Experience

The Healing Clinic
• United States
• Alternative Medicine
• 1 - 100 Employee
• Manager

  • Feb 2019 - Present


Guaranteed Rate

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Specialist Assistant (Inside Sales)

  • Feb 2018 - Present

  Conducted 500+ warm/lukewarm/cold calls per day to transition potential clients to specialists. Consistently was top 5 in department leading to more than 4,000 introductions and millions in mortgages (exact figures not provided). Consistently was told from mortgage specialists (closers) that I provided the highest quality of potential sales leading to being the top reviewed assistant in the department in quality points. Was applauded for consistent success in an oversaturated market to help close deals. Consistently beat daily introduction quota by 70% or more. Gained intimate knowledge of CRM and call center software Velocify (EllieMae) and Five9. Show less



Broadway In Chicago

• United States
• Entertainment Providers
• 100 - 200 Employee

• Sales and Client Services Representative

  • Oct 2012 - Present

  SALES: Generated hundreds of new subscribers by executing daily sales calls, which were closed at an exemplary rate of 20%. CUSTOMER SERVICE: Provided dedicated service and support, across a myriad of time-sensitive issues, to a group of more than 15,000 subscribers. CONTENT: Collaborated with the marketing department to put in place effective sales plans, creating innovative and compelling initiatives that drove 1,000 new subscribers per month. TRAINING: Mentored a continuous stream of new-hires, teaching them Broadway in Chicago’s sales strategy as well as how to successfully navigate the proprietary customer service software. MARKETING: Maintained in-depth knowledge and understanding of each departmental procedure – from marketing to sales to customer service – regarding the sale of the world’s most successful musicals, including Hamilton and Book of Mormon. FINANCIAL MANAGEMENT: Handled tens of thousands of dollars in transactions using the Arctics Operating System, receiving consistent praise from customers for “creating a seamless and enjoyable sales experience.” EVENT COORDINATION: Developed lasting, in-person relationships with customers across a variety of shows and industry events. Show less