Experience

Palmetto Health-USC Medical Group

• Hospitals and Health Care
• 100 - 200 Employee

• Payroll Data Specialist - Sr.

  • Jan 2017 - Present



Blue Cross and Blue Shield of South Carolina

• Payroll Technician

  • Oct 2013 - Dec 2016

   Enter new hires on payroll system via PPRE on Genesys System. Process Flexible Spending Account reimbursements for medical and dependent care. Process cost center, division, supervisor and position changes. Process W-4 exemptions for federal and state taxes. Set-up automatic bank drafts for direct deposits. Process sign-on bonuses and incentives. Process merit increases. Process terminations. Issue manual checks as necessary. Ensure employees are…  Enter new hires on payroll system via PPRE on Genesys System. Process Flexible Spending Account reimbursements for medical and dependent care. Process cost center, division, supervisor and position changes. Process W-4 exemptions for federal and state taxes. Set-up automatic bank drafts for direct deposits. Process sign-on bonuses and incentives. Process merit increases. Process terminations. Issue manual checks as necessary. Ensure employees are paid correctly. Maintain suspense for the submission of timesheets and follow up with supervisors and employees that timelines are met. Create, update and test Quality Work Instructions (QWI). Test benefits open enrollment system. Test new time keeping system. Assisted with processing FMLA. Show more Show less



Palmetto GBA

• United States
• Information Technology & Services
• 700 & Above Employee

• Customer Service Advocate

  • Sep 2011 - Oct 2013

   Assisted Medicare suppliers by explaining the Medicare Competitive Bidding Program rules and regulations in inbound call center. Identified, researched and resolved caller’s issues using the provided computer system and information (CBITS). Assisted Community-Based Organizations by researching errors on submittedlist bills for the Community-Based Care Transitions Program. Tracked all incoming calls to Competitive Bidding Implementation Contract helpdesk utilizing Microsoft…  Assisted Medicare suppliers by explaining the Medicare Competitive Bidding Program rules and regulations in inbound call center. Identified, researched and resolved caller’s issues using the provided computer system and information (CBITS). Assisted Community-Based Organizations by researching errors on submittedlist bills for the Community-Based Care Transitions Program. Tracked all incoming calls to Competitive Bidding Implementation Contract helpdesk utilizing Microsoft Excel. Show more Show less



Spherion/AT&T

• United States
• Information Technology & Services

• Executive Assistant

  • Apr 2001 - Feb 2010

   Schedule and coordinate group meetings for Executive level management utilizing a conferencing schedule system and Microsoft Outlook. Managed Executive management calendar and resolved scheduling conflicts. Managed travel schedule including all logistics using an internal travel reservation system. Tracked all Manager monthly expenses for compliance and auditing purposes. Gathered reports for failed draft payments and used data to solve problems. Processed refunds for…  Schedule and coordinate group meetings for Executive level management utilizing a conferencing schedule system and Microsoft Outlook. Managed Executive management calendar and resolved scheduling conflicts. Managed travel schedule including all logistics using an internal travel reservation system. Tracked all Manager monthly expenses for compliance and auditing purposes. Gathered reports for failed draft payments and used data to solve problems. Processed refunds for credit card and electronic check payments. Balanced Paymentech Bill for credit card accounts and electronic check accounts, locating credits and debits. Created and managed Customer Service Representatives work schedules. Created and managed reports for office operations using Microsoft Excel.  Assisted learning and effectiveness group with the creation of training material for new Customer Service Representatives using Microsoft PowerPoint. Ensured Customer Service Representatives were compliant with all rules and regulations required while handling customer data. Liaison with project management teams to create requirements for system improvements. Tested new system enhancements and provided results to project management teams. Conducted performance reviews and discussed actionable items for development needs of the Customer Service Representatives. Inputted and submitted payroll for the office. Tracked leave time for all employees. Ordered all office supplies. Basic office functions. Show more Show less