Experience

Lattice

• United States
• Software Development
• 400 - 500 Employee

• Senior Implementation Manager

  • Feb 2021 - Present

  ● I developed Lattice’s implementation team, helping grow it from 2 to 14 personnel while providing direct mentorship to all junior members of the team. ● Refined best practices and implementation strategy in the emerging market of employee performance management platforms, including 3 new Lattice product add-on launches. ● Successfully implemented and developed performance management processes for over 250 client organizations, enabling more effective employee development and… Show more ● I developed Lattice’s implementation team, helping grow it from 2 to 14 personnel while providing direct mentorship to all junior members of the team. ● Refined best practices and implementation strategy in the emerging market of employee performance management platforms, including 3 new Lattice product add-on launches. ● Successfully implemented and developed performance management processes for over 250 client organizations, enabling more effective employee development and retention. ● Collaborated cross-functionally with sales and client success teams to ensure a smooth end to end experience for clients within a maturing go-to-market team. ●Facilitated the creation of our EMEA branch of the implementation team. I also identified and resolved issues with processes and best practices unique to clients in this space while maintaining unity and collaboration between our three offices.

• Implementation Manager

  • Jan 2020 - Feb 2021

  new york



Epic

• United States
• Software Development
• 700 & Above Employee

• Project Manager

  • Jul 2016 - Jun 2019

  Madison, Wisconsin Area • Implemented electronic health record software to improve the quality of care for healthcare organizations across the country. Managed all aspects of installs while assuming different roles in each project. • Guided teams of cross-functional analysts and operational personnel through the scoping, design, build, testing, training, and live application of software. Managed expectations and answered questions in order to maintain clarity of focus and confidence throughout the install… Show more • Implemented electronic health record software to improve the quality of care for healthcare organizations across the country. Managed all aspects of installs while assuming different roles in each project. • Guided teams of cross-functional analysts and operational personnel through the scoping, design, build, testing, training, and live application of software. Managed expectations and answered questions in order to maintain clarity of focus and confidence throughout the install. • Collaborated with operational leaders and executives to design and improve clinical workflows using experimental population health-focused tools. • Maintained challenging timelines through efficient management of cross-functional analyst teams across several different organizations. • Coordinated and conducted analysis of risk while organizing post-live issue escalation and mitigation strategies in order to reduce risk in post-live systems. • Led a drive to improve documentation and available materials on Medicare-Advantage content within Epic’s population-health division. • Oversaw the design and successful implementation of an experimental install intended to allow Epic to branch into Pharmaceutical Benefits Management (PBM) workflows. Productivity metrics were brought up to pre-live baselines within three weeks of the project’s post-live date. This project served as a proof of concept for future development on PBM-centric development that I have continued to work closely with internal development teams to guide. • Worked with counterparts at Columbia and the CDC to co-develop a new algorithm and clinical workflows for more efficient falls-risk screenings in older patients. Show less



Vassar College

• United States
• Higher Education
• 700 & Above Employee

• Collections Maintenance Assistant

  • Aug 2012 - May 2016

  Maintained and enforced high standards within a shifting population of coworkers and a consistently growing inventory * Acted as a resource for newer employees, guiding them through policy, expected duties, and as a constant source of knowledge about the expectations of their positions within the library. * Monitored coworkers progress and ensured the department maintained a high level of efficiency throughout the year, with special emphasis placed on high-volume periods of… Show more Maintained and enforced high standards within a shifting population of coworkers and a consistently growing inventory * Acted as a resource for newer employees, guiding them through policy, expected duties, and as a constant source of knowledge about the expectations of their positions within the library. * Monitored coworkers progress and ensured the department maintained a high level of efficiency throughout the year, with special emphasis placed on high-volume periods of work. * Focused on efficiency, coordination, and good communication between departments. Show less



The Law Office of Frederick R. Dettmer

• Paralegal

  • Dec 2015 - Jan 2016

  Reviewed and organized documents for multiple cases, producing useful and cohesive documents including exhibit lists, processing a high volume of work both quickly and efficiently. * Attended meetings with clients in order to better gather resources and facilitate better client/attorney relationships. * Organized the schedules of up to 16 different parties in order to plan meetings between attorneys.



Vassar College Office of Residential Life

• House Fellow Intern

  • Aug 2013 - May 2014

  Worked within a House Team of 23 residential leaders within a house of over 200 students. * Acted as a liaison between student leaders and residential professors in order to achieve a more cohesive sense of House unity. * Organized and executed bimonthly house programming incorporating key high profile events including holidays and the Olympics in order to draw the highest number of attendants. * Addressed campus climate, evaluate wellbeing among the House population, and… Show more Worked within a House Team of 23 residential leaders within a house of over 200 students. * Acted as a liaison between student leaders and residential professors in order to achieve a more cohesive sense of House unity. * Organized and executed bimonthly house programming incorporating key high profile events including holidays and the Olympics in order to draw the highest number of attendants. * Addressed campus climate, evaluate wellbeing among the House population, and worked towards effectively fostering solutions and strategies to issues arising within the House through biweekly meetings with other student leaders. * Frequently designed and coordinated large-scale events in close union with multiple on-campus leadership groups and organizations. Show less