Operations Consultant

• Mar 2022 - Present

Clinical Operations Support Specialist (Sentara Quality Care Network)

• Jun 2021 - Mar 2022

• Collaborated with department leadership to achieve results and goals defined by principles of value-based care.• Responsible for accepting, executing, and monitoring projects that require coordination with practice managers, practice clinical leads, and key stakeholders.• Responsible for organizing, maintaining, and distributing patient lists to RN led care teams.• Worked to provide and sustain quality outcomes with Sentara Quality Care Network (SQCN).• Experience in a clinically integrated network collaborating with Independent Medical Practices and Sentara Medical Group Practices. Show less

Care Transition Coordinator

• Jan 2020 - Jun 2021

• Collaborated with system wide leaders to support/ sustain various clinical performance improvement goals (readmissions, 30-day mortality, transitional care management, and length of stay).• Managed several plans of actions and projects to improve clinical performance, quality of patient care, and patient experience.• Led and supervised several administrative staff and take direct responsibility for their roles in the transitional care management process. Served as the lead for daily operations of hospital follow up continuum of care.• Nominated for Sentara CEO Award for exceptional work in designing and implementing transitional care management into the hospital setting. Substantially improved utilization of transitional care management from 29.1% in 2019 to 73.5% in 2020, exceeding a 54% goal. Show less