Brian Van Ausdal
Noke Product Strategist at Janus International- Claim this Profile
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Portuguese Professional working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Certified Scrum Product Owner
Scrum AllianceNov, 2016- Nov, 2024
Experience
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Janus International
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United States
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Wholesale Building Materials
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200 - 300 Employee
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Noke Product Strategist
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Dec 2022 - Present
Manage the backlogs and run our sprints for both our hardware development team and a software development team. Define acceptance criteria for stories to be completed. Ensure we are solving the right customer problems. Assist our largest clients to integrate their property management systems and mobile apps. Travel to trade shows to sell our product. Act as industry subject matter expert in recommending strategic direction on the roadmap. Proposed a digital adoption and analytics tool to better understand customers and drive product decisions. Show less
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PayGround
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United States
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Financial Services
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1 - 100 Employee
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Product Manager
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Jun 2022 - Dec 2022
Recommend and accomplish solutions for clients providing patient flexibility in paying for services 'in full' or 'over time'. Implemented Pendo software across platform and conducted research to gain a greater understanding of product-led funnels, paths, and user analytics guiding informed decision-making for the roadmap. Monitor support channels; address and resolve customer concerns. Conduct customer interviews to hear client behavior and problems. Recommend and accomplish solutions for clients providing patient flexibility in paying for services 'in full' or 'over time'. Implemented Pendo software across platform and conducted research to gain a greater understanding of product-led funnels, paths, and user analytics guiding informed decision-making for the roadmap. Monitor support channels; address and resolve customer concerns. Conduct customer interviews to hear client behavior and problems.
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Extra Space Storage
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United States
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Real Estate
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700 & Above Employee
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Director of Product Management
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Jan 2022 - May 2022
Presided over a Product Team comprised of 18 Product Managers and Analysts. Mentored performance and promoted career development opportunities. Fostered a culture of open communication and idea sharing. Harmonized with leaders across ten departments strategizing, prioritizing, and initializing major initiatives related to shared goals.Evolved a product management tool to improve reliable service to business stakeholders and customers. Devised a single view roadmap highlighting key objectives and results. Created clear expectations for Product Managers by aligning a list of expectations used for evaluating performance. Show less
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Senior Product Manager
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Dec 2019 - Jan 2022
Developed and managed product strategy for three separate products simultaneously; for each, defined short and long-term roadmaps, and piloted major initiatives across the company. Interviewed customers to identify pain points and evolve suitable resolutions. Partnered with the UX team in devising ways to improve the customer experience.• At the beginning of the pandemic, led a team that defined, developed, and released the ability for customer to rental online. The product was launched after only three months and quickly accepted by over 20% of new customers. The project won the US CIO Award for innovative use of technology to deliver business value. • Managed a roadmap for a mobile app and digital access portfolio of more than 1,300+ Bluetooth access points and 14,000+ Bluetooth smart locks. Steered a project for the existing mobile app to be more vendor agnostic and enable interactions with multiple Bluetooth vendors. Shaped and rolled out an improved Bluetooth support program that also strengthened our vendor relationship.• Researched feasibility and adoption of new product initiatives. For example, authored a six-page document justifying the need and benefit of a redesigned self-service portal. The portal was subsequently upgraded and our customer adoption percentage increased from 27% to more than 50% over two years. Show less
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Product Manager
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Jan 2019 - Dec 2019
Composed high-level visual summaries mapping out the vision and direction of product offerings and shared them with prospective business stakeholders. Roadmaps included future benefits of the product, an execution strategy, and a realistic timetable to enact. Conducted customer interviews to evaluate existing software processes and reveal problems and opportunities. Assessed vendor capabilities and cultivated relationships promoting opportunities to form partnerships for the development of future products.• Replaced an antiquated e-signature platform with a modern platform providing increased flexibility and speed-to-signing, capturing $125K in savings. Show less
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IT Business Analyst
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Feb 2018 - Jan 2019
Brought organization to a fairly disorganized team responsible for developing and maintaining our sales website. Ran Agile SCRUM meetings to help drive positive outcomes. Collaborated with business stakeholders to prioritize and plan sprints. Authored detailed user stories for developers with a mind for positive customer outcomes. Tested software 'functionalities' for adherence to acceptance criteria and quality assurance standards.• Assisted team tasks in designing visual prototypes for functionality on the customer-facing website. Show less
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Healthicity
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Director, Client Success and Implementation
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Oct 2017 - Feb 2018
Governed support and implementation activities for three core product solutions for between 200 - 300 large hospitals and medical groups across the US. Supervised and mentored four Product Specialists and a Customer Service Representative. Trained new employees in customer service best practices and in how to solve challenges customers faced. Core products consisted of: a medical coding auditing platform with 'click-through' forms, a comprehensive medical compliance tool that included training, incident management, policies/procedures, and document management capabilities, and an analytics software tool for studying claims behaviors. Designed user guides, FAQs, tips, videos, and other customer-centric materials for each product.• Addressed and resolved escalated concerns from clients about processes and alignment issues with internal procedures. Show less
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Senior Software Implementation Consultant
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Jan 2017 - Sep 2017
Met with potential clients each week; customized and presented demonstrations emphasizing how the product was best suited to meet the client's need(s). Implemented audit/compliance software solutions for a portfolio of over 30 clients over a 45-day period of time. Composed user stories, performed acceptance testing, and supported product development team in all aspects of user experience.• Shared knowledge and best practice tips in assisting customers with aligning software to their unique requirements and internal processes. Show less
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Business Analyst
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Jun 2016 - Jan 2017
Partnered with the product managers to ensure backlogs are groomed and user stories were written to satisfy client requirements and priorities. Worked directly with the development teams to help with user story questions, agile ceremonies (backlog grooming, daily stand ups, releases, retrospectives), and basic acceptance testing. Worked with the UX designers to develop solutions that solved customer problems. Acted as escalation contact for the support team. Managed and reported on product KPIs.
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Compliance Software Implementation Consultant
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Jun 2015 - Jun 2016
Collaborated with sales teams to understand customer need(s) and provided technical support. Prepared and presented presentations explaining customized compliance and audit software solutions for small physician practices to large healthcare organizations. Worked with Product team to determine priority of features and bugs. Played a role in QA testing and furnishing feedback and recommendations for enhancements.
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AAPC
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United States
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Hospitals and Health Care
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500 - 600 Employee
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Operations Manager
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Aug 2013 - Jun 2015
Supervised two Audit Coordinators and scheduling of incoming assignments; set timetables for invoicing processes. Steered operations activities for a team of outbound education specialists for a large payer group that extended training on medical coding auditing and best practices to physicians. Communicated with about 200 client business personnel and exchanged information about orders, concerns, deadlines, etc. • Teamed with Sales Managers in preparing requests for proposals and negotiating fees and schedules in securing contracts for new business. Show less
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AAPC
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United States
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Hospitals and Health Care
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500 - 600 Employee
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Audit Coordinator
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Dec 2010 - May 2013
Managed incoming medical records (up to 10,000 a month) establishing a system that successfully delivered timely services. Developed the first Audit Coordinator position, in a newly created business division. Created business practices, reporting measurements, HIPAA compliance, data security, marketing, and client relationships. Led additional auditor coordinators through onboarding, training and mentoring. Ensured a high rate of customer satisfaction for partner agencies that include: local hospitals, clinics and rural health facilities. Show less
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Education
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2008 - 2013
University of Utah
Bachelor of Science (BS), International Studies -
2008 - 2013
University of Utah
Bachelor of Science (BS), Public Health Education and Promotion
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