Experience

ACS Home Services

• 1 - 100 Employee

• Heating Air Conditioning Service Technician

  • Oct 2020 - Present



Truly Nolen of America, Inc.

• United States
• Consumer Services
• 500 - 600 Employee

• Territory Specialist

  • Jun 2019 - Oct 2020



Emergency Pest Patrol

• Environmental Services

• Service Manager

  • Feb 2018 - Jun 2019

  Handle the ongoing team management for 10-12 directs.o Oversees scheduling, servicing and documentation for direct reports in residential, commercial and wildlife departmentso Creates and maintains an inventory system for product, materials and equipment purchases and trackingo Sources and performs all aspects of the hiring lifecycle for new employeeso Oversees new employee training program (including learning materials) and continuing education with various vendorso Quality and Escalation Management: ensure consistent service quality and address field issues, injuries or damage and handling disappointed customerso Logistics Management: solve unforeseen events, such as a tech who cannot complete his/her routeo Creates and implements sales processes and technician education for all inspection procedureso Operations Management: creates and implements vehicle maintenance protocols and process with reportingo Daily Team Management: various tasks such as keeping track of employee hours, absences, inventory, etc.o Creating a positive company culture and coordinating company events such as picnics, holiday parties and contests as well as staff meetings, presentations, and setting up periodic training and presentations with vendors

• Pest Control Technician

  • Mar 2017 - Jun 2019

  Integrative Pest Management, residential and commercial. General household pest elimination, wildlife trapping and exclusion plus sanitation. Termite treatment (drywood and subterranean). Treatments for bed bugs, bees, yellow jackets, flies, gnats, fleas, and other unwanted invaders.



Living Fuel

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2006 - Aug 2010