Experience

Claira
• United States
• Software Development
• 1 - 100 Employee
• Business Operations Manager

  • Jun 2022 - Present

DC Public Charter School Board
• United States
• Education Administration Programs
• 1 - 100 Employee
• Executive Administrative Specialist

  • Dec 2019 - Jun 2022


General Attorney for the FDIC, Lanae Holbrook

• Property Administrator

  • Dec 2017 - Jun 2022

  • Operated as the first point of contact for in-person and digital correspondence • Organized and scheduled meetings, appointments, events and conferences • Researched, composed, compiled and prepared reports, presentations and correspondences for review and presentation by manager for legal proceedings • Collated and filed expenses and tax information • Property management activities such as interviewing tenants, organizing and gathering contracts and tenant information, scheduling for repairs and open houses • Miscellaneous activities for home life are managed and completed as required



Teaching Strategies, LLC

• United States
• E-Learning Providers
• 400 - 500 Employee

• Revenue Operations Coordinator

  • Oct 2018 - Dec 2019

  • Interfaced with customers, sales team members and reseller partners on a daily basis via telephone and email to close open order opportunities• Reviewed and activated orders and processed returns in Salesforce.com• Managed provisioning process for Teaching Strategies products and services• Assisted with collections for renewals, contacting customers for updates on their order• Corresponded with shipment warehouse to ensure orders are processed and shipped to customers in a timely manner• Investigated issues and provided feedback/follow-up to customers, escalated issues, and/or concerns to appropriate internal teams for resolution• Managed customer cases in Salesforce.com and provided feedback or escalated issues to the appropriate person/team

• Renewals Associate

  • May 2018 - Oct 2018

  • Interfaced with customers, sales team members and reseller partners on a daily basis via telephone and email to close renewal opportunities• Kept detailed and accurate notes of all customer related activities in Salesforce database; schedules follow up activities as needed to drive renewals.• Developed relationships with key customer contacts for growth of Teaching Strategies’ products within their business/organization• Identified and supported new business opportunities and coordinated activities through the inside and outside sales team



MindFinders, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Human Resources Coordinator

  • Aug 2017 - May 2018

  - Create reports for information pertaining to payroll. - Enter changes to employee payroll records. - Communicate with employees regarding changes in salary, benefits, etc. - Schedule appointments and meetings. - Coordinate space and office organization; maintaining paper and electronic files. - Greet visitors and callers, route and resolve information requests. - Type correspondence, compile data for expense and statistical reports - Create reports for information pertaining to payroll. - Enter changes to employee payroll records. - Communicate with employees regarding changes in salary, benefits, etc. - Schedule appointments and meetings. - Coordinate space and office organization; maintaining paper and electronic files. - Greet visitors and callers, route and resolve information requests. - Type correspondence, compile data for expense and statistical reports



Ministry of Health, Labour, and Welfare of Japan

• Contract Documentary Reasearcher

  • Aug 2016 - Aug 2017

  • Perform research work in archives • Researching formerly classified documents • Gather and analyze data. • Prepare materials for submission to government agencies that fund research • Perform research work in archives • Researching formerly classified documents • Gather and analyze data. • Prepare materials for submission to government agencies that fund research



Georgetown University School of Continuing Studies

• United States
• Higher Education
• 100 - 200 Employee

• Institute Assistant

  • Jun 2016 - Jul 2016

  • Maintaining daily events and attendance records • Addressing parents’/students’ needs and concerns • Assisting during program check-in/check-out • Attending to duties assigned by Academic Director • Maintaining daily events and attendance records • Addressing parents’/students’ needs and concerns • Assisting during program check-in/check-out • Attending to duties assigned by Academic Director



Farmers Market, Girardot's Crumb's Bakery

• Farmers Market Sales Associate

  • Oct 2015 - Jul 2016

  • Manages electronic and cash sale transactions • Repsond to all customer requests and questions regarding to sale item • Maintain workstation so that it is clean, orderly and safe • Take inventory of equipment, tools and inventory to set up sales booth • Manages electronic and cash sale transactions • Repsond to all customer requests and questions regarding to sale item • Maintain workstation so that it is clean, orderly and safe • Take inventory of equipment, tools and inventory to set up sales booth



Georgetown University's McDonough School of Business

• United States
• Higher Education
• 200 - 300 Employee

• MBA Proctor

  • Feb 2016 - May 2016

  • Proctor a variety of tests • Manage attendance of test-takers • Maintain confidentiality and security of testing materials • Proctor a variety of tests • Manage attendance of test-takers • Maintain confidentiality and security of testing materials



Georgetown University, Office of Residential Living

• Program Assistant

  • Jun 2015 - May 2016

  • Maintaining daily events and attendance records • Addressing parents’/students’ needs and concerns • Assisting during program check-in/check-out • Attending to duties assigned by Academic Director • Maintaining daily events and attendance records • Addressing parents’/students’ needs and concerns • Assisting during program check-in/check-out • Attending to duties assigned by Academic Director



Georgetown University, Blommer Science Library Access Services

• Student Supervisor

  • Sep 2012 - May 2016

  • Interfaced with patrons and resolved issues/concerns at the circulation desk • Interfaced with patrons and resolved issues/concerns at the circulation desk



Georgetown University, Student Engagement and Class Programs

• Reunion Student Ambassador

  • May 2015 - May 2015

  • Greet alumni at the Welcome Center and assist with registration • Assist college relations staff with event set-up and break-down • Assist reunion coordinators/office staff with administrative tasks • Greet alumni at the Welcome Center and assist with registration • Assist college relations staff with event set-up and break-down • Assist reunion coordinators/office staff with administrative tasks



DonorsChoose.org

• United States
• Non-profit Organization Management

• Office Assistant

  • Nov 2009 - May 2010

  ● Handling and packaging of mailed donor requests and responses ● Processing incoming and outgoing packages ● Making copies, printing, editing/proofreading letters and collating documents ● Handling and packaging of mailed donor requests and responses ● Processing incoming and outgoing packages ● Making copies, printing, editing/proofreading letters and collating documents