Brian Tomaszewski

Computer Support Technician at Charter Tech Services
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Contact Information
us****@****om
(386) 825-5501
Location
La Habra, California, United States, US

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Credentials

  • Junos, Associate (JNCIA-Junos)
    Juniper Networks
    Dec, 2013
    - Nov, 2024

Experience

  • Charter Tech Services
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Computer Support Technician
      • Jul 2020 - Present

      Responsibilities and duties included: • Helpdesk call and ticket handling • Remote & on-site customer assistance • Configuration of workstations for office staff • Asset procurement, receiving, preparation, and deployment including the following: o Windows laptops o Chromebooks o Macbooks o iPads o Desktop printers o USB headsets o Wireless mice • Actively managed student devices on multiple platforms, including: o Microsoft Intune o Google Administrative Suite o Mosyle MDM • Additionally managed staff & student accounts for the following services: o RingCentral telecommunication software o Adobe Creative Cloud o HelloSign e-signature platform • Helped organize and participate in the varied platform migration project for hundreds of student devices • Helped organize and participate in the migration of inventory documentation from Google Sheets to Asset Tiger software • Actively managed and handled specialized accommodating technology requests for students with special needs Show less

  • Quinn Company
    • United States
    • Machinery Manufacturing
    • 400 - 500 Employee
    • Helpdesk Technician
      • Nov 2016 - Apr 2020

      • Helpdesk call & ticket handling • Remote & on-site customer assistance • Product receiving and inventory management • Interbranch travel throughout Southern California • Equipment deployment • Procurement, installation, management and troubleshooting of various hardware such as: o Desktops / laptops and all related peripherals including docks and monitors o Printers o Credit card transaction "swipers" o Signature pads o Tablets • Procurement, installation, management and troubleshooting of various software such as: o Windows OS (7, 10) o Office 365 suite o Microsoft Teams / Sharepoint o Adobe PDF products o Browsers (Internet Explorer, Chrome, Edge "Chromium") o Various Caterpillar machine technician applications (Electronic Technician, STW report writer, etc.) • Domain and network administration tasks such as: o Account creations, modifications, and terminations for the following systems: ▪ Active Directory ▪ Office 365 ▪ Caterpillar's CWS Identity system ▪ Caterpillar dealerships' DBS system • Vendor recruitment and management for the following services: o Electronic waste hauling o 3rd party printer management o Dell support • 1400-user, multi-branch migrations to and from the following: o Windows 7 -> Windows 10 o Lotus Notes -> Outlook Show less

  • Business Data Links, Inc.
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Support / ERP Lead Technician
      • Oct 2014 - Apr 2016

      • Standard IT help desk responsibilities including call handling, issue triaging, troubleshooting, and ticket management • ERP system troubleshooting, documentation, module research, project management, client / third party coordination, SOP creation • Facility management - such as office security, mail retrieval, equipment / tool / work area maintenance, supplies restocking • On-site client visits for troubleshooting and equipment deliveries • Standard IT help desk responsibilities including call handling, issue triaging, troubleshooting, and ticket management • ERP system troubleshooting, documentation, module research, project management, client / third party coordination, SOP creation • Facility management - such as office security, mail retrieval, equipment / tool / work area maintenance, supplies restocking • On-site client visits for troubleshooting and equipment deliveries

  • Brian's Tutoring Service
    • Charter Oak Public Library
    • Tutor
      • Sep 2010 - Feb 2011

      I began my own tiny, independent tutoring service after being requested to offer some basic math homework assistance to a 4th grader during after school hours. I accumulated a few clients over the course of approximately 6 months and had regular appointments throughout the week, usually for an hour. I operated out of, but was not officially employed by, the Charter Oak Public Library. It offered me a fantastic opportunity to sharpen my interpersonal skills by simultaneously communicating math principles to school children and conducting semi-professional business arrangements with the parents. Show less

Education

  • California State Polytechnic University-Pomona
    Bachelor of Science (BS), Business Administration (Computer Information Systems)
    2009 - 2014

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