Change Management Specialist

• May 2023 - Present

Industry Support Officer

• Aug 2022 - Sep 2023

Head Of Operations & Growth

• Mar 2021 - Jun 2022

Being a full-service translation provider, at Lexigo we power multi-language communication across any medium so clients can communicate with confidence in 96 languages across local and global markets. My responsibilities: * Managing day to day operations and service delivery through inspired leadership for the organization * Developing, implementing, and reviewing operational policies and procedures * Helping promote a company culture that encourages top performance and high morale. * Working with senior stakeholders * Working with the CEO to determine operational values and mission, and plan for short and long-term goals * Identifying and addressing problems and opportunities for the company Show less

Founder - Outsourced Business Operation Solutions

• Sep 2017 - Jun 2022

* Taking time consuming tasks of clients’ hands thanks to effective tailored Business administration * Streamlining clients’ workflow by improving their internal systems to save their time * Having in place an efficient project management process * Taking time consuming tasks of clients’ hands thanks to effective tailored Business administration * Streamlining clients’ workflow by improving their internal systems to save their time * Having in place an efficient project management process

International Partnerships & Business Development Manager - Tourism

• Sep 2017 - Mar 2022

* Specialising in projects within the Tourism and Travel industry * New Business Development and outreach to industry professionals * Assisting with RFP process and researching RFP opportunities * Market Intelligence & Consumer Research & reporting * New product development & researching Niche Market opportunities * Liaison & outreach to Tourism boards * Providing high level support & advice for industry related issues * Liaising with clients based worldwide a * Won & self managed over 25+ projects with deadlines & deliverables Show less

Director Of Business Operations

• Feb 2020 - Mar 2021

* B2B development with Health Services Industry * Project Management - Website Migration Project (E-commerce Platform) * Product Sourcing and Contract Negotiation with External Suppliers * Managing day to day operations in purchasing, product, and vendor management * B2B development with Health Services Industry * Project Management - Website Migration Project (E-commerce Platform) * Product Sourcing and Contract Negotiation with External Suppliers * Managing day to day operations in purchasing, product, and vendor management

Senior Tourism Account Manager

• Jan 2010 - Jan 2015

Relationship Management & Product Development: * Responsible for trade management & product development for several international destination accounts & products whilst delivering individual & varied scopes of work * Conduct regular schedule of sales calls & trainings to key product professionals across the industry to develop client's product & brand in the marketplace * Develop trade relationships with tour operators, consortia, airlines, attractions and car hire companies to maximize resource and reach across the business Business Development: * Outreach to new and existing tour operators & brands to explore opportunities & synergies *Identifying Niche market opportunities * Implementation of sales & marketing strategy plans for b2b & b2c Marketing: * Brand Partnerships - managing third party promotions, co-ops, advertorials and brand building, with major high street brands *Strategy includes agency promotions, direct to consumer, brand co-ops, social media initiatives Training, Education & Familiarizations: * Meeting with key tour operators, travel agents and industry partners to promote client’s product *Develop & deliver unique bespoke training & education programs * Develop and escort familiarization trips with bespoke itineraries for all levels of trade professionals Consumer/Trade Shows & Event Management: * Represent clients at major shows & events (B2B & B2C) *Event management of various b2c and b2b events and conferences in the UK and overseas Show less

Product & Contracts Manager

• Sep 2007 - Jan 2010

* Planning of Product, content and copy for Jetsave Touring Program (UK/Ireland) * Contracting & negotiation of rates and additional products as required * Relationship Management (Industry events & Seminars, external meetings and educationals) * Competitor Analysis & appraisal of markets trends including Commercial decisions *All Training internal & external * Project Management tasks including implementation of new travel technologies * Planning of Product, content and copy for Jetsave Touring Program (UK/Ireland) * Contracting & negotiation of rates and additional products as required * Relationship Management (Industry events & Seminars, external meetings and educationals) * Competitor Analysis & appraisal of markets trends including Commercial decisions *All Training internal & external * Project Management tasks including implementation of new travel technologies

Product & Content Manger

• Jan 2005 - Aug 2007

* Rates negotiation & contracting (including override agreements) - vetting of supplier contracts, comparisons, allocations and product database maintenance * Brochure Production (pagination, copy layout and design) & Marketing materials * Development of new & existing supplier relationships (internal/external meetings, events, educationals) * Management of Inventory (systems) & Product Executive positions * Development & Dissemination of press releases, specials & product news/packages * Troubleshooting and development of business/system requirements * Content integration, ensure accurate load & Helpdesk POC * Maintain all company websites & load rates, copy, images etc Show less

Wholesale Reservations Consultant

• Dec 1996 - Sep 2000