Experience

Old Town Club (OTC)

• Hospitality
• 1 - 100 Employee

• Server/Hostess

  • Mar 2023 - Present

  Prepares members’ checks and collects payments Cultivates positive member experience and maintains positive attitude Works club events and special member driven food and beverage functions Prepares members’ checks and collects payments Cultivates positive member experience and maintains positive attitude Works club events and special member driven food and beverage functions



Graylyn Estate & Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Server/Bartender

  • Sep 2022 - Jun 2023

  Displayed a professional and courteous image on a formal basis with guests Served food and beverages in a friendly and courteous manner Set up dining tables and ensures all items are appropriately placed Displayed a professional and courteous image on a formal basis with guests Served food and beverages in a friendly and courteous manner Set up dining tables and ensures all items are appropriately placed



O'Reilly Auto Parts

• United States
• Retail
• 700 & Above Employee

• Route Driver

  • May 2022 - Jul 2022

  Drove company vehicle to deliver parts and products to various hub storesMaintained all necessary documents, such as daily trip sheets, driver log-book, driver return slips, mileage log, etc.Projected a professional and personable image to maintain good customer relations

• Route Driver

  • May 2022 - Jun 2022



State of Maryland

• Government Administration
• 700 & Above Employee

• Inbound Customer Service Representative

  • Aug 2021 - Feb 2022

  Accepted high volume of inbound calls from unemployment applicants, perform chat services, follow scripts, and process claims accordingly Documented all encounters in clear and concise logs Consistently met performance standards and metrics Accepted high volume of inbound calls from unemployment applicants, perform chat services, follow scripts, and process claims accordingly Documented all encounters in clear and concise logs Consistently met performance standards and metrics



Centers for Disease Control and Prevention

• United States
• Government Administration
• 700 & Above Employee

• Inbound Customer Service Representative

  • Apr 2021 - Jul 2021

  Maintained up-to-date knowledge of CDC-Info regulations and policies in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner Adhered to HIPPA as it relates to the confidentiality of information released Utilized databases and written materials to look up and provide information to telephone inquiries Maintained up-to-date knowledge of CDC-Info regulations and policies in order to provide knowledgeable responses to numerous telephone inquiries in a courteous, timely and professional manner Adhered to HIPPA as it relates to the confidentiality of information released Utilized databases and written materials to look up and provide information to telephone inquiries



Amazon Fulfillment Centre

• Germany
• 700 & Above Employee

• Fulfillment Associate

  • Oct 2020 - Apr 2021

  Unpacked, stored, packed, and shipped merchandise directly to customers Trained new employees in proper packing and safety procedures Completed customer orders with speed and accuracy to ensure shipments were sent in a timely manner Unpacked, stored, packed, and shipped merchandise directly to customers Trained new employees in proper packing and safety procedures Completed customer orders with speed and accuracy to ensure shipments were sent in a timely manner



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• Forklift Operator/Material Handler

  • Jul 2020 - Oct 2020

  Verified incoming shipments under warehouse management system and loaded route trucks for next day's runs. Maintained inventory in warehouse which includes keeping slabs clean and properly strapped down. Completed daily warehouse and vehicle inspections Verified incoming shipments under warehouse management system and loaded route trucks for next day's runs. Maintained inventory in warehouse which includes keeping slabs clean and properly strapped down. Completed daily warehouse and vehicle inspections



Pfalzgraf Communities 9, LLC

• Greensboro, North Carolina, United States

• Leasing Consultant

  • Oct 2017 - Sep 2019

  Ran background and credit checks, created market surveys and traffic reports, shopped competing complexes During management changeover organized and supervised apartment renovations, maintenance orders, short term leases and lease concessions Represented apartment complex with vendors and in small claim court, filed writs of ejectment and writs of possession Ran background and credit checks, created market surveys and traffic reports, shopped competing complexes During management changeover organized and supervised apartment renovations, maintenance orders, short term leases and lease concessions Represented apartment complex with vendors and in small claim court, filed writs of ejectment and writs of possession



Genghis Grill

• United States
• Restaurants
• 200 - 300 Employee

• Hostess Server

  • May 2012 - Nov 2014

  Trained front of house employees, resolved customer service issues, took reservations and routed calls to appropriate parties Trained front of house employees, resolved customer service issues, took reservations and routed calls to appropriate parties



Forsyth Technical Community College

• United States
• Higher Education
• 700 & Above Employee

• Book Seller

  • Dec 2013 - Jan 2014

  Acquired specifically requested materials from various institutions and universities, assisted clients in locating required materials Acquired specifically requested materials from various institutions and universities, assisted clients in locating required materials



Salem College

• United States
• Higher Education
• 200 - 300 Employee

• Student Library Assistant

  • Aug 2007 - Jul 2012

  Supervised and trained students on AS400 system, catalogued new inventory, assisted in restorations of antique materials. Supervised and trained students on AS400 system, catalogued new inventory, assisted in restorations of antique materials.