marketing

• Jan 2003 - Jan 2005