Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Enterprise & MM Business Development

  • Sep 2021 - Present



New Relic

• United States
• Software Development
• 700 & Above Employee

• Enterprise Business Development

  • Feb 2019 - Sep 2021

  Life's too short for 💩 software. At New Relic we provide real-time performance insights into software, infrastructure and customer experience so software-driven businesses can innovate faster. New Relic cuts through the complexity and risk associated with digital transformation, allowing you to accelerate cloud adoption, make DevOps work, and prepare for digital moments of truth. Life's too short for 💩 software. At New Relic we provide real-time performance insights into software, infrastructure and customer experience so software-driven businesses can innovate faster. New Relic cuts through the complexity and risk associated with digital transformation, allowing you to accelerate cloud adoption, make DevOps work, and prepare for digital moments of truth.



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Sales Specialist

  • Nov 2016 - Jan 2019

  My role is retention sales for Sky B2C. This is measured by 3 KPIs: Retain 75% of customers Maintain 65% of customers existing revenue packages Sell 3.5% uplift in new business per week I overachieve my KPIs by typically speaking to x amount of people per day and either maintaining their existing packages and or up-selling their existing packages. I have won advisor of the month for having the highest KPIs 4 weeks in a row and have also been a floor walker meaning I have been responsible for training the new hires over a 5 week programme - the last training programme I led had 16 new hires., this incorporated: Creating talk tracks for their calls Pitching against the competitors Call Quality Call Structure How to maximise the most out of the call for the business and for their commission cheque Show less



NK Communications

• Utilities
• 1 - 100 Employee

• Sales Representative

  • Apr 2016 - Nov 2016

  NK Communications are a proven specialised sales service provider and have a large customer base including logos such as Energia, Imagine, The Irish Times, Pure Telecom, 3, etc.. My role was to increase product sales working on specialised campaigns within NK Communications. I do this by over achieving my daily targets and ensuring I am always up-to speed with the clients products. A big part of NK Communications is all about leaving the customer with a great customer experience. I was the first sales representative to take on the Irish Independent campaign and upon my success, the quota and commission were based off my sales reports for the other sales personnel. Show less



C3 Marketing

• Advertising Services
• 1 - 100 Employee

• Sales Representative

  • Sep 2015 - Apr 2016

  Role Field Sales Representative Campaign Advance Pitstop Role To increase product sales within C3 Marketing. I did this by over achieving my daily targets and working on a dedicated campaign which has been running for a few years. The campaign involved selling to new customers and resigning old customers. This role also involved quite a bit of customer service. Role Field Sales Representative Campaign Advance Pitstop Role To increase product sales within C3 Marketing. I did this by over achieving my daily targets and working on a dedicated campaign which has been running for a few years. The campaign involved selling to new customers and resigning old customers. This role also involved quite a bit of customer service.