Experience

Cypress Village Retirement

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Human Resources Assistant

  • Jan 2023 - Present

  As a Human Resources Assistant I maintain accurate and up-to-date human resource files, records, and documentation. Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.; refers more complex questions to appropriate senior-level HR staff or management. Maintains the integrity and confidentiality of human resource files and records. Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately. Provides clerical support to the HR department. I also assist with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks. I also act as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers. I also do new hire orientation and training every week and usually have between 6-13 new hires. Schedules Drug tests and conducts finger printing for new hires. Assists with planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, holiday parties, and retirement celebrations. I also help assist with any technology difficulties that employees may have (OKTA, UKG, ADP etc.) Attend meetings on the behalf of HR Show less



Ally

• United States
• Financial Services
• 700 & Above Employee

• Email specialist

  • Nov 2019 - Jan 2023

  As a Customer Care Secure Message agent we provide exceptional customer service for customers through email helping them with their everyday banking needs. We research and mitigate any fraudulent risks for our customers. In this position we have strong verbal/written communication skills: ability to communicate online in a conversational matter that promotes dialogue and establishes rapport (avoiding poor grammar, misstatements or lengthy explanations). We also have multi-tasking: ability to simultaneously provide product information, use sales and service engagement skills and efficiently use resources, and have analytical and judgement skills: ability to “read between the lines” and interpret what the customer is really asking Show less



Grigaltchik + Galustov, P.A.

• United States
• Law Practice
• 1 - 100 Employee

• Legal Assistant

  • Jun 2018 - Nov 2019

  A s a secretary at my law firm I file paperwork and scan in legal documents as well as greet guests in the front of the building. I also answer all of the phone calls and take messages. I also go to meetings to fill in for our attorneys at our law firm , I make spreadsheets and file electronically online as well as physical papers I make sure everything’s organized and in place for the attorneys . I also send out emails to our clients and potential ones and follow up with them I also draft pleadings as well as getting clients folders and paperwork ready for the attorneys so they can have everything ready for court . I stay on top of the supplies that need to be kept up in the office I also do all of the mailing and scheduling for the attorneys . Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• Technical Support Specialist

  • Nov 2016 - Jun 2018

  This is a fast-paced and challenging position that relies on one's ability to think fast and react quickly formulating creative solutions to pressing problems in order to serve clients with the utmost dedication. Serve customers via phone and electronic contacts in technical support of the Citi Card websites. Assist account-related inquires and questions regarding the website and Citigroup credit cards. Answer's e-mail inquires generated from account online messages. Analyze and research problems related to the website from customers perspective. Manages multiple of tasks,have excellent communication, decision making,persuasion and problem resolution skills. Experience working in fast paced,goal oriented and team based structured environment. Proficiency with windows based applications(ability to navigate within multiple screens and detail-oriented. Show less