Experience

Choice Manufactured Parts, Inc.

• United States
• Wholesale
• 1 - 100 Employee

• Warehouse Manager

  • Oct 2019 - Present



Ion Exhibits

• United States
• Advertising Services
• 1 - 100 Employee

• Warehouse Manager

  • Jun 2018 - Aug 2019

  Responsible for overseeing, participating and facilitating the daily workloads within the Warehouse and Service departments utilizing a team of 8-12 people. Directly involved with the hiring, training, coaching, and evaluating of all staff members while promoting an environment of teamwork and accountability. Overseeing the warehouse would include the organization, safe and efficient receipt, storage and dispatch of warehouse goods, administering stock control, purchasing of materials and facility maintenance. Overseeing the Service Department, I would control the flow of work based on project dates, project complexity, available floor space and a Service Techs ability. Taking that into consideration, I would then assign and manage their projects and tasks throughout the installation, dismantle, or inspection processes. Always ensuring timelines are met, safety regulations and procedures are followed, quality control standards are enforced all while meeting or exceeding the client’s expectations. Day to day activities would include Collaborating with service techs, sales and other internal departments to keep projects on track.



Techniweld USA

• United States
• Wholesale
• 1 - 100 Employee

• Operations Manager

  • Jul 2016 - Jun 2018

  I manage the day-to-day operations of the 20,000 square foot Chicago distribution center, managing a team of three to five. I assist customers by providing product specifics, taking orders, and facilitating order execution. I establish standard operating procedures and oversee all inventory control operations to ensure efficient and effective customer delivery. I hire, train, coach, and evaluate staff, taking disciplinary action when needed. I foster an environment of accountability by communicating daily workloads and goals and providing a forum to discuss issues, procedures and continuous improvement opportunities. I develop and maintain strong partnerships with customers, suppliers, and internal stakeholders to accelerate service delivery and problem resolution. Key Accomplishments:- I enhance operating efficiencies by creating and implementing new procedures that reduced the error rate to less than .1%, such as best practices in regards to shipping and receiving along with cycle counting procedures. - I cut pick times by 45% by redesigning the warehouse layout utilizing NetSuite WMS to position fast-moving items to hot pick areas. - I evaluated corporate Techniweld operations to optimize performance and throughput. Assisted in developing policies and procedures to improve operational efficiencies. - I negotiated contracts with carriers to reduce costs and enhance customer service.



ID Plans Corp

• Operations Coordinator, Vacancy Profile

  • Aug 2015 - Jul 2016

  I managed the Vacancy Profile development operations, overseeing a team of 7-10 in taking customer orders, developing customer profiles, and building property digital blueprints to customer specifications, which included coordinating travel all across the U.S. I delivered final product to the customer, invoiced them, and served as a post-sales resource to address any questions on the Vacancy Profile. I coordinated schedules between the Field Data Specialist team and in-house processors to meet customer deadlines. I collaborated with sales and other internal departments to keep projects on track. I trained and mentored new Field Data Specialists. Key Accomplishments:- I was hired as a Field Data Specialist, collecting data on retail properties. Promoted after only four months in recognition of strong product expertise and business development and customer service skills. - I consistently completed projects within the 7- to 10-day turnaround time that met or exceeded quality standards and customer expectations.- I optimized operations by establishing procedures and developing training materials to incorporate best practices.



OKI Bering/ORS NASCO

• Department Manager, ORS NASCO

  • Mar 2013 - Oct 2013

  I was retained for a seven-month contract by ORS NASCO to manage the final integration of OKI Bering operations within the new distribution center. I ensured smooth business operations by providing technical support, customer-specific training, and managing OKI Bering-related shipping and distribution operations. I audited operations and hosted employee question and answer sessions each day to proactively address issues. Key Accomplishment:- I audited inbound and outbound departments, consistently achieving customer and quality assurance goals.



OKI Bering

• United Arab Emirates
• Wholesale
• 1 - 100 Employee

• Operations Manager, General Warehouse Staff

  • Mar 1987 - Mar 2013

  I directed the daily activities of the 34,000 square foot distribution center, managing a team of 8-20. I created testing, training, and operations procedures to build a culture of safety and quality. I also oversaw shipping and receiving, space utilization, inventory control and facility maintenance. I purchased and implemented software to optimize operations and provided technical support. I managed carrier and supplier relations, negotiating contracts and ensuring key service level agreements (SLAs) were met.As a confident and outgoing leader, I consistently kept the team and projects on track. I collaborated with customers and internal stakeholders and provided exceptional team leadership. I also managed all personnel issues, hiring staff and conducting reviews, and provided coaching, team-building and problem solving skills. I also conducted the Manager Trainee program.OKI Bering merged with ORS NASCO in October 2012, and all warehousing staff maintained their current positions until the move to a new distribution center in March 2013.Key Accomplishments:- I was hired as General Warehouse staff member, pulling, packing and shipping orders. I was promoted after only 11 months as a result of demonstrated leadership and strengths in handling day-to-day operations. - I maintained a 7x annual turn rate, managed all aspects of shipping over 7,000 orders per month and controlling inventory over 13,000 items.- I enhanced profitability by building personalized relationships with key customers who worked directly with the distribution center, and efficiently handling sales of approximately $200,000 per month. - I earned a purchasing E-3 Trim Level 1 Buyer software certification and handled purchasing for various locations and product lines for many years. - I orchestrated the closing down and moving of the OKI Bering distribution center to the ORS NASCO with no disruption to service.- I consistently met or exceeded company service and cost objectives.