Experience

Le Méridien New York

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk

  • Jun 2019 - Present

  Sometimes known as customer service representative, guest services associate, reservations clerk, receptionist, or front desk agent, Guest Services Agents (GSA) is the hospitality industry’s equivalent of a restaurant host. The main responsibility of a Guest Services Agent is to meet the needs of all guests staying in Viceroy Snowmass. Job duties include answering phones, booking reservations, responding to e-mails and electronic reservations, greeting guests upon entry to the hotel, checking in new guest, checking out guests, answering questions, and providing any necessary services to ensure a customer’s satisfaction. Show less



Fairfield Inn & Suites by Marriott

• Hospitality
• 700 & Above Employee

• bellman

  • Apr 2013 - Present

  • Daily bag pulls, luggage pick up and drop off, guest pick up and drop off • Ensure all luggage is correctly labeled and stored • Maintain and updates master keys • Ensure bellman room is kept clean, tidy and organized at all times • Assist shuttle drivers with guest and luggage pick up and drop off • Assist housekeeping staff with common area cleaning and laundry • Clean and maintain lobby, entrance doors and bell trolleys including snow removal • Assist guests with general questions and enquiries • Assist Front Desk during periods Show less

• Front Desk Agent

  • Apr 2015 - Feb 2017

  Greet, register, and assign rooms to guests of hotels or motels. Verify customers' credit, and establish how the customer will pay for the accommodation. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations. Issue room keys and escort instructions to bellhops. Keep records of room availability and guests' accounts, manually or using computers. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary. Review accounts and charges with guests during the check out process. Transmit and receive messages, using telephones or telephone switchboards. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. Deposit guests' valuables in hotel safes or safe-deposit boxes. Show less



Viceroy Hotel Group

• United States
• Hospitality
• 200 - 300 Employee

• Guest Service Agent

  • Feb 2017 - May 2019

  Sometimes known as customer service representative, guest services associate, reservations clerk, receptionist, or front desk agent, Guest Services Agents (GSA) is the hospitality industry’s equivalent of a restaurant host. The main responsibility of a Guest Services Agent is to meet the needs of all guests staying in Viceroy Snowmass. Job duties include answering phones, booking reservations, responding to e-mails and electronic reservations, greeting guests upon entry to the hotel, checking in new guest, checking out guests, answering questions, and providing any necessary services to ensure a customer’s satisfaction. Show less


Dream Downtown
• United States
• Hospitality
• 1 - 100 Employee
• Bellman

  • Apr 2016 - Mar 2017


Starbucks

• United States
• Retail
• 700 & Above Employee

• barista

  • Jun 2011 - Apr 2013

  • Assist with new partner raining by positively reinforcing successful performance and giving respectful and encouraging coaching as needed • Delivers customer service • Provides quality beverages, whole bean, and food products consistently for all customers • Prepare drinks and foor • Cashier • Assist with new partner raining by positively reinforcing successful performance and giving respectful and encouraging coaching as needed • Delivers customer service • Provides quality beverages, whole bean, and food products consistently for all customers • Prepare drinks and foor • Cashier



Macys Corporate Services Ltd

• Cyprus
• Accounting
• 700 & Above Employee

• sales clerk

  • Jun 2008 - Apr 2009

  • Answered customer questions about merchandise and gave advice to customers on merchandise selection • Checked the sales floor to make sure products were organized and in place before the sale days start • Stocked new and returned merchandised • Handled monetary tractions for customer purchases • Answered customer questions about merchandise and gave advice to customers on merchandise selection • Checked the sales floor to make sure products were organized and in place before the sale days start • Stocked new and returned merchandised • Handled monetary tractions for customer purchases