Briana Magnuson
Customer Relations Specialist at Metro Motors Ltd.- Claim this Profile
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Bio
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Credentials
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Teacher Of English To Speakers Of Other Languages (TEFL)
Oxford SeminarsAug, 2017- Sep, 2024
Experience
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Metro Motors Ltd.
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Canada
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Customer Relations Specialist
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Jun 2015 - Present
From reception duties to customer service and service department follow-up, I have been assigned many tasks over the years. My responsibility is to ensure that customers are satisfied with their buying and service experience. I have also assisted with Ford's "Drive One for Your Community" fundraising events. From reception duties to customer service and service department follow-up, I have been assigned many tasks over the years. My responsibility is to ensure that customers are satisfied with their buying and service experience. I have also assisted with Ford's "Drive One for Your Community" fundraising events.
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Simon Fraser University
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Canada
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Higher Education
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700 & Above Employee
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Research Assistant
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Jan 2022 - Apr 2022
Spent approximately 80 hours assisting Professor Rosemary-Claire Collard in conducting research on the Macaque biomedical trade. In this role I compiled data from the CITES (Convention on International Trade of Endangered Species) website, and quantified this data into charts, graphs, and tables. Spent approximately 80 hours assisting Professor Rosemary-Claire Collard in conducting research on the Macaque biomedical trade. In this role I compiled data from the CITES (Convention on International Trade of Endangered Species) website, and quantified this data into charts, graphs, and tables.
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Sep 2020 - Apr 2021
In this role I marked assignments, corresponded back and forth with students via email, marked quizzes and exams, and attended bi-weekly zoom calls with the Professor to discuss upcoming assignments and how to mark them properly. Students often reached out to me to ask for guidance pertaining to assignments and I would assist them with their questions. There were 135 students in the Fall term, and 115 students in the Spring term.
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Jan 2020 - Dec 2020
Spent approximately 125 hours helping Professor Rosemary-Claire Collard and Professor Jessica Dempsey (from University of British Columbia) conducting secondary source research. In this role I researched and read through Environmental Assessment reports for projects that operated in areas encompassing endangered marine species in Canada. I also undertook a literature review on Canadian marine endangered species governance and ocean political ecologies, and later helped to produce a research paper on this work where I was a lead author. Show less
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Research Assistant
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May 2019 - Aug 2019
Spent approximately 100 hours assisting Professor Rosemary-Claire Collard conducting secondary source research on endangered caribou. I reviewed government reports, recovery plans, and regulatory frameworks for caribou, found and summarized academic literature related to specific court cases, and read/performed content analyses of all chapters of the 2019 IPBES report. Spent approximately 100 hours assisting Professor Rosemary-Claire Collard conducting secondary source research on endangered caribou. I reviewed government reports, recovery plans, and regulatory frameworks for caribou, found and summarized academic literature related to specific court cases, and read/performed content analyses of all chapters of the 2019 IPBES report.
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Figure Skating Instructor
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Sep 2013 - Apr 2016
I have spent 410+ hours working as a skating instructor. I taught new skills to small groups of children (ages 3-12), and provided one-on-one lessons to young skaters, took attendance and kept track of each student’s progress during each lesson, and filled out report cards to evaluate whether or not students could pass their level and move on to the next. I have spent 410+ hours working as a skating instructor. I taught new skills to small groups of children (ages 3-12), and provided one-on-one lessons to young skaters, took attendance and kept track of each student’s progress during each lesson, and filled out report cards to evaluate whether or not students could pass their level and move on to the next.
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Education
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Simon Fraser University
Bachelor of Education - BEd, Elementary Education and Teaching -
Simon Fraser University
Master's degree, Geography -
Simon Fraser University
Bachelor of Arts - BA, Environmental Geography -
Douglas College
Associate of Arts - AA, Psychology