Experience

NT-ware Systemprogrammierung

• Germany
• Software Development
• 1 - 100 Employee

• Product Support Specialist

  • Aug 2014 - Present

  - Top tier support for enterprise class print/scan management software. - Extensive work with Canon multi function devices. - Management of virtual machines using VMware. - Top tier support for enterprise class print/scan management software. - Extensive work with Canon multi function devices. - Management of virtual machines using VMware.



SunGard VPM

• Systems Administrator

  • Oct 2011 - Aug 2014

  - Maintained internal infrastructure. Manage AV, AD, WSUS, VMWare infrstructure, and all servers. - Provided hardware and software support for both servers and user workstations. Worked with hardware and software vendors to resolve complex issues. - Installed and configured new servers and workstations. - Installed, configured, and supported Sungard VPM software. This includes IIS installation and configuration, SQL server installation and configuration, and SSRS installation and configuration. - Setup DR environments for VPM application at client locations. - Implemented a Cymtec Scout IDS solution for Intrusion Detection. - Created and published streaming profiles in Citrix. - Monitor network, performing regular scans for vulnerabilities, and working with networking admin to resolve issues. - Modified existing workflow for client upgrades and hotfixes, making the processes more reliable as well as documenting the process. - Managed projects including, but not limited to: o New datacenter redesign. o Network rack migration. o New CAT 6 cabling throughout office and datacenter. o New MondoPad setup, installation, training, and support for conference rooms. o New WSUS implementation for servers on legacy domain. o New Compellent SAN installation, and migration from old EMC SAN. o New VMware ESXi 5.1 cluster.



Richard Fleischman & Associates

• Senior Field Engineer

  • Aug 2010 - Sep 2011

  Supported and Maintained Windows environments for major Hedge Funds, both remotely and on site. Support includes Active Directory, Exchange 2003, 2007, and 2010, Blackberry Enterprise Server, SQL server, Windows Server 2003 and 2008, Windows XP, Vista and Windows 7, and peripheral support. Implemented, Maintained, and Supported disaster recovery solutions using DFSr, XoSoft, and Neverfail. Received training and certification for Neverfail version 6.3. (NCIE, NCSA) Supported Blackberrys, Androids, and iPhones as they pertain to the business model. Worked with Bloomberg, Reuters, Redi+, and other trading software. Created test environments in VMware for testing patches, upgrades, and scenarios such as DR or HA.



Cold Spring Harbor Laboratory

• United States
• Research Services
• 700 & Above Employee

• Systems Engineer

  • Oct 2008 - Aug 2010

  - Managed DHCP and DNS infrastructures. - Managed Microsoft DFSr between paired servers. - Assisted with a full NOC move. - Worked with VMware ESXi server to create test environments. - Created a project to phase out Microsoft DHCP in favor of an appliance based solution, in an effort to minimize downtime and move towards best practices. - Managed DHCP and DNS infrastructures. - Managed Microsoft DFSr between paired servers. - Assisted with a full NOC move. - Worked with VMware ESXi server to create test environments. - Created a project to phase out Microsoft DHCP in favor of an appliance based solution, in an effort to minimize downtime and move towards best practices.



PresGar Companies

• Hospitals and Health Care
• 1 - 100 Employee

• PC/Laptop Support Engineer

  • Mar 2007 - Jun 2008

  - Assisted in Exchange 2003 to 2007 migration. - Supported 2000+ desktops and laptops spanning entire WAN infrastructure. - Assisted in Cisco call manager IP phone rollouts. - Performed site surveys for systems upgrades and IP phone rollout prep. - Worked with Radiology applications such as Ramsoft and Dictaphone. - Worked with TCMS practice management software for the medical industry. - Performed new PC builds, upgrades, and rollouts. - Managed network printers and scanners remotely. - Help develop new systems for handling support tickets to increase productivity. - Managed group policies. - Worked with Websense network filtering software. - Assisted in major company-wide software upgrades. - Identified potential security risks in the network model and recommended fixes which were eventual put into effect.



PSN Solutions

• India
• Consumer Services

• PC/Network/Server field engineer

  • Mar 2005 - Mar 2007

  - Technical lead for migrations and rollouts. - Performed Active Directory installs and migrations. - Designed and implemented network infrastructure. - Installed routers, switches, and hubs, including extensive work with Fortinet. - Designed, implemented, and led Microsoft Exchange migrations and installations. - Provided desktop support for Windows based computers. - Installed network security policies and profiles. - Configured Palm Treo’s and Palm Pilots with email and hotsync. - Designed and configured network security models and implemented them using antivirus software, antispyware software, antispam software, and firewalls.