BRIAN SIMMONS
Client Relations Director at LINCOLN OF CINCINNATI- Claim this Profile
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Bio
Experience
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Lincoln of Cincinnati
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Client Relations Director
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Jan 2019 - Present
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Lebanon Ford
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Customer Experience Manager
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Feb 2013 - Jan 2019
Daily monitoring of the overall Experience of Guests to Lebanon Ford. Tracking Ford Customer Viewpoint and Presidents Award. Continued Dedication led to 5 years of Ford Presidents Award Achievement. Monitoring the Cleanliness, Functionality, Appearance and Efficiency of the Dealership Facility. Monitor and Oversee the Operation and Maintenece of Security and Video Surveillance Systems, Interior and Exterior Sound, Phone and Paging. Landscaping and Snow Removal, Lighting and Electrical Systems, HVAC and Janitorial Services. Adhering to The City of Lebanon’s Zoning and City Code for Businesses. Overseeing Delivery Specialists while serving Lebanon Ford’s customer base as a Technology Consultant. Educating Specialists, Sales Staff and others on new and upcoming changes to In-Vehicle Technology. Direct oversight includes all Hiring, Training, Developing and Disciplinary Action of these Employees. Monitoring all Processes set in place for New and Pre-Owned Deliveries, Introductions, Merchandising, Inventory Display and Organization, Completion of PDI's, Showroom and Fleet Vehicles. Maintaining a Connected Vehicle Modem Activation Percentage of 75%+
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Delivery Specialist
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May 2006 - Nov 2012
Wash, Wax and Detail Vehicles and RVs. Assist Customers and Sales Associates with questionsAttend sales auctions in Columbus and Cincinnati. Assist with delivering Vehicles and RVs. purchased.Prepare Sold Products for pick up. Change oil and complete minor repairs to vehicles and RVs on the lot.Maintain work orders for new arrivals.Order Supplies and Equipment.Answer phones and direct calls to the corresponding departments.
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PM Title, LLC
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United States
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Leasing Real Estate
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1 - 100 Employee
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Mortgage Loan Processor/ Closer
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2011 - 2012
Prepare and Organize Settlement Statements and other Loan DocumentsContact Borrowers, Real Estate Agents and Lenders to Schedule ClosingsMeet to conduct Closings and handle Disbursements of Checks and PayoffsHandle all post closing duties including Notarizing, Copies, Lender Packages and Recording Legal Documents at County Recorder's office.
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Education
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Whiteoak High School