Director of Business Development & Capture

• Jan 2021 - Present

VA Account Manager & Consultant

• Nov 2018 - Dec 2020

• Oversee delivery contracts and management to maximize value and resource alignment• Forecast and track key account metrics• Develop, manage, and execute quarterly/annual initiatives with executive leadership• Build and maintain strategic relationships with clients and partners

Consultant and Engagement Manager

• Nov 2016 - Nov 2018

Corporate Role• Managed three subcontracts in the Department of Veterans Affairs (VA) Office of Information & Technology (OIT) Enterprise Program Management Office (EPMO) Demand Management Divsion (DMD)Client-Facing RolesDepartment of Veterans Affairs (VA) Office of Information & Technology (OIT) Enterprise Program Management Office (EPMO)• Lead a team of seven in continuous process improvement, IT architecture development, and project management for the OIT Intake Process• Analyze proposed process and product changes to identify impact on timelines, resource planning, and external stakeholder requirements • Gather relevant information on external processes and integration requirements for VA partners such as Account Management Office (AMO), Enterprise Project Management Division (EPMD), IT Operations (ITOPS), and others• Develop and maintain Intake business process model flows, product templates, and job aids• Support the planning and controlling of program activities, including business case prioritization, process metrics reporting, and stakeholder communications Show less

Analyst

• Feb 2015 - Nov 2016

Department of Health and Human Services (HHS) Health Resources and Services Administration (HRSA) Federal Office of Rural Health Policy (FORHP)• Led a team of four to recommend organizational changes to the Associate Administrator, using industry best practices in employee engagement and change management• Facilitated discussions and led working groups to identify, diagnose, and problem solve organizational culture and business process challenges• Conducted surveys around employee engagement and analyzed results to identify “quick win” areas of improvement Department of Veterans Affairs (VA) Veterans Benefits Administration (VBA) Veterans Benefits Management System (VBMS) Program Management Office (PMO) • Collaborated with clients in developing change management strategy and communications and producing materials to train users virtually on VBMS functionality.• Created, applied, and tracked project plans to deliver regular and ad hoc virtual training sessions to new and existing VBMS users.• Designed and developed a strategic organizational change management framework.• Facilitated meetings to manage communications, risks, and stakeholder engagement related to major changes in VBMS.• Analyzed data to develop stakeholder management recommendations and strategies. Show less

PACE Consulting Apprentice

• Aug 2014 - Jan 2015

Completed 25-week professional development certification, including training on government consulting, organizational development, strategic planning, project management, problem solving, and facilitation

Intern

• Jan 2014 - Apr 2014

• Researched and wrote briefings on US foreign policy for Committee staff • Provided administrative preparation for Committee members in legislative and hearing mark-ups • Researched and wrote briefings on US foreign policy for Committee staff • Provided administrative preparation for Committee members in legislative and hearing mark-ups

Research Assistant

• Oct 2013 - Jan 2014

• Researched Caribbean debt management best practices and Latin American trade policies in support of two major publications and international conferences • Designed data graphics and edited content packages for publications • Researched Caribbean debt management best practices and Latin American trade policies in support of two major publications and international conferences • Designed data graphics and edited content packages for publications

Employment Program Specialist

• Jan 2011 - Aug 2012

• Compiled information and managed background check process for new and current employees • Interpreted results, company policies and procedures, and state and local laws to client units • Compiled information and managed background check process for new and current employees • Interpreted results, company policies and procedures, and state and local laws to client units

English Teacher

• Oct 2010 - Jan 2011

• Trained in and taught English as a Foreign Language in Rwandan high school • Trained in and taught English as a Foreign Language in Rwandan high school

Intern

• Oct 2008 - Aug 2010

• Served as managing editor and wrote articles for a quarterly publication reaching 80,000 members • Coordinated with multiple departments on membership campaigns and analyses • Assisted in management of a database of 450,000 members and alumni, including tracking, managing and summarizing large volumes of campaign performance data and member statistics in Microsoft Excel • Developed and executed project proposals and marketing timelines individually and with a team of interns • Supported supervisors in researching data, creating presentations and customer service Show less