Briana Guthrie
Performer at Characters.io- Claim this Profile
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Topline Score
Bio
Credentials
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Certified Hospitality Supervisor (CHS)
American Hotel & Lodging AssociationApr, 2017- Nov, 2024
Experience
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Characters.io
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United States
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Events Services
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1 - 100 Employee
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Performer
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Feb 2021 - Present
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Owner
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Nov 2020 - Present
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Northwestern Mutual
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United States
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Financial Services
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700 & Above Employee
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Assistant
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Feb 2021 - Present
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Benchmark Hospitality at DU
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United States
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Hospitality
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1 - 100 Employee
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Assistant Restaurant Manager
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Dec 2017 - Jun 2021
Running of day-to-day operational tasks on the restaurant floor. Growth and development one-on-ones with employees. Leading ongoing communication classes and activities with staff. Scheduling of restaurant staff. Daily checks of restaurant to ensure quality food, guest satisfaction, and facility cleanliness. Brainstorming and execution of ideas to enhance employee experience as well as guest service. Assisting Restaurant Manager with other tasks as needed.
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Training Facilitator
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Nov 2016 - Jun 2021
Working with our HR department to conduct welcoming orientation classes for on-boarding new hires. Emphasis on exceptional service and creating a unique experience for guests and employees. Getting employees involved and interested while teaching the importance and impact of unique service. Assisting with any questions and direction needed from new hires.
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Food And Beverage Supervisor
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Nov 2016 - Dec 2017
Assisting Restaurant manager with running of day-to-day operations. Planning and conducting ongoing team-building activities to encourage teamwork among staff. Brainstorming and executing ideas to enhance employee experience as well as guest service.
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Restaurant Server Peer Trainer
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Nov 2015 - Nov 2016
Training of new hire restaurant servers. Maintenance of position STO's (skills training outlines) for server, server assistant, and host. Maintenance of cleaning calendar and tasks in order to ensure quality cleanliness of venue. Brainstorming and leadership of team-building activities to encourage teamwork. Providing exceptional service to guests on a daily basis. Continuing education of food, beverage, and other knowledge to enhance guest experience.
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Restaurant Server
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Jun 2015 - Nov 2015
Providing exceptional service to guests on a daily basis. Offering food and beverage options and recommendations. Assisting guests with any questions or concerns regarding the venue. Knowledge of food and beverage offerings provided at the venue. Completing day-to-day perfection checks to ensure cleanliness of restaurant and quality of space.
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Merchandiser
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Dec 2013 - May 2015
Visual merchandise planning and execution of showroom layout. Assisting with receiving, tagging, loading, and completing paperwork for all merchandise transfers to and from Southlake location. Assisting with planning and execution of special marketing and networking events including magazine photo shoots of merchandise. Participated in planning and execution of design project "Kaleidoscope of Homes," which included furniture and accessory decoration of full 2-story model home.
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Merchandising Intern
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Jun 2013 - Dec 2013
Assisting with design layout of furniture and other merchandise on weekly basis. Keeping showroom clean and maintained. Assisting with receiving, packaging, loading, and tagging of merchandise transfers.
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Great Wolf Lodge
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United States
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Hospitality
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700 & Above Employee
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Lead Server & Bartender
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May 2012 - Nov 2013
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Server & Bartender
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Feb 2012 - May 2012
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Server
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Dec 2010 - Feb 2012
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Hostess
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Jun 2010 - Dec 2010
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Pioneer Natural Resources Company
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United States
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Oil and Gas
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700 & Above Employee
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Corporate Communications Intern
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May 2009 - Aug 2009
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Pioneer Natural Resources Company
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United States
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Oil and Gas
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700 & Above Employee
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Corporate Communications Intern
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Jun 2008 - Aug 2008
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Pioneer Natural Resources Company
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United States
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Oil and Gas
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700 & Above Employee
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Information Technology Intern
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Jun 2007 - Aug 2007
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Education
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New York Institute of Art and Design
Certificate, Interior Design -
Tarrant County College
Associate of Arts - AA