Product Manager

• Apr 2022 - Present

Developed and implemented robust and user-friendly tools to enhance key business functions such as Trust & Safety, Curation, and Marketing operations. Emphasis on a safe and secure experience for our community. With a passion for innovation and a focus on collaboration, I strive to create products that not only meet the needs of our users but also foster a sense of community and trust.

Trust & Safety Manager

• Jan 2021 - Apr 2022

Developed and implemented foundational policies and procedures to mitigate risk, handle user violations, and provide support to users in need. Collaborated extensively with cross-function teams, including legal, product, engineering, and community to establish and enforce community guidelines, and executed programs to educate and empower users to report and address concerns. Maintained continuous efforts to ensure that VSCO remains a safe place to foster creativity.

Trust & Safety Specialist

• May 2018 - Jan 2021

Content Review Analyst via BCforward

• Jan 2017 - May 2018

Surfaced daily issues and feedback to help team prioritize product improvements and changes. Enforced content against internal policy for compliance while consistently achieving high standards of quality and efficiency 20+% above expectations. Worked directly with team lead to develop new quality initiatives for global team Supported team members with policy comprehension and provide mentorship to new hires. Surfaced daily issues and feedback to help team prioritize product improvements and changes. Enforced content against internal policy for compliance while consistently achieving high standards of quality and efficiency 20+% above expectations. Worked directly with team lead to develop new quality initiatives for global team Supported team members with policy comprehension and provide mentorship to new hires.

Digital Marketing Apprentice

• Sep 2016 - Dec 2016

• Prepared for a professional career in digital marketing through an extensive 16-week bootcamp. • Developed essential digital marketing skills – including Google Analytics SEO, Google AdWords, and Facebook Ads, Excel (formulas & Pivot Tables), and Client Communication - through 200+ hours of hands-on workshops and client work. • Prepared for a professional career in digital marketing through an extensive 16-week bootcamp. • Developed essential digital marketing skills – including Google Analytics SEO, Google AdWords, and Facebook Ads, Excel (formulas & Pivot Tables), and Client Communication - through 200+ hours of hands-on workshops and client work.

Technical Support Representative through Premier Staffing

• Mar 2016 - Aug 2016

• Effectively solved customer immediate inquiries via phone and email using a CRM tool • Identified, document and followed up with engineers on product bugs and features • Provided support by identifying trends in issues and suggesting improvements to processes, policies and products • Contributed in a cross-functional environment in efforts to quickly resolve cases and be of a resource to teammates. • Effectively solved customer immediate inquiries via phone and email using a CRM tool • Identified, document and followed up with engineers on product bugs and features • Provided support by identifying trends in issues and suggesting improvements to processes, policies and products • Contributed in a cross-functional environment in efforts to quickly resolve cases and be of a resource to teammates.

Marketing Intern

• Oct 2015 - Dec 2015

• Strategized and created marketing plan to increase popularity in declining programs. • Updated social media calendar. • Created new marketing content for email campaigns, newsletters, and flyers as well as assisted to administration duties. • Strategized and created marketing plan to increase popularity in declining programs. • Updated social media calendar. • Created new marketing content for email campaigns, newsletters, and flyers as well as assisted to administration duties.