Experience

WBT Systems

• United States
• E-learning
• 1 - 100 Employee

• Senior Product Manager

  • Jan 2023 - Present

  Dublin, County Dublin, Ireland



Advanced Solutions International, Inc.

• United States
• Software Development
• 100 - 200 Employee

• Product Champion / Senior Product Manager

  • Apr 2009 - Present

  Austin, Texas In an agile software development environment, Product Champion / Owner for five developer scrum teams in the US and UK. As a voice for customers and sales channel, responsible for developing product backlog specifying what features and new products the development teams will implement. Decisions are based on market research, competitive analysis, customer and sales channel feedback, budgets and company's long-term goals. Develop and evangelize new fundraising and not-for-profit software… Show more In an agile software development environment, Product Champion / Owner for five developer scrum teams in the US and UK. As a voice for customers and sales channel, responsible for developing product backlog specifying what features and new products the development teams will implement. Decisions are based on market research, competitive analysis, customer and sales channel feedback, budgets and company's long-term goals. Develop and evangelize new fundraising and not-for-profit software roll-out presentations to international sales channel, authorized consultants and customers. Deliver onsite in-depth software pre-sale demonstrations to large prospective enterprise customers. Provide customer use case examples to development and communicate customer feedback to development teams. Develop materials for product launches including, launch materials, customer presentations, videos, and sales training materials.

• Product Marketing Manager

  • Jan 2003 - Apr 2009

  Austin, Texas Area Delivered detailed pre-sale software demonstrations to prospective and current customers either in person or via webcasts. Provide product knowledge for marketing, sales, channel partners and user groups. Use strong presentation skills, business knowledge, and organizational abilities to bridge customer business requirements to software feature set as well as broader market trends and capabilities. Develop, document and deliver monthly web and client server technical training to… Show more Delivered detailed pre-sale software demonstrations to prospective and current customers either in person or via webcasts. Provide product knowledge for marketing, sales, channel partners and user groups. Use strong presentation skills, business knowledge, and organizational abilities to bridge customer business requirements to software feature set as well as broader market trends and capabilities. Develop, document and deliver monthly web and client server technical training to channel staff and customers. Travel internationally to deliver these courses.

• Senior Quality Assurance Analyst

  • Jan 2001 - Jan 2003

  Design and implement complex scenarios to test and evaluate iMIS for Microsoft SQL, iMIS for SYBASE and iMIS eSeries web modules. Researched existing product defects and evaluated fixes. Worked closely with Development, Tech Support and Product Management on proposed product enhancements. Demonstrated ability to prioritize technical problem resolutions according to customer's viewpoint that greatly improved customer relations. Updated documentation materials by removing unnecessary and… Show more Design and implement complex scenarios to test and evaluate iMIS for Microsoft SQL, iMIS for SYBASE and iMIS eSeries web modules. Researched existing product defects and evaluated fixes. Worked closely with Development, Tech Support and Product Management on proposed product enhancements. Demonstrated ability to prioritize technical problem resolutions according to customer's viewpoint that greatly improved customer relations. Updated documentation materials by removing unnecessary and outdated installation steps for more efficient procedures and less confusion on customer's behalf.

• Software Consultant

  • Jan 1999 - Jan 2001

  United States 2003 - 2006 Analyze web-business needs and implement e-business modules and services. Train customers on solutions and troubleshoot unique issues. Deliver monthly web and client-server training to resellers and clients. Configure presentations to use customer data at demonstrations. Prepare project plans and documents. Set customer expectations early for successful project implementations by carefully assessing customer needs and detailing available resources. Achieve customer… Show more 2003 - 2006 Analyze web-business needs and implement e-business modules and services. Train customers on solutions and troubleshoot unique issues. Deliver monthly web and client-server training to resellers and clients. Configure presentations to use customer data at demonstrations. Prepare project plans and documents. Set customer expectations early for successful project implementations by carefully assessing customer needs and detailing available resources. Achieve customer solutions through use of Crystal Reports, Internet Information Server, ColdFusion, Microsoft Office and relational databases on Microsoft SQL Server. Instruct monthly technical courses that generally have six to 12 students in US, UK, Canada and Australia. Resolve difficult customer issues by determining actual problems and developing timely action plan for custom solutions such as modification of current code that leaves customers satisfied.

• System Support Analyst

  • Jan 1997 - Jan 1999

  Austin, Texas Area Investigate and research complex problems and provide solutions to partners for client server database and web products. Maintained Microsoft SQL Server databases varying from 20,000 records to millions for small departmental network. Maintained department's NT and Novell Servers as only employee that acquired Novell Networking and NT management training. Developed all web product training materials for company at early stage in its growth that helped develop corporate image as committed… Show more Investigate and research complex problems and provide solutions to partners for client server database and web products. Maintained Microsoft SQL Server databases varying from 20,000 records to millions for small departmental network. Maintained department's NT and Novell Servers as only employee that acquired Novell Networking and NT management training. Developed all web product training materials for company at early stage in its growth that helped develop corporate image as committed to solutions and supportive of clients.



Texas Electric Cooperatives

• United States
• Utilities
• 100 - 200 Employee

• Member Services

  • Jan 1992 - Jan 1997

  Austin, Texas Area Appointed to develop and provide services for 85 company members with $15 million in revenue. Designed and administered company web pages. Developed and delivered multimedia presentations for annual corporate meetings. Conducted training workshops and seminars on Internet use for benefit of cooperative membership and coordinated statewide training for directors, managers and employees. Designed and produced corporate publications, newsletters and brochures as well as designing and… Show more Appointed to develop and provide services for 85 company members with $15 million in revenue. Designed and administered company web pages. Developed and delivered multimedia presentations for annual corporate meetings. Conducted training workshops and seminars on Internet use for benefit of cooperative membership and coordinated statewide training for directors, managers and employees. Designed and produced corporate publications, newsletters and brochures as well as designing and coordinating Texas State Fair booth display. Served as editor of TEC Employee Newsletter Show less