Brian Caron
Attorney/ Director of Network Operations and Customer Care at Maguire Schneider Hassay, LLP- Claim this Profile
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Bio
Credentials
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Member
Ohio State Bar Association
Experience
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Maguire Schneider Hassay, LLP
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Law Practice
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1 - 100 Employee
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Attorney/ Director of Network Operations and Customer Care
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Aug 2020 - Present
Providing top-notch legal services to individuals and small businesses along with ensuring the best in class of customer care. Providing top-notch legal services to individuals and small businesses along with ensuring the best in class of customer care.
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The Legal Plan Consultants, LLC
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United States
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Business Consulting and Services
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1 - 100 Employee
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Founder
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Jun 2021 - Present
Providing affordable administrative, marketing, and consulting solutions to businesses delivering their legal products to diverse markets. Providing affordable administrative, marketing, and consulting solutions to businesses delivering their legal products to diverse markets.
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AlerStallings
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United States
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Law Practice
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1 - 100 Employee
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Partner and Region Head
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Jun 2019 - Feb 2020
Responsible for day to day operations of 3 Northeast Ohio offices; Developed new referrals and clients. Established and managed regional operations, staff, and client cases. Partnered on strategic planning initiatives, including attorney recruiting and retention, business development, marketing, and business model. Created estate planning and asset protection solutions based on clients’ unique priorities and goals. Responsible for day to day operations of 3 Northeast Ohio offices; Developed new referrals and clients. Established and managed regional operations, staff, and client cases. Partnered on strategic planning initiatives, including attorney recruiting and retention, business development, marketing, and business model. Created estate planning and asset protection solutions based on clients’ unique priorities and goals.
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DebtCleanse
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United States
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Legal Services
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1 - 100 Employee
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General Counsel
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2018 - 2019
Recruited by founder to provide legal advice and manage risk, compliance, and regulatory matters for startup legal plan focused on debt relief. Established legal operations and processes and partnered with consulting group on legal plan development. Advised CEO on regulatory matters, corporate law, corporate governance strategic planning, and business model. Defined customer experience standards and practices. • Secured 38 state approvals within 6 months; developed plan to complete all 50 state filings. • Built and expanded attorney network, resulting in viable service offering.
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MetLife Legal Plans
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United States
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Legal Services
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100 - 200 Employee
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General Counsel
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2015 - 2018
Guided organization through leadership and culture changes. Advised executive leaders on corporate law, governance, and regulatory matters for group legal plans. Partnered on strategic planning as member of senior leadership team, including scaling organization, customer acquisition and onboarding, and operational improvements. Administered assistant general counsel, attorney network director, call center director, and 70 direct and indirect reports.• Drove shift to customer-centric culture that improved internal and external customer experience.• Scaled operations and attorney network to meet significant growth demand.• Expanded network that increased presence in specific cities to ensure availability of services for new customers.
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Director of Panel Management and Assistant General Counsel
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2014 - 2015
Led operations that supported a network of 6200 law firms and 11,000 attorneys throughout the US. Directed attorney recruiting and evaluation. Developed strategic plans that controlled cost of legal service while delivering quality service to customers and clients and meeting attorney fee expectations. Managed 13-member staff, including 2 in-house attorneys.• Increased network by 8-10% year-over-year to meet business demands.• Reduced expense ratio by 2% without increasing internal costs.• Modified internal approval procedures that added $3M to net earnings.Regional
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MetLife Legal Plans
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United States
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Legal Services
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100 - 200 Employee
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Regional Sales Manager
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2011 - 2013
Enhanced sales protocols to reflect customer needs, experiences, and market challenges. Developed new customer opportunities and RFP responses, created and presented custom legal plan designs and pricing to senior executives that won large accounts. Advised sales team as legal resource. • Closed approximately $3M in sales in 1 year and 14 Fortune 500 accounts in less than 3 years. • Secured 2 Fortune 500 accounts that represented $1.5M in premium from chief industry rival. • Achieved 160% of goal in first year.
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MetLife Legal Plans
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United States
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Legal Services
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100 - 200 Employee
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Assistant Counsel
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2006 - 2010
Reported directly to general counsel and vice president of operations of the largest provider of group legal plans in the US. Completed state filings and registrations, headed contract negotiations and licensing, and supported all other legal matters. Managed and maintained quality of attorney network, handled coverage matters, and coverage appeals. Reported directly to general counsel and vice president of operations of the largest provider of group legal plans in the US. Completed state filings and registrations, headed contract negotiations and licensing, and supported all other legal matters. Managed and maintained quality of attorney network, handled coverage matters, and coverage appeals.
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Education
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Case Western Reserve University School of Law
Doctor of Law - JD -
Case Western Reserve University
Bachelor of Arts, Economics/Law and Public Policy
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