IT Specialist

• Jun 2013 - Present

A Global SaaS provider for HR recruitment and Talent Management systems to large organisations. Offices in Australia, United States, India. Responsibilities: • Support, maintain and upgrade of internal office systems for 160 users globally • Design deploy new systems • Manage Disaster Recovery • IT Asset management • Vendor Management Achievements: • Extremely high systems uptime of greater than 99.95% • Introduced new Unified Communications that improved communications internally ensuring a close knit global team, and improved communications externally with customers because client facing staff were available no matter their location. • Migrated our systems to the cloud which provided staff equal access globally to files and systems. • Created internal Service Desk System that improved staff confidence of Corporate IT and improved issue resolutions. • Delegated Systems Administration across the company with a Just-in-time and Just-enough privileges system for better and more secure administration. • Device Management from the Cloud service with Intune.

IT Support Officer

• Nov 2007 - Present

Installed, Managed, and support IT systems for 80 staff globally Active Directory migration to 2008 SAN installation and management Vendor Management Microsoft Partnership Management Ensured compliance and provided guidance on office software licencing. Introduced Windows Tablet PC's. Piloted, evaluated and installed Windows 10 Pro across the fleet. Installed, Managed, and support IT systems for 80 staff globally Active Directory migration to 2008 SAN installation and management Vendor Management Microsoft Partnership Management Ensured compliance and provided guidance on office software licencing. Introduced Windows Tablet PC's. Piloted, evaluated and installed Windows 10 Pro across the fleet.

Business Development

• Aug 2005 - Aug 2007

RDA Feb 2007 - Aug 2007 Advance Vision Technology June 2006 - Nov 2006 Klikon Solutions Aug 2005 - May 2006 RDA Feb 2007 - Aug 2007 Advance Vision Technology June 2006 - Nov 2006 Klikon Solutions Aug 2005 - May 2006

Client Executive – Infrastructure Team

• Sep 2002 - Apr 2005

A wholly on Telstra subsidiary that provides Enterprise IT services - managed client relationships and introduced infrastructure solutions; - managed the bid process with the Bid Centre; negotiated contracts in consultation with legal counsel; created proposals; - facilitated and managed vendor/client relationships; - strategic Account Team planning and execution; and - assembled and managed teams of Project Managers and IT specialists. A wholly on Telstra subsidiary that provides Enterprise IT services - managed client relationships and introduced infrastructure solutions; - managed the bid process with the Bid Centre; negotiated contracts in consultation with legal counsel; created proposals; - facilitated and managed vendor/client relationships; - strategic Account Team planning and execution; and - assembled and managed teams of Project Managers and IT specialists.

Manager – Managed IT Services

• Mar 2000 - Sep 2002

IPN created cloud solutions for SMB prior to the "Cloud Platform" being recognised using its specially built Network and Backend services IPN created cloud solutions for SMB prior to the "Cloud Platform" being recognised using its specially built Network and Backend services

Senior Account Manager

• Nov 1994 - Mar 2000

Melbourne based IT infrastructure services provider Melbourne based IT infrastructure services provider

Director & Partner

• Sep 1991 - Nov 1994

Melbourne based IT infrastructure services provider specialising Mobile. Melbourne based IT infrastructure services provider specialising Mobile.

Branch Manager

• Jul 1990 - Sep 1991

National Government Account Manager/Product Manager

• May 1988 - Jul 1990

Melbourne based PC Systems builder Melbourne based PC Systems builder