Briana L.

Technical Support Specialist at Mutiny
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Inglewood, California, United States, US

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 1 ratings
  • (1)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Steve Morrell

During her tenure at aPriori technologies, Briana proved herself to be an exceptional and valuable asset to the team. As a support engineer, she exhibited diligence and attention to detail, consistently surpassing expectations and leading the team in key performance indicators (KPIs). Initially hired to tackle relatively quick tasks and provide support to more experienced resources, Briana's efficiency and productivity were nothing short of astonishing. She demonstrated a remarkable ability to handle a high volume of tasks with precision, effectively reducing the workload for the senior members of the team. Beyond her outstanding work ethic, Briana's willingness to take on any task, no matter how challenging, quickly earned her respect and admiration from both engineering and quality assurance (QA) departments. Her reputation for delivering high-quality and meticulous work spread throughout the organization, making her a go-to person for crucial tasks. Despite her relative lack of experience, Briana quickly surpassed all expectations, taking the lead on critical customer tickets and resolving them with impressive efficiency. Her capabilities and reliability made her a trusted member of the team, and stakeholders could confidently rely on her to handle important issues without the need for further explanation or supervision. Briana's adaptability and technical prowess were evident throughout her time at the company. Her willingness to take on any technical challenge and excel at it demonstrated her potential to succeed in various roles and domains within the industry. Considering Briana's exceptional performance and her ability to thrive in a challenging and fast-paced environment, I have no reservations in recommending her to any company seeking a dedicated and highly skilled professional. Her impressive track record and unwavering commitment make her a valuable addition to any team, and I am confident that she will continue to achieve great success in her future endeavors.

You need to have a working account to view this content.
You need to have a working account to view this content.

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Technical Support Specialist
      • Jun 2023 - Present

    • United States
    • Software Development
    • 200 - 300 Employee
    • Support and Deployment Engineer
      • Dec 2021 - Jun 2023

      • Manages customer inquiries regarding flagship and enterprise products diligently and efficiently, proactively identifying risks to customer accounts or issues that may escalate • Reproduces customer questions and technical issues for further analysis by consulting resources such as documentation, cloud logs via Sumo Logic, and Java logs from software • Researches potential solutions and workarounds for local and cloud installations of product while helping track down the root cause of an issue with engineering teams • Evaluates issue impact based on customer’s business workflow and targets • Communicates issues and feedback between customer and internal development teams through Zendesk and JIRA, respectively • Creates and updates internal documentation as well as customer-facing knowledgebase articles Show less

    • Singapore
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Manufacturing Engineer
      • Jan 2020 - Jul 2020

      • On-site @ Honeywell Aerospace • Duties consisted of viewing manufacturing builds and completing build process documentation • Collaborated with quality engineers, project engineers, and technicians to evaluate need for process improvement through PFMEA • Reported project status during regular meetings with the AME team and implemented feedback received • On-site @ Honeywell Aerospace • Duties consisted of viewing manufacturing builds and completing build process documentation • Collaborated with quality engineers, project engineers, and technicians to evaluate need for process improvement through PFMEA • Reported project status during regular meetings with the AME team and implemented feedback received

    • United States
    • Higher Education
    • 700 & Above Employee
    • Camera/Network Operator
      • Aug 2015 - Dec 2019

      • Performed quality control of live lecture broadcasts for the Distance Education Network (@ USC Vitberbi) graduate engineering program • Collaborated with co-workers, supervisors and professors to mitigate potential issues and ensure classes start and end on time • Performed quality control of live lecture broadcasts for the Distance Education Network (@ USC Vitberbi) graduate engineering program • Collaborated with co-workers, supervisors and professors to mitigate potential issues and ensure classes start and end on time

Education

  • University of Southern California
    Bachelor's degree, Aerospace, Aeronautical and Astronautical Engineering

Community

You need to have a working account to view this content. Click here to join now