Support manager

• Sep 2022 - Present

System and Networks Engineer - Devops - Cloud

• May 2020 - Present

Support and Exploitation Engineer - Digital Signage

• Feb 2018 - May 2020

OBS integrates digital signage and room reservation solutions for its business customers through the CAD team. My goal is to ensure the operation and support of OBS's digital signage activity. ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ Tasks: • Dynamic display & room reservation: - Support: Receive and process customer support requests. - Maintenance: Monitor, update the different solutions. - Installation: Configure and prepare the hardware; Guide technicians during new installations. - Search: Creation of particular content to satisfy the needs of customers. • Management of the production and preproduction platform • Writing of documentation: Inventory of the material, guide for the users, solutions of the particular tickets. Technical skills: - Dynamic display: INNES, Brightsign, InstantSignage (SharingCloud), Scala - Room Reservation: MeetingRoom (Innes), Flexoffice / MeetingIn (OBS), InstantBooking (SharingCloud) - Ticket tools: GLPI, Jira - Other: network, virtualization, scripting, system, security Human skills: - Customer relationship, supplier relationship - Multitasking - Time/priority management - Resolution/analysis of problems Show less

Volontaire

• Oct 2017 - Dec 2017

Po Paraguay is a non-profit organization dedicated to the design, development and manufacture of high quality, low cost 3D printed prostheses. ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ Tasks: • Set up a Facebook Messenger Bot (DialogFlow) • Google Drive reorganization (Architecture, rights, access) • Google sheet scripting to improve user survey • Writing documentation Technical skills: - Discovery of Facebook API and Bot Messenger tools - Discovery of Google sheets scripting and Google Drive advanced tools - Improvement in individual project management Human skills: - English communication in an organization's environment - Communication between non native english speaker in a project - Working in an unknown environment and a different culture Show less

System and Virtualization Engineer - Dynamic Display

• Mar 2017 - Aug 2017

Implementation of a virtual preproduction environment. ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ Tasks: • Study of the current virtual platform • Study to find the tools meeting the specifications • Platform set up • Writing documentation Technical skills: - Improvement in the virtualisation domain (tools : XenServer, Proxmox) - Discovery of monitoring softwares (Nagios, Zabbix, PRTG) - Improvement in project management Show less

Computer and Network Technician

• Jul 2016 - Sep 2016

Advanced Business Concept (ABC), created in 2013, is a company offering telecommunication and network consulting. ABC has already participated in the implementation of operational departments and in large projects management (Business to Business). The main customers are telephone operators in the European market (Liberty Global, Bouygues, Orange and Proximus). My mission was to study and set up a computer and phone network. ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ Tasks: • Study of the existing networks • Suggestion of new solutions with new technology and better security • Search and configuration of the proper equipment for the computer network Technical skills: - Improvement in network and telecommunication - Improvement in project management Human Skills : - Better understanding of the expectations of a project manager and a client - More independent overall - Ability to work in a foreign language Show less

Engineering Entreprenarial Project

• Feb 2016 - Jul 2016

Creation of a fictive company in an international environment with a group of 5 people. We all shared common concerns about environment and privacy, and we wanted to build a project that could bring both of our main ideas into an innovative company. This is how LAVITTA is born: an innovative start-up that practice Green and Secure IT audits for companies seeking to reduce their ecological footprint and their IT consumption. ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ The four main tasks of this project were: • Creating the foundation of the project (economic context of the city, story of the company, short/medium/long-term objectives, ...) • Realising a market study • Realising a financial study • Creating the legal documentations and get the approval from a local expert Technical skills: - Financial and juridical knowledge - Knowledge on creating a company Human skills: - Developing teamwork - Working in an unknown environment Show less

Telecommunication Production Business Manager

• Jul 2014 - Aug 2014

Management and control of the Orange response teams during telecommunication bonds production project. ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ Tasks: • Reception of customer requests • Analysis and preparation of projects (available resources, type of team required,...) • Monitoring the progress of the installations Technical Skills: - Deeper Knowledge on the practical side of Telecommunication networks - Knowledges on softwares (used in the analysys of the available resources) Human Skills: - Customer communication - Rigorous Show less

Telecommunication Specialist Assistant

• Apr 2014 - May 2014

Following the steps and assisting a telecommunication specialist on complex VOIP projects. ‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾ Tasks: • Preparation of VOIP network projects (general architecture, definition of IP addresses) • Configuration of equipments (servers, phones, smarphones) for the installation of VOIP networks • Analyzing customers' networks, installations and configurations in order to debug problems Technical Skills: - Knowledge on ALCATEL IPBX - Deeper knowledge in telecommunication and telephony fields Human Skills: - Customer communication - Discovering the environment of a big company Show less