Vice President - Claims

• Aug 2023 - Present

Sr Vice President - Claims

• Apr 2014 - Jul 2023

Vice President of Claims for a Vermont based, member owned property and casualty insurance company specializing in farm, homeowner, auto and commercial lines. Leading a team across Northern New England focused on our commitment to our members and customer experience. Responsible for continuous improvement through the development of company initiatives leveraging people, technology and processes. Identify and implement claims best practices as well as overall performance, compliance and achievement of goals. Collaborate with underwriting, farm safety, finance and other business partners to ensure a clear understanding of the latest trends, legal changes and loss reserving. Assess employee performance and engagement through communication, review and ongoing development plans. As a member of the Executive Management Team, work to help formulate company strategic plans; annual budget development; external awareness of market conditions; and operational objectives. Show less

Claims Manager

• Apr 2013 - Apr 2014

Head of claims for a Vermont based, member owned property & casualty insurance company. Specializing in farm, homeowners, auto, commercial and business owners insurance. Managing multiple teams across Vermont and New Hampshire.

Claims Manager

• May 1999 - Apr 2013

Managed 6 teams of 45 field adjusters across Northern New England and direct repair program of over 90 repair facilities. Member of interview and recruiting team. Managed 6 teams of 45 field adjusters across Northern New England and direct repair program of over 90 repair facilities. Member of interview and recruiting team.