Experience

CITIC Telecom International Holdings Ltd

• Hong Kong
• Telecommunications
• 100 - 200 Employee

• Operations Support System Engineer

  • Nov 2020 - Present

  • Set up and maintain monitoring tools Zabbix for monitoring whole company servers and network equipment. • Implemented Grafana with InfluxDB and telegraf to replace the legacy MRTG portal using python decode raw data• Managed local deployments on SOC in kubernetes, created local cluster and applications deployment into containers.• Performed linux system administration tasks such as backup, disaster recovery, patching and housekeeping using shell and python script

• Engineer

  • Dec 2018 - Oct 2020

  1. Provide 1st tier support and trouble shooting for company's network including Data services, Mobile Value-added Service, Mobile Roaming, SMS and IDD2. Handle real time alarm and traffic performance monitoring3. Provide technical solution in solving customers’ complaints