IT Support Specialist

• Aug 2020 - Present

Systems Support Specialist

• Sep 2013 - Aug 2020

Typical day to day procedures regarding Helpdesk duties. From assisting end users with Software and end user processes, to manging our Active Directory (computer inventory and end users), to installing, configuring and deploying new PC's and bank autorized software. Other duties to involve but not limited, Networking, Imaging PC's, VOIP, configuring and troubleshooting peripheries such as, Burroughs Check Scanners, thermal receipt printers, Xerox Copiers, etc. Lead Administrator on multiple applications; Secret Server, eFax, WASP Asset. Back-Up Admin for our Hyland OnBase suite. Work on a rotating shift of weekend on-call hours. Show less

PC/Network Technician

• Dec 2011 - Aug 2013

PC/Network Technician position at Cooley Dickinson hospital. From Helpdesk, to installation of hardware and software to repairing, deploying of Wise Terminals/Thin Clients Moblie Workstations (Flo, Jaco Nursing Carts), assisting end users in all aspects of Information Technology, managing Active Directory and Group Policies , Main Printer and Copier Technician and a weekly rotating shift of monitoring and updating and operatoring server room operations. PC/Network Technician position at Cooley Dickinson hospital. From Helpdesk, to installation of hardware and software to repairing, deploying of Wise Terminals/Thin Clients Moblie Workstations (Flo, Jaco Nursing Carts), assisting end users in all aspects of Information Technology, managing Active Directory and Group Policies , Main Printer and Copier Technician and a weekly rotating shift of monitoring and updating and operatoring server room operations.

PC Technician

• Mar 2008 - Sep 2010

Imaged over 4,000 desktops for the Worcester Public Schools. Baystate Health Systems was my main account. Upgraded over 600 Medical FLO-Carts, Installed 4 daily pc's throughout organization, from Operating Room to the President of the hospital Did in-house repair service calls for several businesses and walk-ins. Helped maintain integrity of inventory through TigerPaw software. Was On-Call for several corporations i.e., Big-Y Corp, State Police of Mass and I-Party to name a few. From server repair and Point of Sale repair to printer repair. Show less

Materials Manager

• Aug 2001 - Mar 2007

Managed all the jobs along side Project Managers. Made sure all the jobs had all the supplies, tools, materials and personal to get the job done right......95% of all our work was done in the surrounding local hospitals. With the occasional Dunkin Donuts or Friendly's job. Managed all the jobs along side Project Managers. Made sure all the jobs had all the supplies, tools, materials and personal to get the job done right......95% of all our work was done in the surrounding local hospitals. With the occasional Dunkin Donuts or Friendly's job.

Shipping and Receiving Supervisor

• Feb 1998 - Dec 2003

Typical duties of a S&R Department Inventory Control Receiving in of raw stock Stocking S&R Dept shelves of finished product Picked and packed orders and ship them out via UPS. Typical duties of a S&R Department Inventory Control Receiving in of raw stock Stocking S&R Dept shelves of finished product Picked and packed orders and ship them out via UPS.